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What is the process for setting up a service call on the app?

How do you set up a service call on the app?

Questions

 • AT&T Phone Equipment

7

1

0

Unused ATT wires sagging down from pole to home

I have 2 unused telephone wires running from a nearby FPL pole to a telephone box connection on my home. I do not have LAND lines service anymore and the sagging wires are becoming hazardous across the driveway.  Please connect me with someone to who can remove the wires and telephone box, as

Questions

 • AT&T Phone Equipment

10

2

0

Cannot figure out how to return internet equipment

Hi - I cancelled my internet from ATT a little over a week ago. I was supposed to get a return label in my email so that I can take the equipment to UPS and I never got it.  I have gotten other emails from ATT in the meantime, and I have checked my spam, but have not gotten this email.  I

Questions

 • AT&T Internet Equipment

7

2

0

Set number of rings on landline phone

My ATT landline phone model DECT 6.0 rings 6 times before going to voicemail. Would like to set it for 4 times. How do I do this?

Questions

 • AT&T Phone Equipment

2.4K

6

0

Read receipts

Hello 👋, I have a Samsung Galaxy S21 Ultra. I recently was sent a new phone through Asurion (because my other just stopped working). Once I got my new phone, my read receipts / typing indicators only work for certain contacts. I'm using the stock messages app, that comes installed on the phone. The

Questions

 • Samsung

12

1

0

Closed

Notification of Death

I am the executor of an estate, where the decedent had an AT&T Mobility account.  Who do I contact to notify AT&T to send the bills to a new address?

Questions

 • Wireless Billing

444

3

0

Made to return Galaxy fold z after they mailed it

For Christmas I used trade in upgrade on 2 iPhones and 2 galaxy phones. All 4 phones were sent. Zero issues with iPhones and the upgrade to s21 ultra. But when my husband went into the store to get his fold z activated, they said he no longer qualified for trade in promotion. He had a galaxy s9 plus

Questions

 • Phone & Device Upgrades

52

23

0

How to get a postpaid account

How simple it is in shopping on AT&T

Questions

 • Other Phones & Devices

12

4

0

AT&T Fiber SF Bay area cannot access Wechat (specifically Wechat servers in Singapore)

Hi, Since last week SF Bay Area customers are not able to access Wechat, it looks like AT&T Fiber network is having issue with WeChat servers in Singapore (see below domain names and IPs), can you please take a look and fix it ASAP? We tried Verizon LTE and Comcast/Xfinity Internet and both w

Questions

 • AT&T Fiber Account

115

12

Military discount

What kind of torture is this that I should be punished for my name being changed.  I was in the Air Force.   My separation was December 1979.  My name has changed in the last 43 years.  Because my DD214 has my married name I’m told that my discount cannot be given.  I divor

Questions

 • The Military Discount

14

1

0

Closed

Add ME TV

I would like Direct TV to add Me-TV. Its the one channel that I am missing when I switched over from Dish TV

Questions

 • Streaming WatchTV

6

1

0

Want to unlock iPhone 6s so my son can use it in the Netherlands with a European sim card

I changed services and now am trying to get unlock code. I keep getting message I owe on phone even though it was not purchased from att.  I transferred other phones to new service but got new phone for that number.  My son lives in the Netherlands and wants to use this phone with the SIM

Questions

 • Apple

20

3

0

Accepted Solution

Need help to remove digital life equipment left by previous homeowner

The previous owner left some digital life equipment in our new house. See photos. How do we remove it? Don’t see screw to remove the white box. Can you tell me where it is? Also the plug in last 2 pics is hard-wired into an outlet, I believe. Do I jus have an electrician come out to remove? Thank yo

Questions

 • Other

24

4

Old phone dead can't retrieve verification code

My mom's phone died. They gave her new phone different number. Everytime she tries to go on account it sends verification to old dead phone. It won't let her get it any other way. It is a Samsung. She has gone to the store several times and spent hours on the phone getting no where. No one helps. S

Questions

 • Samsung

13

1

0

Accepted Solution

What legal process is AT&T supposed to follow when allowing a sim swap to take place?

Does anyone know the legal process that AT&T is supposed to go through when allowing a sim swap to happen? What information they legally require?

Questions

 • Apple

18

1

0

Very long wait time for shipping

Back on September 20, 2021 I ordered an upgrade to my phone - going from an iPhone 8+ to an iPhone 12 Pro Max. I was not told of any order delays before committing myself to the order. Once my order was complete, it was given a shipping date of November 8-15. That is a lag time of 7 to 8 weeks. Had

Questions

 • Phone & Device Upgrades

829

4

Please make this stop

This is a monthly scam that “we” as AT&T customers are getting tired of. Please make this STOP ATT Free Msg: December bill is paid. Thanks, Here's a little gift for you: fegq11.com/00AL1coqse

Questions

 • Data & Messaging Features, Internet Tethering

38

6

0

Accepted Solution

AT& T Failure to repair a landline

I have an AT&T landline, and registered a complaint about no dial tone on 1/4/21 on their website. They listed a resolution date of 1/20/21. They missed their appointment, failed to put a date on a new appointment, and never contacted us. They are virtually impossible to contact via their websit

Questions

 • AT&T Phone Equipment

19

10

0

Where is the phone I ordered?

I upgraded my phone and I'm having the new phone shipped to me. It is a Samsung Galaxy S21+, and I ordered it on December 26th, and it still has not shipped. Does anyone know why it is taking so long? I feel like it should have shipped by now. It's going on almost a month and I wasn't told that it w

Questions

 • Phone & Device Upgrades

4

0

0

Accepted Solution

Cannot Transfer Wireless Billing Responsibility via TOBR Web Site

I am trying to transfer wireless billing responsibility to my son but when I try to do so, I get an error message (TBWLSI-008) and that I have to call AT&T support. What does this error message mean?

Questions

 • Wireless Account

14

3

0

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