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Fiber cable in yard needs re-buried

We switched to fiber not long ago. The crew that buried the cable did a poor job, most of it is less than an inch deep and some of it is still exposed.  I asked the tech that installed the fiber who I could call and he said he would forward the request for a re-bury, but I haven't heard anythi

Questions

 • AT&T Fiber Installation

6

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The installation is stuck on 8 minutes

The installation is stuck on 8 minutes

Questions

 • AT&T Fiber Installation

4

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ATT subcontractor broke into my gated back yard and trashed my yard and terrorized my dogs

Who can I speak to that understands my issues and will handle my situation? I have spoken with no less than 4 people from ATT and no one has a clue. I have tree trimmers climb over my 6 ft privacy fence and unlock a gate that there is no access to from the outside. They terrorized my dogs (who have

Questions

 • AT&T Fiber Installation

29

3

0

Installation Across 3 properties

Fiber just became available in my neighborhood and I signed up as soon as the email was sent out. The technician came to install the new line and he dropped the line across neighbor 1's yard, then all the way across my yard, into my other neighbor's yard (beyond my house), across their driveway then

Questions

 • AT&T Fiber Installation

21

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Help with AT&T fiber gateway installation

Hi! I recently moved into an apartment complex and when I went to set up my internet, AT&T showed I was eligible for fiber as well as for self install. I received the gateway, along with a red ONT cable, yellow ethernet cable, and power supplies for both the service box and gateway. I found the

Questions

 • AT&T Fiber Installation

17

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trying to find a network security key for a new PC

Can you please provide the network security key for our new PC?

Questions

 • AT&T Fiber Installation

10

1

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Cable Not Buried kind of a mess

We also had ATT fiber optic installed after crews installed the underground cable throughout our neighborhood. The installation at our house didn't go great but that's just part of the story. When they installed the line in our house they discovered that the main buried cable at the street was sever

Questions

 • AT&T Fiber Installation

27

3

Accepted Solution

Technicians dug up yard and haven't returned

Technicians dug up yard to repair neighborhood Fiber/Cable and haven't returned. Who do I contact to resolve?

Questions

 • AT&T Fiber Installation

26

2

0

AT&T box on my property and I need it removed or underground

I do not have AT&T service and want the box moved or put out of sight. Tech said he reported it over a month ago and it would be resolved within a couple of weeks. Nothing has been done and I want it moved off my property or lowered to ground level.

Questions

 • AT&T Fiber Installation

31

2

0

Reimbursement contact

Claim # (Edited to remove personal information)/ Broken Sprinkler when they instill the box for fiber internet. this happened May 20/22 . I received a case # (Edited to remove personal information) to repair that, which i did on 7/1/22 , Labor cast $200 and parts $41.06 . now Iam asking for reimbur

Questions

 • AT&T Fiber Installation

15

1

0

Request AT&T for Our Subdivision

Our HOA would like to have AT&T service installed in our subdivision. We are in Titusville, Florida, and currently, we only have Spectrum available. Is there a way to formally request that AT&T install lines in our subdivision? Thank you for your help!

Questions

 • AT&T Fiber Installation

13

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0

Accepted Solution

AT&T Fiber at Delaney Park Oakley CA 94561

I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav

Questions

 • AT&T Fiber Installation

28

3

0

Cut my main water line Charlotte NC

I don’t have or nor did I request AT&T services… recently got off work and picking my kid from daycare and a door tag from AT&T was left on my door that read “While digging in your yard we knicked you water service line” you can call 800-288-2020 to submit a claim” this was unacceptable. I’m

Questions

 • AT&T Fiber Installation

39

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0

Accepted Solution

I'm using ATT fiber do I need to buy separate connection for my new home?

HI ATT team, We used to have an ATT fiber connection, but my mom bought a house near the same street and we need an internet connection there. We can't send direct signals there through wifi, so should we buy new internet services or expand the previous one? Thanks

Questions

 • AT&T Fiber Installation

29

1

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Bring Fiber in to a neighbourhood

I just bought a lot and will build in the next year or so. Everyone in the community hates their internet options and wishes ATT Fiber would come in to the neighbourhood. How can we get in contact with ATT to request them to bring Fiber in to the community. There are 82 lots ranging from 1-7 acres w

Questions

 • AT&T Fiber Installation

40

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0

ATT left a hole in my back yard.

A new fiber line is being installed through my back yard. A large whole was dug up and has been left open for a few months.  When will this be filled in?

Questions

 • AT&T Fiber Installation

28

4

0

New construction - no help from ATT

My mother recently moved into a new construction home. The home is already wired for ATT, yet we are unable to get anyone at ATT to establish service because her address is not in the ATT database. She is receiving other mail and deliveries at the address, so it does exist. We are extremely frustrat

Questions

 • AT&T Fiber Installation

20

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Can these connectors be fished through conduit?

Can the green connectors on the fiber supplying this ONT be fished through several feet of conduit having an internal diameter of 0.50" (12.7mm)? What about 0.698" (17.72mm)? With either of these conduits being considered, there would be one 90 degree sweep elbow in it.   Thanks in

Questions

 • AT&T Fiber Installation

18

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Missing Wire (presumed fiber line)

I went to set up my new internet gateway this weekend, and during the install I notice my ONT did not have a green wire as it showed in the install example picture. When I went to plug in the wires I did have the power light was green, the PON light was off, the alarm light was red, and the data lig

Questions

 • AT&T Fiber Installation

31

4

0

Accepted Solution

New fiber install--work inside house

I understand that, even doing a self-install kit myself, an AT&T tech still would have to come inside my house to install the AT&T fiber plate to which the ONT would connect. Would it be out of the question for me to provide and install a weatherproof enclosure with a high rating for ingres

Questions

 • AT&T Fiber Installation

42

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