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High latency

Why go through all the trouble to deploy fiber and the give a subpar product with high latency and throttle content ,add more capacity this is ridiculous to have this kind of hesitation with gigabit internet

Questions

 • AT&T Fiber Equipment

13

4

0

Next Up

I am considering switching to AT&T from another service provider. I am wanting to make sure that Next Up is strictly an option and that I can to choose to not sign up for that service and save the $5 per line on my bill per month? Thanks

Questions

 • Wireless Billing

1

0

0

HBO Max not working.....Again

I have HBO Max included with my plan and it is not working again. I keep seeing a message in my account that reads "your subscription with AT&T has expired"  Anyone else having this issue and get it resolved?  This is a weekly occurrence and I really don't want to call tech support ag

Questions

 • Troubleshooting

140

4

0

Accepted Solution

No 5G service on unlocked T-Mobile 5G phone?

I'll try and make this as simple as possible. I just purchased an unlocked LG V60 ThinQ 5G online. It was previously a branded T-Mobile phone (T-Mobile startup screen, phone still had several unremovable T-Mobile apps) to use on my AT&T service. Went to the store, got it activated - no pr

Questions

 • Data & Messaging Features, Internet Tethering

20

8

0

Billing Problem

Reference:  Account Number (Edited as per community guidelines)  (William T (Edited as per community guidelines), (Edited as per community guidelines) We have made the attempt several times to change our new address (Edited as per community guidelines) but i am not smart enough to figure out your s

Questions

 • U-verse TV Account

13

3

0

Dead spots in house

I’m on the 500 mbps plan, upstairs bedroom test runs about 25-30 mbps. I’ve already ordered a WiFi extender, actually an AT&T brand. Has anyone had this issue and has the extender helped?

Questions

 • AT&T Fiber Equipment

192

54

0

I get "The following recipient(s) cannot be reached: 554 6.6.0 Error sending message for delivery" when sending a group

When I send from a group address in Outlook, I get the above message for each member. Emails are valid- when sent alone they go through. Using IMAP, have tried yahoo.com and att.net, use same UN and PW as IMAP for SMTP and also use UN and PW and re enter it. Have reset password and secret key- em

Questions

 • AT&T Internet Email & Security

8

2

0

Can not login to Uverse App

I tried logging into the AT&T Uverse app and was forced to go to att.com and reset my password. I did and still can not login to the Uverse app. I have a login email that ends with att.net and linked an old sbcglobal.net email to it quite some time ago. Any advice on how to login to the Uverse a

Questions

 • U-verse TV Account

2

0

0

Error Code ERR0093-WS When Trying to Change Physical Address for WiFi Calling

I have recently moved from Texas to Tennessee. I have tried about 10 times to change my physical address for 911 calls to my new address, and I keep getting a message "We've hit a (Edited per community guidelines), but we should have it straightened out soon. Please try again in a few minutes. (E

Questions

 • Apple

884

3

0

Accepted Solution

I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Questions

 • AT&T Internet Equipment

15

5

0

Prepaid Phone

How can a att prepaid unlocked phone be locked?

Questions

 • More AT&T PREPAID Discussions

8

2

0

3-digit security code not working on promotional card

Numbers turn to X’s when entering digits causing an error. The first two numbers anyway. How can this be prevented?

Questions

 • Wireless Billing

3

0

0

Wifi Service disruptions

Why is wifi hotspot internet service frequently disrupted, requiring manual reset? Is this an ATT prepaid service problem or hotspot device problem?

Questions

 • More AT&T PREPAID Discussions

8

2

0

AT&T has lost my payment. I am so frustrated.

AT&T has lost my payment. I payed the bill on Nov 1 2021. On November 24 I received text saying to pay your bill or will shut off your service. I call and thought I had the issue resolved. I received another text on Dec 1 saying my payment was pat due. I call and was told my “case” was pending a

Questions

 • Wireless Account

11

3

0

Bring your own device?

I currently have the 4GB mobileshare plan for $40/mo. I work from home so I'm always on wifi, I use maybe 3GB of data/month.  I have an Iphone 6s that I wanted to upgrade to Iphone 12.  The promotion is $15/month, a savings of $5/month off the full retail price.  But I would have to

Questions

 • Wireless Billing

4

1

0

New Customer/Received unwanted phone.

Hi, I just switch to AT&T. I recieved a Samsung Galaxy A12-32-GB-Black by mistake. I want to keep my own phone for this line (Edited as per community guidelines) and active it. Please advise. I ordered 4 new phones and want to keep my Galaxy S20. Thanks for all you do! Sheila Haller

Questions

 • Samsung

11

2

0

Discount for autopay and paperless billing

Is there a $30.00 monthly discount for having both autopay and paperless billing? The local AT&T representative told my husband and me if we add autopay with our current paperless billing is a monthly $30.00 discount.  My husband just purchased IPhone 13 Pro and upgraded the service to Unl

Questions

 • Wireless Billing

8

3

0

Uverse

How much longer can we use uverse?

Questions

 • U-verse TV Account

5

2

0

Deceptive rebate policy

Beware of AT&T's deceptive trade in policy. AT&T offers a $1000 trade in if you upgrade. However, the fine print which of course they want you to gloss over says you are charged the full amount for the new phone, and the "$1000 trade in" is given to you in 36 payments over the next three

Questions

 • Apple

32

17

0

Mobile Hotspot Data Seemingly Disappearing

For the past several months, I've had issues with my mobile hotspot data seemingly disappearing. I have a Mobile Elite Plan and get 40GB of mobile hotspot data a month. The only device that I connect to this hotspot with is a Windows 10 laptop. The first month that this happened, I didn't think much

Questions

 • Data & Messaging Features, Internet Tethering

4

0

0

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