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IPAD CARRIER VISIBILITY

Request for carrier visibility / carrier reveal on iPad - I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro 5th generation 12.9”. Right now the only option available is AT&T. - This is not the same as device unloc

Questions

22

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Experian IdentityWorks link for AT&T data breach not working

I have attempted numerous times to get on Experian to enroll in IdentityWorks provided by AT&T due top the data breach. The link AT&T has provided will not connect to enroll. What am I supposed to do now?

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186

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I think my internet disconnects intermittently .

After a few hours or a day one of my IOT solar combiner gateway disconnects. It does not automatically reconnect.  A search of this forum suggests the ATT router goes down intermittently (maybe when not used for a certain period?)  How  do I configure ATT internet to be "always on"?&

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29

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Closed

AT&T REP SAID TO MAKE PARTIAL PAYMENT FOR RESTORING SERVICE

For the past month and 1/2 I’ve been trying to deal with AT&T and Assurion billing issues . I’ve spent probably a total of 40 hours on the phone with these people getting transferred back and forth to Agents that would circle me around . Finally today I was able to speak to a representative that

Questions

1.1K

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Email gets getting hacked

My emaiol keeps getting hacked. I go in and change my password and they go in and change it back. I noticed when it asks which number to send the link to, there is a number there that isn't mine. How do I delete that number? I'[ve tried everything but nothing works.

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20

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Official Solution

Unlocking SIM Card, to use ESIM

Hello At&t I have an apple iPhone that I am trying to Unlock. The phone is completely paid off, however when I try to unlock it using the online system, it says that the information I have provided does no match your records, or that you are having trouble identifying the IMEI even though I give

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67

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I'm trying to view text logs for other numbers on my account. I can see the text messages on the device itself, but not on ATT site?

I am trying to view what numbers my son has texted and called. When I look at his phones call log on ATT site it shows only my phone number as the only number he is texting. However on his device I can see he has texted many other people? Why can't I see who he is actually texting. There is another

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23

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Accepted Solution

Official Solution

Paying with cash

Can you pay with cash at an at&t location for a cell phone plan

Questions

117

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Resuming U-Verse Internet service

I've been a loyal AT&T customer since 1990 and for many, many years have been a bundled customer with Direct TV, Mobility, and Internet. In late march/early early April, I received a marketing email from AT&T about switching to Internet Air. Given it was the same monthly charge I decided to

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22

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Easement Release on property in Houston, Texas

I would like an engineering/construction contact to process an "Application for Easement Release" with AT&T on an easement that has been confirmed to be clear. The property is located in the Houston, TX.

Questions

53

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24 to 24 hour clock

How do I set my device to display 24 clock?

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44

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New underground service

Needing a contact to finish underground fiber in Mobile Al

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11

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AT&T customer messages not going through to T-Mobile customer and we both have iPhone

It started a few days ago when my friend stopped receiving my messages and he has T-Mobile. It says they going through but he isn’t getting them. Is there any way to fix this because it getting mad frustrating.

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23

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How do I unlink my DirectTV and att accounts

This is ridiculous!!!! How do I unlink my att and direct accounts? I can't even access my att account without it taking me to the direct TV website!

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21

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AT&T Visual Voicemail not setting up and other features not available

I have a unlocked Samsung S20 Ultra 5G from amazon. I use dual sim on It and Samsungs Visual Voicemail works for my secondary sim card, however when I try to set up my AT&T sim for visual voicemail, I get a text saying ERROR: INVALID NUMBER, also WI-FI calling and HD Voice calling is also gone,

Questions

21

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Router light for VOIP blinking green ("In-use") but the phone is NOT IN USE

I have no dial tone on my VOIP line. On my BGW210 router, the Phone light is blinking green indicating "in-use" however the phone is not in use.  No dial tone when you pick up the phone.  When I call the number, it goes straight to voice mail as if I was on the phone.  I have re-set

Questions

27

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Accepted Solution

Fiber reps coming to our homes

These fiber reps are liars. They told us our new phones would be free and that my gov Retired pay stubs would get us 30% off our bill. Got new phones delivered and went to store and it was all a lie !!!!!!!!

Questions

47

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Service suspended

Over $29. I’ve been a customer for 30 years. I don’t want us switch carriers but ever since I added internet this has been a nightmare. The rep on the phone didn’t care when I said to cancel my service. He was very flippant. is there a higher up that actually cares ?!?!

Questions

61

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Official Solution

Can't sign in to ATT email or account

I am unable to sign in to my ATT email account or Direct TV on Chrome or Firefox but everything works fine on Microsoft Edge. The problem first occured on Firefox, then I switched to Chrome, which worked fine for awhile. Now I can only access my email on Edge. I get message saying "This page isn't w

Questions

374

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Recent versions of firmware cause sudden latency increases after being online for a number of days

Starting in early March show signs that after being online for a number of days there is a sudden latency increases and the network becomes less stable. Powering off the gateway for a minute restores the stability level. Here's a graph showing ping times to my upstream router (green / lower line mos

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