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I originally talked to a person at my ATT store about getting a 5 line family plan. I only needed 3 lines, but the guy said 5 lines would end up getting more discounts and after all the initial fees dropped away my bill would be $180. Here it is a year later and I'm still paying $229. Been using the

Questions

 • Wireless Billing

9

0

0

Email address incorrect

I'm trying to access my At&t account online but I cannot since the representative misspelled my name so they are now sending my user ID to a different email. How can I go about? I only have my account #

Questions

 • AT&T Internet Account

6

1

0

how to transfer a VoIP phone to a POTS line?

My mother died early last summer. About a month later I arranged for my father to downsize his apartment to smaller one on a different floor of the assisted living community where he could get the care he needed. He has some cognitive issues so we wanted him to be on floor where he could get the car

Questions

 • AT&T Phone Installation

14

2

0

Someone is tracking me through my gps on my cell phone

Drones have been following me at night for the past 2 months and when I cut cellular data off on my phone and all the apps they don’t follow me

Questions

 • Apple

44

12

0

ATT Fiber Internet Availability

Where can I find a map that shows ATT fiber internet availability in Sonoma County California? Specifically, I am looking at the towns of Santa Rosa, Rohnert Park, Windsor, and Cotati, CA. I am looking for a new rental home and would like to know where this is available without needing to enter ever

Questions

 • AT&T Fiber Equipment

229

3

0

Solicitation texts from what appears to be the same source using continuously evolving email addresses

Receiving about one text per day with an embedded link which we have never opened. This link is in part very consistent from text to text varying only in a series of leading alpha characters. The sender is soliciting same (Edited per community guidelines) activities in a disgusting manner. The sende

Questions

 • Apple

19

1

0

trade in promo credits

traded in 2 phones this last billing cycle. The lines still had trade in promo credits 14-30 due to be applied over the next 17 months.  Reviewed bill this morning and those two lines no longer have trade in promo credits applied.  I verified before upgrade (because I had lines with eligi

Questions

 • Phone & Device Upgrades

10

1

0

Need help establishing small business wireless account and transfer personal wireless plans to business account

I keep getting disconnected after holding/being transferred multiple times trying to get help establishing new small business wireless service and transferring existing AT&T personal wireless plans to business plans. I have tried several different days/times and keep getting disconnected once I

Questions

 • Wireless Account

8

1

0

Voicemail

Hi, my voicemail won’t work in a few weeks now. How do I get voicemail back? Thanks!

Questions

 • Device Features

7

1

0

The device you want to unlock is active on another AT&T account? It's my device!!

I had a note 9, that was fully paid off. I upgraded to a S21. I want to give the note 9 to a relative, but when I tried to unlock the device I got the message "The device you want to unlock is active on another AT&T account" I logged into my att account, but can only see the S21, so I can't remo

Questions

 • Wireless Account

20

3

0

Will my Oppo Reno Z work on ATT after Feb 2022

I have a 4G Oppo Reno Z on an ATT prepaid account. It was a new model in 2019. Will it work after Feb 2022? Full specs including 3G and 4G bands are on the following link: https://www.google.com/amp/s/m.gsmarena.com/oppo_reno_z-ampp-9702.php

Questions

 • Other Phones & Devices

6

2

0

SBCGLOBAL.NET

I cannot access my email account for a month and have called several times for help.

Questions

 • AT&T Internet Email & Security

17

1

0

Anyone not receive their trade in credit after paying off phone?

Contacted loyalty department and they told me because I fulfilled my contract by paying off my phone, I “voided my contract” and all promotions were eliminated. Never revived the 1,000 the AT&T employee told me I would get for my trade in on my next phone. Since I owned the phone I traded in, th

Questions

 • Wireless Billing

5

1

0

Locked out of email

Hi my email signs me out every two weeks. Kinda inconvenient. I now have tried to sign back in and got my info wrong enough to have my email ask to switch my password. I cannot get my second security question right. It won’t switch to any other ones that I do remember. How do I get into my email wit

Questions

 • AT&T Internet Email & Security

9

2

0

Closed

OAN news

We watch OAN most of our TV watching time, conservatives matter too, don’t be prejudice! All opinions matter! Stop the attempt to end free speech, or are you for communism? If you end OAN, I’ll identify with another service that identifies with FREEDOM and AMERICANS. Go woke, go broke!

Questions

 • WatchTV Account & Billing

6

1

0

Accepted Solution

Service Credit Instead Of Free Phone For 3G

I’ve been a long time AT&T customer with a 3G phone. The free replacement phone for this upgrade is not suitable for me so I will have to buy my own. Is it possible to receive a 1 month service credit instead of the free phone to help underwrite the cost? I’m on a fixed income and canno

Questions

 • Phone & Device Upgrades

20

4

0

ATT Fixed Wireless Router Rebooting Every 25 Hours

Since around Dec 10 my ATT fixed wireless router has been spontaneously rebooting. It took several days but I've found that it is rebooting 25 hours apart.  The modem has worked great for well over a year with only an occaisional reboot weeks or months apart.  But since the tornado came t

Questions

 • AT&T Internet Equipment

193

30

0

Closed

Pinholes quit working

The pinholes I had set up quit working with a recent router software upgrade. Router is a 5268AC and the software version is 11.14.1.533851-att After some experimenting, I found that the pinholes don't work for devices to which I have assigned a static IP address outside the DHCP range. My DHCP

Questions

 • AT&T Fiber Equipment

9

1

0

HBO Max subscription cancelled notice

I have followed through on the "canned" suggestions by the ATT reps to uninstall, clear cache, power down, power back on etc. Still did not work. Went to HBO Max through ATT weblink, logged in under provider, it recognized my ID, went to select the show i was watching on sunday, only to circle b

Questions

 • Troubleshooting

10

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0

Call Protect Plus is displaying simultaneous (or near simultaneous) calls from same number ...

I have been using the premium version of AT&T Call Protect for at least a month and it's worth every penny.  My call log currently shows "All Calls" quantity as 242, the "Flagged" calls as 14, and "Blocked" calls at 210.  I am thankful that the app/service is silently blocking the bogus (i.e., telem

Questions

 • Device Features

760

4

0

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