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Previous Home Owner Has Not Cancelled Internet Service

Trying to get internet service at a new home I have purchased but service already exists and the previous home owner has not disconnected the service. Our realtor has asked the previous owner's realtor to ask the seller to disconnect but he has not done so. What can we do to get the service at our n

Questions

 • AT&T Fiber Ordering

63

2

0

Neighbors have Fiber access but I do not

This is not a new post but wondering if there has been any recent update to the best way to convince ATT my address should have fiber access , the same as all of my immediate surrounding neighbors. I also checked on an FCC Broadband website which says that my address should have fiber access. 

Questions

 • AT&T Fiber Ordering

98

2

0

Did I get lied to?

That my initial payment to get started of 99.99 will be going towards my bill? Someone told me I'm never going to see that money again.

Questions

 • AT&T Fiber Ordering

125

4

Need help: ATT does not want to give me sign-on rewards

Hey ATT users. Need advice on what to do.  I've signed for home fiber internet last November (2021). ATT had two promos going on and claimed I will get two reward cards: $200 and $150, which was the primary reason for me to try switch to ATT from XFinity. Unfortunately I did not receive nei

Questions

 • AT&T Fiber Ordering

59

5

0

New Build Internet Availability

We are moving into the last unoccupied new building in our subdivision in a few weeks. There are AT&T pedestals all over the neighborhood and AT&T fiber is available to everyone in the community except our just-built building. I checked using the AT&T internet availability tool. There is

Questions

 • AT&T Fiber Ordering

91

12

0

ACTNOW Promotion

I qualified for an extra $100 gift card with the ACTNOW promotion and I’ve already received the redemption email for the first gift card but now I can’t find any mention of that promotion and I’m feeling kind of conned.

Questions

 • AT&T Fiber Ordering

114

3

0

Accepted Solution

Official Solution

Fiber literally available all around me accept for my neighborhood?

I quite literally live in the ONLY neighborhood without Fiber. How does this happen? Two developments with brand new homes built in 2020 all have fiber when I pull up the map using the tool it shows me and my neighbors as the only neighborhood NOT receiving access to Fiber! Why is my neighborhood b

Questions

 • AT&T Fiber Ordering

266

5

0

Fiber not available to the whole street

Why is fiber not available to all houses on my street? It ends at one corner and doesn't cross the street. It comes to the final house at the other end of the street and stops. No one else has the ability to get it according to an online test of everyone's addresses. My current Internet 75 does not

Questions

 • AT&T Fiber Ordering

87

4

0

REWARDS ARE A SCAM!

I started my order for AT&T Fiber online, but ran into issues with the website and was directed to call and finish my order via the phone. When I spoke with the rep, I explained I was unable to finish my online order and asked him if I would loose the rewards, if he finished the order. He assured me

Questions

 • AT&T Fiber Ordering

47

1

0

Whole neighborhood is marked incorrectly for fiber availability

I moved into my current neighborhood less than two years ago but I found out from my neighbors that about 4-5 years, AT&T laid out fiber throughout the whole neighborhood. But for some reason, no one has been able to get Fiber service. The AT&T Fiber availability checker tool will just say t

Questions

 • AT&T Fiber Ordering

83

1

0

Closed

Internet availability issues

At&t says I can’t get any internet but fixed wireless even though I have at&t aerial fiber on my road and on the pole on my property. I’ve put in a request for validation twice and I got a service order number for it but never heard anything back. I have the translore app and it shows the ae

Questions

 • AT&T Fiber Ordering

24

1

0

Internet availability

I work for AT&T as a wire tech and I have aerial fiber running down my road but all I keep hearing is that it’s unavailable every time I look into it. I can see on the translore app that AT&T fiber is on the pole on my property. I got a help ticket 2 weeks ago and haven’t heard anything. The

Questions

 • AT&T Fiber Ordering

61

2

0

Fiber availability

Does anyone know an estimated date when this service will be available in MN? Or is it unknown and mostly random when fiber just comes available in your area?

Questions

 • AT&T Fiber Ordering

51

1

0

NO Confirmation Email for AT&T 2GIG Fiber Order, "In Progress" status and asks me to call invalid phone number???

I just placed an order for 2 gigabit fiber service. It said on the last page that I would receive an email confirmation shortly. It's been a couple of hours now and I've yet to receive that email confirmation though. And when I go to review the order status it lists the order as "In Progress" and th

Questions

 • AT&T Fiber Ordering

150

6

0

Accepted Solution

Official Solution

They just laid lines in my neighborhood for Fiber

What is the availability from here on ?

Questions

 • AT&T Fiber Ordering

184

1

0

Fiber ordering

Please help as it seems no one so far believes me that fiber is available at my house. My next door neighbor, who is my son-in-law, had fiber installed last week. I checked availability and it says no. However my neighbor on the other side has the option of availability for fiber. In fact the whole

Questions

 • AT&T Fiber Ordering

103

2

0

Rewards Cards - Scammed

We received 3 rewards cards via US Mail. The cards were activated. Once they were activated, we received an email from "ATT" verifying we had received all of our rewards cards- 4 cards in total (we only received 3). We called ATT, the "representative," informed us that we should have received a "bla

Questions

 • AT&T Fiber Ordering

34

1

0

When will ATT fiber be available for my address?

Hello, if I use the address tool ATT reports that ATT Fiber is not available at my address.  As I saw in another post I can see that my city is listed with the following URL:  https://soc.att.com/2Yfk73f.  I see that Greer, SC is listed, just that my address is not when I go that det

Questions

 • AT&T Fiber Ordering

116

5

0

3rd reward card canceled after accepting the reward

I placed AT&T fiber order with three offers. I received reward notification for all 3 rewards but only received the card for two rewards. When I called the rewards customer service, they mentioned only 2 rewards are valid for an account so the third is automatically canceled. This was never ment

Questions

 • AT&T Fiber Ordering

27

0

0

Accepted Solution

Official Solution

How do I get ATT to come install a Uverse or Fibre system.

My neighbor has a U-verse antenna ATT mdl Owart 35 type NGFW. He told me his neighbor told him about ATT and how he was very happy with the internet service. He informed my neighbor it would take 2 or 3 months of phone calls to get ATT to install it. My neighbor finally had a service man come and ve

Questions

 • AT&T Fiber Ordering

243

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