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Att lost my phone

I traded in our iPhone 13 in October for an iPhone 15. We never received a credit and the att store in seneca says they see on the video surveillance camera that we traded in our phone.  They have refused to help or give us a credit for the phone.  I have now been paying for a phone that

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25

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Official Solution

Phone returned to ATT of a deceased on another account

My father passed and his phone was part of an installment plan, paid for on my sister's account, along with three other lines. I am the Executrix on the estate. Must the actual phone be returned to ATT in order to close the line or the account? Thank you in advance.

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70

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existing service

I am renovating the old Whole food store and need the fiber and equipment to be removed while construction and then installed back in a new location. Can't seem to get the right number to call anyone know what number to call???

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22

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Switching Phone Number

I apologize in advance if this question has already been asked. Two Plus years ago I got a new phone under AT&T Next. Then a couple of months later I dropped that phone in the toilet by mistake. The phone wouldn't turn on due to water damage and I did not have insurance on the phone. I took the

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27

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IFWA-40 Red Signal Strength Light On out of the blue on 2/23 4:30 pm EST

We've used this unit for 2 years now with only an occasional reset needed every now and then. We had a ZTE in use prior to this unit - with minimal issues.  Out of the blue the red solid signal light came on as if it cannot find the tower which is less than 1 mile away.  In it's current p

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12

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AT&T Text Message - Returned Device

I upgraded my phone in December 2023 and returned the old phone in January 2024. I received this text from AT&T on 1/18/24: "AT&T Free Msg: Great news! Your device promotional credits are now being applied! To maintain eligibility and keep your credits going, be sure to keep a required unli

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62

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STILL NO SUCCESS GETTING LAWN REPAIR AFTER FIBER OPTIC CABLE INSTALLATION

After posting how AT&T hired contractors to dig up yard and install fiber optic cable, then left yard with trench and 3 foot hole, and all the associated frustrations, the response was to call 800-924-9420. I called and was transferred to two different agents, then put on hold for 12 minutes.

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37

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email access

I have been unable to sign in to my att.yahoo email account for the last three days.

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18

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No WiFi coverage

We have uverse internet service with 1GB because my son is a 3D animator. We live is a single story 1500 square ft house. But we can’t get service for our smart TV in the family room or the three bedrooms. Plus internet on our smart phones is spotty and very slow. We were told by att that we have en

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30

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No credit for paid off traded in phone since Jan 23

Hello, Back in Jan 23 I had upgraded my phone as well as my sons phone. My sons phone was paid off however its been since Jan 2023 and i still have not received and credit whatsoever on my monthly bill. I had done the transaction at the following store below. A few people from that location i fou

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41

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AT&T Asurion is a SCAM

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

Questions

867

11

Getting old phone service cable removed from exterior of house

I have an old At&t phone cable that is connected to my house and since it's no longer in use and is a nuance because of how low it hangs it would like it removed entirely. A phone agent I spoke to said I could remove it myself, but that doesn't seem in line with what I've read elsewhere. Can a t

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18

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Official Solution

charged roaming with a free roaming plan

was told it was on a cruise, even though we didn't have our phones on.

Questions

29

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ATT Blocking Customer Service Application from Both Ends

My company has had a mobile app for our paid clients to utilize to access our services for the last 5 years. While our website and main domain itself seem to still be generally unaffected, ATT is blocking us from calling our endpoints for users to login to our mobile app, specifically on iOs devices

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43

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Closed

At&t Outrage

I have a business account with AT&T and had to see clients and this outrage caused me to miss money, late to client's homes, and unable to call my client's to inform them of my lateness. This was a great inconvenience for my business.  I think all AT&T customers as well as business cus

Questions

435

14

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Payment won’t go through

why won’t my payment go through please help

Questions

194

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I just signed a contract for my phone over a month ago, and didn't like it as much as I thought

I got the pixel 8 pro, and I'm not liking as much, and would rather get the newest Samsung Galaxy phone, but on a plan to buy monthly fee to for the phone with my bill. Do you have to pay the phone off first before I can switch?

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15

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How to upgrade an iphone

I bought an iphone 14 plus with an esim and want to use it instead of the iphone 10 currently on my account

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19

2

0

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Official Solution

How do I turn off Currently from AT&T ?

Try to open Chrome ap and Currently from AT&T keeps loading

Questions

1.9K

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My email stopped working yesterday and when I call ATT for support I always get cut off and am told to go to my wireless contractor

My email account stopped working yesterday.  This morning I cannot see or receive any messages sent to [email scrubbed] since about 08:30 AM yesterday, 2/25/2024.  Can anyone help me and provide me tech support to cure this issue?

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29

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