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trade in problems

I've been on the phone 3 times with AT and T and have been given the run around. The first call I was told that they found all my info on my traded -in phone and that I would be reimbursed for the new phone I bought.  Immediately my bill was fixed.  Next billing cycle? They charge me agai

Questions

 • Wireless Billing

2

0

0

Accepted Solution

Official Solution

VPN Threat Detected…now what?

My AT&T Active Armor has detected a VPN threat in the Wi-Fi Security. What does that mean and what can I do about it?

Questions

 • Network Coverage

95

6

0

Help! Phone Died Due to Water Damage on Vacation in Mexico

Yesterday, I took my iphone on a snorkel trip and had it in a waterproof pouch. But, somehow the pouch leaked. Now, I have the dreaded apple logo loop and I really need my phone for work and other purposes. I let it dry out overnight and everything. Still nothing but the loop. Does anyone know if yo

Questions

 • Apple

31

4

0

ATT fixed wireless internet very slow

Why is it that after you have the internet for awhile the speed drops? I work from home and can barely get 7.3 download speed. When I first started it was 20 to 25. I called and they gave me a number 8443574783, but you just stay on hold for an hour and it hangs up. I really hope we can get differen

Questions

 • AT&T Internet Plans

51

4

0

Device blocked rom network use...again.

This is the second time this has happened to me in the last year. I bought a phone directly from AT&T in a store. I watched them unbox it. Yet, my phone was blacklisted and I am unable to make calls. This time it happened to my boyfriend's phone as well. I cannot call AT&T to fix the issue b

Questions

 • Apple

21

2

0

Rewards center 403 forbidden error

I logged into AT&T my account. See my rewards takes me to:https://rewardcenter.att.com/customer/status.aspxand shows me this:403 Forbidden Microsoft-Azure-Application-Gateway/v2 Of course, the Chat program told me I should go to the link I reported is not working.

Questions

 • AT&T Fiber Account

130

4

0

Unable to send messages

none of the phones on my account are able to send text message or multimedia messages to an android device. We have done everything (re-set, deregister, stay on the phone with AT&T for hours) nothing works. We cannot send text messages to android devices or any group messages where any of the re

Questions

 • Apple

15

1

0

Accepted Solution

Official Solution

Mobile security plus

In the My AT&T app it says because of the plan I have that I am eligible for the mobile security plus for free. However after downloading the app and getting it set up it’s saying I have to pay 3.99 a month for the services. How do I get it to recognize that I shouldn’t be charged?

Questions

 • Account Features

221

7

Return label

Trying to print off return label and asks for location identifier number. Where do i find this at. Won’t let me finish the print without this. Trying to send iPhone back to att.

Questions

 • Phone & Device Upgrades

464

2

3 weeks without buried wire contractor

I have been waiting for over three weeks now for my home internet to be installed. The tech who first came out told me he would set up a buried wire contractor appointment and that a tech would come out when they were done. The AT&T website continually shows that my appointment is on hold, and I

Questions

 • AT&T Fiber Installation

27

3

0

Internet Outage

My neighborhood in Houston has had an internet outage for almost 24 hours now. AT&T claims there is a splitter that needs to be replaced.  They can’t do it for another 24 hours.  Really?  What year is this?  Anyway, I’ve called AT&T many times.  They claim they don’

Questions

 • AT&T Fiber Account

49

6

0

How do I complaint about the ATT customer services?

Hi, I bought a prepaid SIM card from a store in Plano, Dallas which was supposed to work with BYOD phones. However, am struggling to get the SIM registered on ATT network even after the activation. I spent time and money calling the ATT customer support which is the most difficult to reach out du

Questions

 • More AT&T PREPAID Discussions

17

2

0

keep having to sign out and resign back in

If I have my email up too long, it will say unable to send, delete anything, and all my folders are empty. It will sign me out and when I sign in I get a few minutes to actually have it work properly and it starts over again. This is a work email and it is very frustrating to have to keep signing ou

Questions

 • AT&T Mail Login & Security

10

1

0

Remove LSA on REDACTED PON REDACTED

I have been calling for several hours trying to remove the LSA on REDACTED so we can port it. The numbers I have called are 800.288.2020 and 866.233.0373, (options 1,4,4) and it either tells me I called the wrong place/options or hangs up on me.  One of the reasons I was told is 'It is a Bell

Questions

 • AT&T Internet Equipment

20

6

0

Closed

Full Gb Wifi with BGW320-505?

I'm attempting to utilize my full potential with my 1 Gb fiber speed on the BGW320-505. Previously I had 500 Mb speed and was able to pull a speed test that hit a full 550 Mb/s on my desktop via a Wifi 6 PCI card. So I decided to upgrade to 1 Gb speed. However the max speed I'm able to get now is

Questions

 • AT&T Fiber Equipment

8

1

0

Set up bellsouth.net email with office 365

I am not able to set up my bellsouth.net email with office 365. It was set up for many years and suddenly it stopped to send and receive..

Questions

 • AT&T Mail Setup

6

0

0

Accepted Solution

Official Solution

Payment arrangement

No longer able to make payment arrangement

Questions

 • Wireless Account

24

2

0

selling phone

do I need to do anything if I’m getting rid of / selling phone?

Questions

 • Apple

9

1

0

Broadband signal modulation

How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV.  AT&T said it was a bad Gateway modem.  Computer continued to use all my Bluetooth devises said the network was down.  Don't understand.

Questions

 • AT&T Fiber Equipment

34

6

0

Gated Community Call Box No longer calls my cell

So we have a call box out front where you locate the residents name and then dial them to get the front gate opened. it has worked perfectly up until last month when we noticed it stopped dialing in. I have called att and they said they turned on WAP PUSH but still nothing. Tried contacting the

Questions

 • Network Coverage

6

0

0

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