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false trade in charge

March 2024, I called 611 from my wireless phone, Was told that I could trade in my pixel 7 for a pixel 8 pro at NO Charge...... l was at work so I hung up to call that same eve, different AT&T customer service rep... dialed 611.. agent reviewed my account for second time and confirmed I was eli

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Bought a phone paid off fully but when trying to unlock it I cant

I bought a z fold 4 and I had ordered it online from Amazon. I went to get the phone unlocked from att but have been unable to as it says there's a balance or installment plans. Talking to att on the phone they said it could be a glitch but that they couldn't do anything. Hoping to get some help her

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28

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iPhone and iPad Not Receiving all emails

This is on my wife's Apple devices. The devices are the latest models, and the OS is up to date.  For some time now she's been complaining about missing emails, or emails that show up days after they were sent.  She originally had the Outlook app, but I changed her to Apple mail out of de

Questions

63

10

No 5G with unlocked Galaxy S22 Ultra

I am on post paid plan with AT&T with a S22 Ultra unlocked from Samsung and can't get 5G as my DCNR_RESTRICTION setting is set to TRUE. I've tried getting a new SIM card from AT&T but that still had the same setting. What is the best way to get this fixed?

Questions

1.3K

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Charged for "Damaged Device" Returned with AT&T Next - No Customer Recourse

I sent my phone back to AT&T as part of their Next Up program & was unpleasantly surprised when I received my next bill with a line item for "Damaged Device" & a charge for $500+. Note the phone was returned on-time, in perfect working order, & as per the instructions & return ki

Questions

393

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Why Is ATT Outsourcing Customer Service to Other Countries and Providing Terrible Support

WHY is ATT outsourcing its customer service to other countries for the US customers. The agents speak very broken English which makes it very difficult to communicate or understand them and read off mechanical scripts that waste time and they do not solve problems in a logical way. I cannot believe

Questions

1.5K

7

ATT and Asus ip passthrough disconnects everyday

So I cannot tolerate this anymore. I have put my bgw320 into ip passthrough to my asus mini xd4 with a node at the second floor since I wanted a mesh wifi system. But everyday for the past two months it disconnect close to midnight. Not just once but multiple times. Is there anyway to fix this? Is t

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38

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My Portfolio on Yahoo Finance

My home page is Currently from ATT My yahoo. There is a column for My Portfolio from Yahoo Finance. As of last week only my stocks are showing up as assets. Everything I had in $$CASH are no ton there. When I go to the actual portfolio, they are all there but they don't show up on the home page. I

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21

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spouse changed number and started her own account after charging new cell phones on my account

AT&T allows account members to move their newly bought phone to a different account after the member changes their number which leaves the line on the old bill that I continue to get charged for. No one has my pin number but they were able to change accounts with their new free phone that I am being

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32

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Unlocking for international travel

I am going to be traveling to the eu and last time I was there I dident have a locked phone and I used a local sim from the country and I read that some carriers unlock phones temporarily for traveling and I wanted to see if this is true for ATT and how long the process takes

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65

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remove my phone number on my post

lost phone by Travlynman

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17

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outlook 2010 att.net changed password

I have outlook 2010 with windows 10 (using Brave webbrowser). I changed email password and now it does reconize the new password. my email [email scrubbed]  which goes to Yahoo mail.  In outlook I am using pop configuration. I was wondering if we could get a log file on my account to see what passwo

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18

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Removing old ATT Equipment for Disconnected Business Service

We have an old fiber switch (Ceina) and 2 post equipment rack including the fiber drop and backup power supply from a previous ATT fiber connection that is no longer in use, and we want to remove this equipment. I have tried contacting ATT at multiple phone numbers and no one is able to direct me to

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24

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Email sender address

Why does my email address say "Noreply" before my sender address?

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20

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Order continues to get cancels

My current frustration with the recent experience I have had while trying to upgrade my device with AT&T. I have been a loyal customer of AT&T for almost four years now. Prior to switching to AT&T, I was with T-Mobile, hoping that the service and experience would be better. However, I ha

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29

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I can not access my account on my at&t

Dear whom it may concern, I keep getting this message reguardless what computer or phone I try to log in from. Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this

Questions

510

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Can't Make Any International Calls

Whenever I make international calls it keep saying that your call can not be completed as dialed...please check the number and dial again. I called and chatted with agents several times but the issue hasn't been resolved yet. The first agent I talked, she told me that maybe my phone is too old. I

Questions

2.7K

15

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Download speeds extremely low / high downstream latency

Up until this month everything was operating as expected (2Gb/s, up/down was pulling ~2.5Gb/s each way) (Originally 5Gbps service, downgraded to 2Gbps last year). Starting a couple weeks ago however the downstream speed has plummeted. (Highs of ~600-700Mbps, Lows of 90-100Mbps). Rebooted the BGW320

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49

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Official Solution

not compatible to ATT

Got a text after activating that says my phone won't work on their system? (Edited per community guidelines)?

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Can a account holder see when messages sent on a different app

I know already that a account holder can see when i receive and sent a text through imessage. But im wondering if they are for apps, for example instagram. If i send a text there, will it show up for them?

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32

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