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AT&T Business Has No Support

I HAVE BEEN CALLING AND CHATTING WITH AGENTS SINCE MONDAY. ON TUESDAY MORNING AN AGENT STATED HE HAD PLACED A MACD REQUEST AND HAD EXPEDITED IT. ON WEDNESDAY AND THURSDAY I CALLED AND WAS ASSURED THAT THE REQUEST WAS IN PROCESS. ON FRIDAY MORNING, THE AGENT ON THE PHONE INFORMED ME THERE WAS AN ERRO

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24

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Suspicious email

From: [email scrubbed] Hello, Review your AT&T orderYour Account #: 12345678 Wireless Review Your Customer Service Summary   Click here to sign in and access your customer service summary. This summary highlights recent changes and estimated charges, taxes and fees. * I did

Questions

159

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Closed

Fixed wireless has seemed to get slower after the bill increased?

My bill went up $10 without notification of increase and seems that it has slowed. My router auto reboots about once per day, usually at night around 1:00 a.m. though it has auto rebooted in the afternoon. I have a wireless extender on the system to that also seems to not work as well due to a seemi

Questions

44

4

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Fixed wireless. Support added a TV connection, TV connection does not go over wifi extender

Fixed wireless was great for 4 years. 2 months ago it went almost completely out. Some sites worked on my PC but Roku did not work. 2 hours with support to finally have them send out a repair person. 2 days later the Repair person replaced the router and the outside antenna and pointed the antenna t

Questions

34

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Sbcglobal.net email account recovery

Lost access to my email account: "Unusual sign-in activity. To keep your information safe, please reset your password. Care code: 203.2 [FL001]" Tried reset password option and got: "Hmm… we can’t reset your password We don’t have the account details needed to complete your request." Need help re

Questions

33

1

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New business phone account; can't reach the voicemail settings for sending it to email

I've been sent in circles by every existing help document. We just switched to AT&T for internet and phone at our shop. The account page says it's a home phone. Voicemail does work, and I've set it up, but it works like it's still 1998 and I have to hold a phone to my ear to do anything. I did a

Questions

29

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voicemail

Why do all my incoming phone calls go straight to voicemail

Questions

58

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Incoming text in abroad using prepaid AT&T

Hello! This query may have been answered in the past so hoping for your patience. I’m planning to travel abroad and will bring my prepaid phone.  Can I receive incoming text or call from the US?  If not, what option do I take?   Thanks much in advance! 

Questions

19

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Internet Outage

We have no internet since last 24 hrs and AT&T keeps pushing timelines for resolution, without giving root cause or cause of delay to restore service. Funny part our neighbors across the street have internet with the same provider and AT&T can't move us to those circuits? Phone and Chat support (Edi

Questions

132

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Trade in credit after transfer of billing responsibility

Took over billing responsibility. I was told by store employee and customer care that phone promo credits we were receiving would transfer but they have not.

Questions

146

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Email going to spam or trash

I had to reset my password because of the ATT hack. Now all of me emails are either going to spam or trash. My filters are OK

Questions

16

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Smart home manager blue screen

Smart home manager is no longer working - i login and get a blank blue screen. I have uninstalled/reinstalled the app, cleared cache, restarted phone, restarted gateway. nothing is working. I can successfully login on a web browser. Thanks, Alison

Questions

43

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Official Solution

What do get for trade in an old galaxy phone

Trade in

Questions

42

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Business phone numbers show up as "Los Angeles, CA" or "Spam risk" on AT&T Wireless but not on landlines.

Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM? 

Questions

16

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Accepted Solution

S22 Ultra 512gb - No network

Got this phone from AT&T and I'm still paying for it. Can't make calls, send or recieve text messages. No data. Tried all troubleshooting steps. Reset network, delete cache.

Questions

2K

32

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International bill

My bill increased even though I received a message saying I had no additional cost for data calls and text while traveling in Latin america

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19

2

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Att locked my phone when I used a sim from redpocket

I put a sim from redpocket in my unlocked phone, almost immediately att started downloading software to the phone, about a month later I bought an unlimited esim from tmobile( I've done this multiple times over the years when I need extra hs data) .  They could not activate the esim because at

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32

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AT&T Device Unlock Request Taking Unusually Long

I have submitted a request to unlock Samsung Galaxy Fold 4 exactly one week ago and I have not seen any update on the status. I need just the network unlock code.

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22

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Static IP address

Can I get one static IP address for my high speed fiber connection? If yes, how do I do that?

Questions

35

11

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Moving phone number from Business account to a Personal account

Why is this so hard for ATT? Called ATT yesterday to move billing of my phone from a business account to personal account due to upcoming job change. As a physician, I was cautious doing this- because having the process not go smoothly might make me unreachable by patients/other physicians. I was

Questions

333

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