Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (312.6K)

Activity
AT&T has been ripping us off

So here is the deal. We visited AT&T store to shop for new phones, after visiting the representative told us that we can get huge Microsoft savings - 25% per line. I am an active Microsoft employee, but was not the primary owner. Looking at savings, we decided to change the primary owner respons

Questions

 • Wireless Billing

12

2

0

Passed assessment test & can’t schedule a time for video interview!

I am super interested in this position but every time I try to schedule an interview, it says no dates or times available. There is no recruiter or contact number to contact so I don’t really know what to do from here. I already passed the assessment and was looking forward to proceeding to the next

Questions

 • Learn

3

1

0

Frustration

I recently bought a new construction house and moved in on 12/20/21. The first service I knew I needed was internet and I found out Att was the only provider for my area and to my delight I was told they provided 1GB fiber in my area. Since that day I’ve received almost no service or follow through.

Questions

 • AT&T Fiber Installation

23

4

0

Trade In Credit

My trade in shows as received months ago and the transaction shows as finalized but has not been processed to my account. Now I am being charged this month almost $500 for the device I returned and have proof you received and completed the trade.  WHo do I need to talk to?  

Questions

 • Wireless Billing

6

2

0

Accepted Solution

Official Solution

Closed

Unable to Install AT T Internet Security Suite

Hi, I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details. 1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (unins

Questions

 • AT&T Internet Equipment

13.1K

230

FirstNet - Promo Free iWatch

When I signed up for FirstNet the ATT representative explained the promo for free iWatch.  I signed up to get promo and was told after 3 billing cycles I would start seeing the monthly credit on my bill.  I'm on the 6th billing cycle with no credit.  Account is in good standing. 

Questions

 • Wireless Billing

2.6K

18

0

SENT MY $300 visa CARDS TO THE WRONG ADDRESS

I got ATT fiber internet with the promise visa cards totalling to $300. I never received the gift cards. After a couple days the email said I should receive the gift card, I called them and they had told me they sent the gift cards to the wrong address and that there was only $20 left and offered to

Questions

 • AT&T Fiber Ordering

48

6

How to activate new phone

I'm on the $2 a day plan with old flipphone. I have to upgrade to new phone now that they are phasing out 3g. I have two phones to choose from. They both have slots for small sim cards. My old phone has a rather large sim card that won't fit.  What is the process for activating my new phone

Questions

 • More AT&T PREPAID Discussions

8

3

0

Why did AT&T implement a Security "Upgrade" that broke email access from Firefox and Thunderbird?

AT&T has implemented a "new" Security "Upgrade" that DENIES email access to everyone using Firefox or Thunderbird and Windows 7 Pro 64 bit. This "Upgrade" is not supported on their Forum with an answer other than "clear your cache, clean your cookies, update your browser, and update your Adobe F

Questions

 • AT&T Internet Email & Security

373

9

Discontinuing ATT Data Pass W2GO2--Help Needed

After 4 hours on the phone with various ATT reps, I went online to stop this service. The website requires a password, and MEI number and a sim card number. I entered the data and it "doesn't match our records." There is no recourse or alternative for getting a replaced password. So, I have block

Questions

 • More AT&T PREPAID Discussions

4

1

0

New sim card is already activated but I can't finish creating an account

I recently got a new phone locked to AT&T and got my number ported over from T-Mobile. I checked the port status and it said T-Mobile approved it and it will complete when I finish my activation. I put the new sim card in and use the activation link in the text I was sent. It says my sim card is

Questions

 • Account & Usage

4

0

0

KaiOS sign-in problem

I can no longer sign in to my KaiOS account on my (relatively) new Cingular Flip IV. When I try both "Sign In With Phone" or "Sign In With Email," I get "Server unavailable. Please try again later." Prior to the last software update, I was able to sign in just fine. I can, however, still sign in to

Questions

 • Other Phones & Devices

6

1

0

How do I initiate a Private Conversation with @attcares?

I have an emergency. I’m unable to physically speak!  I need help with an issue.  

Questions

 • AT&T Internet Account

22

15

Port Forwarding does not work

ive spent a few days now trying to get port forwarding to work, however despite my best efforts it seems the port will not open. ive created a rule in my firewall, ive made a pass rule in packet filtering, and ive followed port forwarding directions from att. I have a Arris BGW210-700 router, im usi

Questions

 • AT&T Internet Features

49

9

0

KYOCERA DURA XE (E4710) PHONE! ....IS IT A 4G PHONE?

I got a email from AT&T yesterday 05-13-21 saying there shutting down the 3G network in February 2022 and my phone will have to be replaced and will no longer work! I got my phone from AT&T and it is a Kyocera Dura XE (E4710) and from what I have researched it says its has 4G LTE network

Questions

 • Other Phones & Devices

1.1K

62

0

How do I get AT&T to install faster internet service?

We have a home in a middle class neighborhood in South Miami, FL. The best internet option available - from AT&T or any other carrier - is 18MB.  A few blocks in either direction (you can guess the economic status of those neighborhoods) has full Fiber internet services from AT&T and t

Questions

 • AT&T Internet Features

8

1

0

Had a Fiber Installation Appointment Today - No One Showed Up

ATT was supposed to come to my home in the morning to install fiber. Got a message around 11:30 that they were running late. Fast forward to 3:30 and still no sight of the technician, I decided to call ATT support. They told me the technicians were still fixing some other issues and will be at my pl

Questions

 • AT&T Fiber Installation

44

8

0

Will Elimination of 3G Backhaul Reduce Monthly Price?

Since we are required to maintain our own broadband backhaul after AT&T eliminates the 3G backhaul phone contract and associated costs, will our monthly rates be reduced to reflect the loss of backhaul diversity? Thanks.

Questions

 • Billing & Payments

2

0

0

Cannot reset 'att.net' email password

I have AAT U-verse TV, Internet, and Phone service. I have used the same 'att.net' account for over 15 years.  I was able to sign in on Dec 24th, but on Dec 25th my password for the last 10 months did not work. My account was locked and I was directed to call 800-288-2020.  After an hour

Questions

 • AT&T Internet Email & Security

204

26

0

Accepted Solution

Official Solution

Why am I getting the message: "FM Radio is Unavailable"?

I have Samsung A71 5g and it has FM radio capabilities, i downloaded a 3rd party app since this has no built-in app. NextRadio seems doesn't work, i'm getting message "FM Radio is Unavailable"..."nextRadio doesn't have access to the FM radio receiver. I need help or any suggestions of any app that w

Questions

 • Tones, Games, Videos, More...

432

10

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.