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Fiber upgrade - promised to be in my area in 6 months from install which was 18 months ago

We were told that fiber would be available within 6 months when our service started in March 2019. Covid hit and we all worked from home for several months.  I haven't heard anything more about fiber availability and I don't know how to get answers. How can I speak to a live person about ge

Questions

 • AT&T Fiber Installation

16

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AT&T fiber cable expedited

Hello, We had our fiber installed back on June 12th and we live in a set of townhomes and recently the landscape people cut our fiber lines September 28th.  The cables and flags run through out neighbors yard and they may have removed the flags.  Our technicians was able to come out

Questions

 • AT&T Fiber Installation

23

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Fiber - is it mandatory

We received a flyer in our mailbox yesterday, which is a completely different issue. The ‘offer’ is basic fiber at $35 per month with some caveats. Yes, fiber would be nice but that is a huge price hike for something that is only marginally better than what we currently have. as far as putting the

Questions

 • AT&T Fiber Installation

48

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Closed

ATT Fiber - Browser working, Windows Update and Various Game Clients Not Connecting

New Fiber installed, everything works flawlessly, but on my hardwired desktop Windows computer I am having issues with Windows Update, Malwarebytes Update, and Various Game Clients (Battle.Net). Already have gone through and repaired and restored windows services and network adapters (and settings)

Questions

 • AT&T Fiber Installation

9

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Fiber installed, Windows Update and other services not working

After my fiber installation, Windows Update, Various game clients, and Malwarebytes Update refuse to connect or work. My browser loads pages and plays content just fine. I already reset and repaired Windows Telemetry to rule out that issue, curious if any settings by default on the device may be con

Questions

 • AT&T Fiber Installation

13

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Official Solution

The AT&T Fiber bury person hit my pool enclosure with his machine and caused property damage. What number can I call about this?

I had AT&T fiber installed several weeks ago and someone came out to bury the cable it last Tuesday. He came to my door to tell me that he was done and that the cable was buried, but he didn't mention that he had hit the corner of my pool enclosure with his machine and damaged it.  I disco

Questions

 • AT&T Fiber Installation

22

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0

Internet availability

When is internet going to be available on Mann Rd south of Southport? I have lived in this area for 4 years. I find it quite astonishing that I live inside Marion county in 2021 and still have no internet options. How is this acceptable?

Questions

 • AT&T Fiber Installation

24

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0

Self install troubleshoot...not working

I followed the steps to self install modem. Broadband light is blinking red. It offers troubleshooting help but when I click on button it does nothing. No further help.

Questions

 • AT&T Fiber Installation

28

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Official Solution

I would like to run 2" conduit in the attic for the fiber line

fiber is being installed in my area now and I will make the change from current ATT DSL as soon as it is ready. I would like to run 2" conduit in the attic for the fiber line and wanted to know if this will only run to a wireless router provided by ATT or if I need to have fiber "drops" in each room

Questions

 • AT&T Fiber Installation

61

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0

Accepted Solution

Official Solution

Uverse is not available in my area and I am curious if there is anyway to request it

Long-time wireless user and when I first moved into my house I had the lower DSL package available in my area but have since switched to another provider in the area in order to get faster speeds for the same price. I know that there is interest in the neighborhood to get away from our current provi

Questions

 • AT&T Fiber Installation

23

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Internet and Cable Out

Is this acceptable??????????? The technicians that bury cables in yards from AT&T came to my home today to bury a line that has been above ground for 3 weeks. During their "job" I went outside to tell them my cable had gone out. The gentleman said, "Oh someone will be by to reconnect it today".

Questions

 • AT&T Fiber Installation

28

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Official Solution

Property Damage

How do I file a claim for property damage? AT&T contractor damaged my sprinkler system when they buried fiber optic cable on my property.

Questions

 • AT&T Fiber Installation

20

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0

Hello

I was just wondering all the orange flag for at&t d and the guys putting in the orange cable in the ground does that mean I will have internet soon cause my location I was told no internet service out here is it possible I could have it very soon

Questions

 • AT&T Fiber Installation

13

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0

installer violated 'NEC" codes for fiber optics, did poor job on exterior penetration, How can I get someone from ATT to correct this

We the installer was nice enough. When he secured the fiber to my home he cam down and attached (flag poled) to my solar conduit. Specifically the National Electrical Code on Fiber Optics prohibits attachment of most all communication cabling to any other type of conduit.  "In addition, do not

Questions

 • AT&T Fiber Installation

28

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Official Solution

update on madison wi fiber

when will i see more fiber installed in my area(fiber lines run)

Questions

 • AT&T Fiber Installation

21

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0

Accepted Solution

Sewer line damage

The sewer line connected to my client's property was damaged when fiber was run. How to I begin a claim for the repairs?

Questions

 • AT&T Fiber Installation

15

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0

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Official Solution

Additional fiber line to backyard office

Hi! I've seen a few related posts but still wasn't sure best approach here so I'll post my specific situation. We have AT&T fiber installed at our house (inside ONT) that is being run from a powerline to our roof and then down to the 1st floor junction box for entry.During the pandemic we bui

Questions

 • AT&T Fiber Installation

29

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AT&T Fiber Conduit Crushed

Unfortunately the water company has crushed AT&Ts fiber conduit at the junction box in my neighborhood. I have been working with AT&T since March of 2021 to have this conduit fixed so that I can have internet installed at my home.  I have been on the phone over 20 times and have waited

Questions

 • AT&T Fiber Installation

49

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How can I get an actual fiber install - multiple no shows (7+)

A few months ago my neighborhood was upgraded with Fiber. After waiting for the project to complete I saw my neighbor get fiber installed off of the same pole I am connected to.  On August 17th I tried to place an order online to upgrade for Internet 100 (bonded pair) to Internet 1000 fiber an

Questions

 • AT&T Fiber Installation

28

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Fiber Optic to Cell Tower running by our house. WIll we have fiber internet option?

We are building a house in a rural area where there is no internet providers worth a dime. I recently got excited when a Cell Tower was being put up within a 1/4 mile of our build site.  I stopped and asked the workers installing the fiber from the cell tower to the closest major road where th

Questions

 • AT&T Fiber Installation

33

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