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Smart Home Manager App saying it would like to send notifications, but there's no option.

Hello to support of AT&T. When I open the smart home manager app on my phone and sign in, it shows a box with a message saying "Smart Home Manager would like to send you notifications." But there's no option for me to click and I can't proceed pass the message. I already tried allowing permissio

Questions

17

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Accepted Solution

Need to cancel internet service.

How do I cancel internet service.

Questions

41

1

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My Fixed Wireless internet router looses the internet

I have to restart my fixed wireless internet router up to 5 times per day. I have conductivity to the wifi, but the internet connection is dropped intermittingly.

Questions

20

2

0

costco wireless

poor customer service through , why can't i get help from regular ATT

Questions

106

4

0

Accepted Solution

International Day Pass

If I have International Day pass on my phone line, but during my travel I turn off the cellular setting on my phone, and use only Wifi for access to iMessage, email and browsing apps, Will i still be charged 10/day? 2 times in the last year it has happened that I have turned off cellular, and still

Questions

26

4

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trade in phones lost in transit

I signed a contract on Oct 25, never received packaging/labels for return of old phones. Called support, got a prepaid parcel return lable and shipped via USPS on 12/5.  Phones never made it to Pitney Bowes and my bill is now about $115 higher than it should be.  A support person on a Cha

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28

2

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device unlock request fails with no explanation

I've tried several times to submit a device unlock request for my phone over the past 3 days and the request will not submit. the account overview page assures me that my device IS eligible to unlock, but the form returns an error every time.  I've tried on a web browser on my laptop and also

Questions

53

5

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is this email coming from the company or is it a scam?

Hi, I would like to know if this email is coming from the company or is it a scam?

Questions

20

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ATT/Smart Home blocking my legitimate website

We have some customers trying to look at our webpage, which shows as blocked when trying to navigate to it. I can't find any negative reviews or reputation on my website from any source online. The site's been up for 3 years now, but recently had someone revamp it. How can I fix this or how can I

Questions

18

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cordless replacement

what models are compatible replacement with DLP 72412?

Questions

11

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Expansion Handset Compatible with DLP 72362

Just purchased the DLP 72362, base w/ handset & 2 expansion handsets.   Would like to purchase more handsets. Which ones would work best?

Questions

548

16

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Account on Hold

My daughter lost her phone on a friday afternoon. she was able to put her phone on lost mode, and erase her phone remotely. I am travelling internationally, and was trying to order a new phone, even paid for the remaining installments on her lost phone, but the order got blocked. ATT customer servic

Questions

35

7

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Cant Verify Subscription

Max is included with my wireless plan, and it says so in my profile info and plan details on my AT&T accounts page. Whenever I try to sign in/connect provider, I continually get the same error message: "Can't verify subscription." I have not changed my wireless plan and I have always had access

Questions

20

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Accepted Solution

Official Solution

Secure Family App not working on any devices

As soon as I open the ATT Secure Family app, I get a pop up message that states “unable to complete your request. Please, try again later”. This happens on all my devices.

Questions

170

5

Closed

BGW320 won’t connect after reboot (never-ending slow blinking white status light

We recently got a new gateway, the BGW320 and all was working well. This morning I unplugged the power to the gateway while untangling some cords, but after plugging it back in it will no longer connect, it powers back up fine but never establishes a connection to the fiber, just a slow blinking wh

Questions

96

2

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AT&T Support Chat won't load

How do I get the chat to work?

Questions

17

1

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Accepted Solution

Customer retention - no help!

Our AT&T monthly bill just went up another $20 per month. I was told that there is nothing they can do. We've been with AT&T forever, and I have a hard time believing that. I was told to keep checking back for new promotions. I don't have the time to do that. Ridiculous.  

Questions

44

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ATT Won't Give me my Promotion Credit Kept the phone that I traded in

I traded my iPhone 12 into ATT back in June of 2023 for the $800 promotion credit. I was told that I would receive the credit in the form of monthly credits starting in two months.  After two months I never received the credit so I called.  They said that there was an issue with locating

Questions

19

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Accepted Solution

Buy a cellphone in US, use overseas permanently?

Buy a cellphone in US, use overseas permanently? Hello. Can I buy an ATT cell phone in US, take it with me to Taiwan and use it permanently there? I really only want to send and rec'v text messages with it, not make or receive calls.

Questions

40

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AT&T In Home Expert Issue

Hello AT&T Expert Team, I have been dealing with multiple issues for a promotion offered by an AT&T In Home Expert . The equipment credits offered for moving to AT&T are still not reflecting and no one in AT&T giving accurate answers. Is there anyone who can help on this urgently? A

Questions

25

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