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Sing in

I want open account

Questions

8

1

0

Accepted Solution

Signature Program Verification

I am stuck in a loophole with the verification of my medical employment to get the 25% discount. At first my badge was rejected for not showing my last name (the hospital doesn't print this for our privacy), then I was rejected for having the wrong title, as I do have my CNA license but am called a

Questions

125

40

0

Brought my Samsung phone from Spectrum to AT&T, unable to lock because AT&T says my phone is on an installment plan, but it's not

Hello. I moved my service from my husband's plan with Spectrum Business to a new account with AT&T. I kept my device and phone number. AT&T sent a new SIM card which I installed this morning but was unable to use the phone due to needing an unlock code, which I don't have. I submitted an unl

Questions

16

5

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Did sales Rep lie about existing customer internet bundle and if so, how can I remedy my situation?

While upgrading my phone at my local AT&T store (company store, not just an authorized dealer) the sales representative mentioned that he sees I have an older internet plan with them and that I could switch to Internet Air for less money than I am currently paying because it would be bundled with my

Questions

24

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0

Accepted Solution

AT&T ABUSIVE AND MANIPULATIVE!!!!

I bought my phone from AT&T for the full price and sim in August 2023 along Mass Avenue close to MIT where I am. The bills have been unbearable so I decided to move. Went to the shop and asked if my phone was locked and for them to unlock it after having failed to unlock it online. The website a

Questions

39

14

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Unable to log into MAX (prior HBO) account

Please dm me with help to get this corrected. Thanks much! Edward P.

Questions

11

1

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AT&T Active Armor help

Active Armor is not working for me since this past Saturday. I recently replaced my cell phone with a Samsung Galaxy AO3s. Every time I want to active the app on my cellphone,  I keep getting an error code: 13-01-05 on my phone. This is very frustrating. I found some helpful things on Google a

Questions

5

0

0

Accepted Solution

Official Solution

Internet Keeps Dropping in and out every few minutes

Since last friday our fiber internet keeps dropping in and out every few minutes (South Florida Area), and it is so infuriating. It works fine, theres no lag, or any speed issues then BOOM internet completely disconnects from the wifi for a few minutes then comes back and repeats the same process al

Questions

15.6K

24

Accepted Solution

Official Solution

wifi calling on an unlocked phone.

Is WIFI calling available with a prepaid account on an unlocked phone?

Questions

30

3

0

Accepted Solution

Closed

iPhone 14 pro sim Locked to ATT

I switched to ATT back in May of 2023 and had an installment plan on an iPhone 14pro. On November the 9th 2023 the device was malfunctioning and had to take it to the apple store and received a new device. Last month on November the 18th I paid off three phone which included the iPhone 14pro but att

Questions

22

3

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Not able to find live chat option

Hi I have issue with network but I am not able to find option to contact customer care through chat. Can someone please post the direct link of live chat. Thanks

Questions

12

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Connecting to the Loyalty Department

I've spent over 8 hours now on the phone trying to resolve an issue with ATT. I called in trying to get a new SIM card for an old phone we had. Just one new line. The lady said - oh, we can save you a $100 on your bill every month, I'm just going to send you these new hotspots and you won't be charg

Questions

13

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Gray Haired confusion ... Prepaid mobile purchases

"If you have AT&T Prepaid, purchases will also appear as separate line items, and we’ll deduct the cost from your Prepaid account". Totally confused. I have $175. on my prepaid phone that I rarely use. Does this mean that I purchase something, then they will take the money out of the $175? If so

Questions

10

1

0

Accepted Solution

Small Digital Antenna due to Tegna blackout

Your TV promise states you would help with a digital antenna, where do I get this digital antenna, what does it cost and who installs it?

Questions

320

8

0

Meijer Emails Not Received

For the last six weeks, I have been trying to access my Meijer (grocery chain) account. Some corporate emails come through, but a link to reset/change my password never arrive. I've cleaned cache and cookies. Meijer's IT department is (allegedly) going to resolve issue, but I'm thinking it may be an

Questions

11

1

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MAX can't verify my subscription

Like everyone else, I'm having an issue with Max recognizing my provider grants me access. I just checked and both my fiber Internet and my wireless plan include MAX - so I should get twice the quality :) Devices that are already signed in are working fine, but I can not sign in a new device.

Questions

11

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A shady way to get your phone without giving the promotion value back

Here is a very frustrated customer.I fell for the ad, "Trade your phone, and I will give you a new iPhone Pro for just $6/mo in the unlimited plans". I have the value UNLIMITED plan so I gave up on my brand new Samsung S20 Plus when I asked the store guy many times if my value unlimited plan was eli

Questions

32

3

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Voicemail busy

When I try to call to check my voicemail it gives me the busy signal. I went thru all the troubleshooting provided by at&t and still the same.

Questions

25

7

0

getting calls for returning equipment

We had 25mg internet and upgraded to fiber. When the technician installed fiber, he gave us a new router and took the old router with him. I have tried calling 1-844-287-1856 twice and was forced to leave my name and number after holding through two messages with selecting 3 to continue to hold, the

Questions

21

4

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How do I cancel a port in with ATT?

I was with Verizon and have had nothing but issues with this procedure. I'd rather just cancel the port in and stay with Verizon.

Questions

19

2

0

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