Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (309K)

Activity
Promotion Not Honored

Turned in iPhone 12 Pro for $1000 credit towards iPhone 13 Pro Max and was denied. Sent me a $500 credit. I want my old phone back cause it’s worth more than $500 to me. How can I have them send it back to me?

Questions

 • Apple

3

1

0

Rescue needed asap.

WE NEED RESCUE TODAY! Our phones and things are hacked. We have no other way to contact anyone. Our neighbors are child traffickers, serial (Edited per community guidelines), (Edited per community guidelines)sts, extortioners. We cannot keep them out of our home and vehicles. The closest to us are b

Questions

 • The Military Lounge

1

0

0

How do I cancel my internet service?

I would like to cancel my internet service, but keep my phone service. They are bundled together under one account. It's a pretty old account. Thanks

Questions

 • AT&T Internet Plans

4

4

0

Owned modem for Internet 75

I am looking at purchasing an AT&T branded 5268AC DSL gateway. My intent would be to use that and avoid the $10/month equipment fee. I cannot see any way to activate it. Is this not possible? For clarity: It is an official, pace 5268AC model modem/router combo, with AT&T badging on the

Questions

 • AT&T Internet Plans

29

33

0

What Is a One-time charge U-verse Restoral Charge?

I was charged $35 I believe for One-time charge U-verse Restoral Charge. I have no idea what that is. I only have internet.

Questions

 • AT&T Internet Account

1

0

0

I never got the Galaxy S20FE

It says it was delivered

Questions

 • Samsung

1

0

0

Need help with Activation of sim with existing service

Just bought a replacement att phone with sim, need to activate with existing service, can't dial 611

Questions

 • More AT&T PREPAID Discussions

3

0

0

Extremely poor customer service

I just experienced extremely poor customer service when trying to resolve an issue on a call to an AT&T CSC.  I requested a referral to a manager, but to no avail.  Where can I find an e-mail address or corporate telephone number to log a complaint at the corporate level?   I’ve

Questions

 • Wireless Account

14

2

0

expired promtion

i am searching for information on the expired promotion of July / August 2021 phone trade in promotion. specifically for the iphone 6 S plus trade in for new phone / account services.  

Questions

 • Apple

3

0

0

Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

 • Android

3

0

0

Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

 • AT&T Phone Equipment

1

0

0

Error message Invalid number when texting

Hi there, I have iPhone 6s. I keep getting text when I text my friend the one error is always show on pop up invalid number. This happen with only one of my friends number other working well. t keeps saying "Error Invalid Number. Please re-send using a valid 10 digit number." Of course I only had

Questions

 • Apple

1

0

0

Facing issue in upgrading my phone

Yesterday, I tried to upgrade my iPhone 12 but AT&T is not supporting my problem. is there any expert to overcome this issue? will really appreciated.

Questions

 • Apple

29

3

0

Trying to upgrade iphone in walmart

Hi , when we are trying to upgrade iphone in walmart we ware getting below error “there is a problem with your account please contact carrier” please help … Becoz of this issue we are not able to avail an offer in walmart from the past 1 year

Questions

 • Apple

23

9

Internet Set Up

Is it typical to take 2 weeks to setup wifi? After almost a week talking between rep’s it seems not a lot of them have any idea what they’re doing. The router delivery alone took 9 days in a moderately populated area with stores close by. They were about to charge us for service starting today even

Questions

 • AT&T Internet Installation

4

1

0

Accepted Solution

Official Solution

Do I require AT&T's internet equipment?

if I have my own equipment, modem and router, do I still require ATT equipment?

Questions

 • AT&T Internet Equipment

236

4

0

How to use my EBB benefits

I have been approved for the government EBB program but I don't know how to use it?

Questions

 • More AT&T PREPAID Discussions

3

0

0

Hello. My internet data connection very often not work please help me

I rebooted today many times my phone and turn of for long time the phone and it start to work after 6 hours, and now is the same problem why it lose data connection please fix on my number (Edited as per community guidelines)

Questions

 • AT&T Internet Plans

8

6

0

Accepted Solution

AT&T did not tell me I would lose mybackup power when switching to fiber

I was switched to fiber 6 days ago. I have discovered that my AT&T fiber setup has no battery power backup.  I would not have switched if I had been told that.  In trying to learn what is going on - I read that AT&T supplies a Power Supply Unit (PSU) with the first battery include

Questions

 • AT&T Internet Equipment

39

16

0

CONNECTIVITY ISSUES / UNSTABLE INTERNET?

I keep experiencing connectivity issues and getting YOUR INTERNET CONNECTION IS UNSTABLE when on Zoom calls and using my Sonos system. My speed test shows speeds averaging around 29 MBPS. I am working wirelessly, but my laptop is within two feet of the router with no onbstructions or anything in th

Questions

 • AT&T Internet Account

22

2

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.