Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (218)

Most Recent
Net speed low

I,m facing low speed internet [EDITED per Community Guidelines] it takes too much time. is it due to low speed or website issue?

Questions

 • AT&T Fiber Installation

19

2

0

Port 25

Is A&T fiber still blocking port 25? If so, what level of service do I need to purchase to have the port opened. Thanks

Questions

 • AT&T Fiber Installation

28

4

0

Accepted Solution

Official Solution

How to tell if Neighborhood fiber is Buried or strung

Our electricity cables are being buried from pole to our new home. Our ATT install is Thurs.  How do we find out if they will also bury fiber in the same trench?

Questions

 • AT&T Fiber Installation

33

3

0

Accepted Solution

AT&T Fiber

It has been 10 plus years since the fiber cable was laid out. There is an AT&T post in my yard. However, I cannot get AT&T to provide any kind of service (other than Direct TV). It is so unfair, that not a quarter mile away, my neighbors can at least get DSL. I'm confused as to why they wou

Questions

 • AT&T Fiber Installation

32

3

0

Burying cable

What date and time to bury cable

Questions

 • AT&T Fiber Installation

14

2

0

Closed

Unburied cable

What is the date to bury cable

Questions

 • AT&T Fiber Installation

15

1

0

ethernet issues

just recently got the new (BGW320 fiber 1,000) and only getting about 100/200mbps with cat5e & cat6 tried both cables connected to my iMac same thing with my windows work computer. Has anybody ever had this issue?  

Questions

 • AT&T Fiber Installation

21

1

0

Accepted Solution

Report Infrastructure issue, digital cable from ground exposed to hazards, not in protective conduit.

This was reported to Entergy of Louisiana who then reported it to AT&T infrastructure who then made repairs which made everything worse off than if they never did anything. The guide cable is not secure, the underground cable is not protected at ground level up the pole as code requires. The gua

Questions

 • AT&T Fiber Installation

21

5

0

Bury the internet cable

It’s been months since I’ve had my ATT Fiber installed and I still have a cable laying in my yard. Who do I need to contact to have someone bury the cable?

Questions

 • AT&T Fiber Installation

35

1

0

Rural internet service extension - new service

I am trying to get an answer on extending internet service to my property. Can it be done? What is my cost? I have previously had DSL and phone but high speed internet is terminated down the road about 800 feet. Who do I contact in my area?

Questions

 • AT&T Fiber Installation

19

6

0

Accepted Solution

Billing

I just signed up to ATT for a two week trial plan and they are already billing me for the fiber internet and the guy hasn;t even come to run the fiber line yet

Questions

 • AT&T Fiber Installation

24

5

0

Accepted Solution

AT&T is digging in my yard with no notice

AT&T contractors have recently dug a splice box in my yard for an upcoming fiber installation. I was not informed of this nor do I have an easement in my yard. I want to know who to contact regarding the work to be done.

Questions

 • AT&T Fiber Installation

34

1

0

Implementing WiFi Mesh with Custom DNS Settings

Hi, I have ATT Fiber in my home and the unit does not support custom DNS settings such as OpenDNS. I want to use custom DNS because I have kids in my home and I want to ensure they are not browsing inappropriate url's on their smartphones, and also potential malware sites. Additionally, I want to ad

Questions

 • AT&T Fiber Installation

13

1

0

Misleading and frustrating information

Recently moved to Orlando, Was told that technician will show up next day to install fiber optic service. He/she didn't. Called next day to seer what happened. Was told no technician was scheduled to see me. Talked to a supervisor who assured me that technician would show up between 9:00 am and noo

Questions

 • AT&T Fiber Installation

16

0

0

Fiber Internet

Does anyone know how to go about requesting AT&T to run internet further down a road. I live out in the country and the fiber cable stops about half a mile from my house and didn't know if there was a petition or something that would get them to run it down my road.

Questions

 • AT&T Fiber Installation

25

2

0

Complex wall fish installation

AT&T Fiber was recently installed on my street. I can now buy the 300/300mpbs service for the same price that I'm getting cable based 50/10mpbs service. I want the service, the problem is the installation. All my utilities are underground. There is a fiber street side drop box in my yard near

Questions

 • AT&T Fiber Installation

103

11

0

Installation of fiber nightmares

Called for an install of at&t fiber internet and a tech came out two days later to set everything up. During the process he discovered that the pipe to connect the line was filled with dirt and called for someone to come out to clear the pipe. Another guy comes and in ten minutes tells me it ca

Questions

 • AT&T Fiber Installation

69

3

0

Outage

Good morning, currently experiencing some Internet issues, there is some work being don’t out behind my house in the ally and yesterday the wifi went out and shortly after, maybe 30 minutes, the power went out. The Alarm light on the white AT&T box that’s on the is red and the broad

Questions

 • AT&T Fiber Installation

22

2

0

Media hard drive

I have a new fiber router is there a way to connect up an external drive to access from my network

Questions

 • AT&T Fiber Installation

16

1

0

Tech Questions Re Fiber Install

My husband would like to ask some specific technical questions before we order our fiber install. Is there a phone number or an email address he can use? Thank you.

Questions

 • AT&T Fiber Installation

20

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.