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Upgrade question

Can you upgrade a line online but when the phone is received use it for another active line

Questions

 • Phone & Device Upgrades

8

1

0

Terrible experience transferring line to AT&T prepaid plan

Hi, I subscribed three prepaid lines for my family, transferring our numbers from another provider. The experience has been catastrophic: The SIM card arrived, with simple instructions: a) install the SIM b) turn on the phone and the payment made online will process c) after a few minutes you

Questions

 • Account & Usage

10

0

0

IMEI not found

Device has been used with different att sim card. I got a new sim and when I try to activate I get "GA207 : We don't recognize that 15-digit IMEI number." I checked IMEI on device and it is typed correctly on submittal form. What is needed done to rectify this. Thanks

Questions

 • More AT&T PREPAID Discussions

12

1

0

Accepted Solution

5G Service, Nokia XR20

I recently purchased a Nokia XR20, independent of AT&T. The phone is great.  No issues.  It is 5G capable but I am not sure if it is connecting to the 5G service in my local area.  I turned on the 5G preference in the options.  (I checked the map and I there is 5G in my area

Questions

 • Other Phones & Devices

23

5

0

AT&T Won't Remove Installment Plan for Cancelled Phone Order

I am without a phone because I ordered an iPhone 13 Pro on October 8th, 2021 as part of a phone exchange that was backordered and expected to be delivered between October 22-29. However, on October 21st my phone order was cancelled by AT&T. They didn’t provide an explanation in their email cance

Questions

 • Wireless Billing

5

0

0

I'm on an installment plan, I want to upgrade, but my sim card is locked.

My iphone 6 plus was damaged this past June after 7 years of use, so I bought the samsung a12 for $30 in June 2021. Now I know how slow the samsung is and I want a new iphone 13. I want to buy the iphone 13 from Apple (unlocked), but it appears that my sim card is locked to the samsung and requires

Questions

 • Apple

24

4

0

I can't activate my new AT&T sim card

I can't activate my new sim card in my old phone, I'm following the instructions and doesn't work, I'm trying to call to 8774260525 and is impossible. Help me please

Questions

 • Account Features

5

1

0

why am i getting error code IA3 when trying to restore a mobile security plus subscription to my device?

I’m trying to get AT&T’s Mobile Security/Call Protect add-on off my phone, but it says it can’t be removed. I would prefer to simply get both apps from the Apple App store and pay for Plus on the Mobile Security, which will automatically enable Plus on Call Protect as well.AT&T trying to t

Questions

 • Account Features

2

0

0

How to enable VoLTE on a Moto Z2 Play phone

How do you enable VoLTE on a Moto Z2 Play phone? The device hardware itself supports it if I understand the documentation correctly. So is there a special software or configuration setting to make VoLTE work on the AT&T network?

Questions

 • Android

7

1

0

AT&T family app isn’t working

Hey there! My mother installed this app on my phone and we both love it! I have all social media locked besides tiktok and pintrest, and for some reason tiktok won’t load just like it’s been blocked. We put it on trusted websites, and made sure it wasn’t blocked, but it won’t work. I updated the app

Questions

 • Android

19

5

0

Updating the replacment phone and sim card.

I have the sim card, but I have no idea how it goes in the replacement phone.

Questions

 • Phones, Tablets & Devices

12

2

0

Plan billing question

Hi I would like help with understanding my bill. My phone was bought in Texas and my plan shows fees for another state.

Questions

 • Wireless Billing

3

0

0

Reps came to my door on the heels of att tech offering bundle that included free cell phone since April 2020

I signed up for a "special wireless internet offer" in April, 2020, for faster internet service. After the tech arrived my address to install the wireless box. Shortly after his arrival, 2 reps arrived at my door offering a wireless bundle that included a cell phone. I confirmed a few times t

Questions

 • Wireless Billing

5

0

0

At Data, txt, talk log issues

For the past month or so I have not been able to see my data txt and talk logs. I click on the tab to view them and this little pop up window comes up instead of loading the page but the little window doesn’t even say anything. It’s just blank and I can’t move past it. Why does the att app always ha

Questions

 • Online Account Access

25

4

Text/call log gone

Hi, I am not able to see any text number or calls in the data/text/call log. It only has a white box with nothing in it

Questions

 • Online Account Access

17

2

0

$10 LTE Smartwatch plan is a bait and switch scheme for corporate greed.

I recently got a Smartwatch with LTE capability. I had called AT&T to find out what the service would cost to add to my plan and was assured it would be an additional $10/month. I was having no luck trying to add this service to my plan on my own, so I went to store location for assistance. I

Questions

 • Wearables

11

6

0

ATT is the biggest Fraud .. can't believe they are doing this to 10 year old loyal customers.

I went to an authorized ATT store and traded-in my Samsung Galaxy Note 8 and was promised $800. I was only given $50 after 4-months of promise. They are completely cheating loyal customers who have been with them for 10 years. They are saying that I should have upgraded to an unlimited plan .. howev

Questions

 • Wireless Billing

103

9

0

Can’t upgrade

2+ years ago I was given a deal to but an iPhone 7 and iPhone 8+.Online it shows both phones are upgrade ready. I upgraded on line but was told by email/phone that both are actually not available for an upgrade because even though I pay nothing extra per month the phones are still carrying a balance

Questions

 • Wireless Account

3

0

0

Adding Apple Watch

I added a new apple watch and received an email stating that the plan I had at $279.63 + tax, which now states that it will be $583.73. My bill should have only increased by $10.  I called AT&T and was told I should wait until my next bill on December 17th because she could not see the cha

Questions

 • Wireless Billing

12

6

0

Unwanted calls all day long every day, my poor elderly mother who barley speaks English has to deal with it, I'm at work! I've done it all.

I've tried AT&T's remedies all of it. I've been with AT&T since the 80's PAC BELL Days. By far this is the end of the road for unwanted calls. I've never seen a mad house of (Edited per community guidelines). They will go to nothing they don't care to be rude. They don't understand the word NO, I'm

Questions

 • AT&T Phone Features

12

2

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