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very slow internet speeds

i have my pc connected with a wired connection and i only get around 5 mbps even after reset and upgrading router and its not my pc or cable limiting speed gets to the 400 mbps range at a friends house they also have at&t same plan as me

Questions

 • AT&T Internet Plans

7

1

0

What options exist for home broadband?

Lately there has been all this hoopla from At&t about Fiber replacing copper. However this is not happening everywhere. Is AT&t's long-term strategy to move to home broadband using LTE in these areas? What do you do when you live in a neighborhood that is on the fringe of DSL service capa

Questions

 • AT&T Internet Plans

24

9

0

Retaining paper billing

Kindly be advised I want to continue receiving paper bills

Questions

 • AT&T Internet Plans

7

1

0

Internet speed

Thank you

Questions

 • AT&T Internet Plans

18

1

0

Fiber internet

I live in a large city in the state of Georgia. The city is Valdosta. Lots of people in Valdosta have fiber internet access. I have been promised for the last 3 YEARS that AT&T is going to get fiber to our area in 6 months.  Like I said that was three years ago. When I signed up for my current plan

Questions

 • AT&T Internet Plans

12

3

0

Why is my internet so incredibly slow? I walked through every step in Troubleshooting and Support pages...

I have been an ATT customer for many many years. I have even had internet/cable transferred when I moved in 2016. I have only been offered one plan for my internet and was told that this was the only option I was able to get at the moment. Looking at the plans online, it seems there is one other pac

Questions

 • AT&T Internet Plans

16

1

0

Accepted Solution

Official Solution

U-Verse service

I would like to have my U-verse service for landline phone and internet restored. The problem is I currently have a 2-year contract with a competitor.  A new housing development construction crew inadvertently cut the AT&T lines for over 350+ customers, and we lost our service for over thr

Questions

 • AT&T Internet Plans

70

5

0

Closed

Contract Buy-out

I wish to inquire if AT&T is able to buy out an internet and phone contract from a competitor, such as a 2-year contract?

Questions

 • AT&T Internet Plans

15

0

0

How do I know if fiber is coming to my neighborhood? I just see that it's not available now

I'm in the Meadowood subdivision in Oak Mountain, AL. ATT only offers 25mpbs internet speed here. We're not in the sticks but a populated suburb. How do I see if ATT is planning fiber for my neighborhood anytime soon?  Spectrum is horrible but 25 mbps is not good for working from home.

Questions

 • AT&T Internet Plans

21

2

0

No service/invalid sim

My phone will show no service/invalid sim for hours at a time. I got my phone to connect to the internet, but my data will not work. I cannot make any calls.

Questions

 • AT&T Internet Plans

6

1

0

AT&T Fixed wireless internet not available at my address

Why can’t I get AT&T fixed wireless internet at my address when my prepaid wireless Night Hawk with added external antennas works just fine? I live in rural western NC. I think the coverage map checker thinks I don’t have sufficient signal. Prepaid Nighthawk costs me $55/m for 100g. If I could g

Questions

 • AT&T Internet Plans

31

2

0

Sign into yahoo mail

Suddenly I cannot get into yahoo mail on my laptop. I am told I’ve been trying to get in too many times. I am asked to reset my ID and password. I have had the same email address for over a decade. Please tell me I don’t have to change it! I am close to 80 years old. Please take pity on me. A passwo

Questions

 • AT&T Internet Plans

15

1

0

Intermittent service - throttling

Anyone else experiencing horrible service connectivity? We have all devices turned off of WiFi except our tv and baby monitor and it buffers every 1-3 minutes after 8pm. It’s ridiculous and a huge concern with keeping an eye on the baby. We’ve reset the router multiple times each night and nothing

Questions

 • AT&T Internet Plans

17

2

0

Fi ding information on a case number

I had a serious problem that resulted in a huge bill. I worked with a service rep and was given a case number and td it should be resolved before the end if last month. I just received an ever larger bill. Obviously not resolved. What do I do next 

Questions

 • AT&T Internet Plans

11

1

0

Internet Plan Speed Disparity vs Neighbors

When logging in to my AT&T account to browse AT&T fixed internet package offerings at my address and potentially upgrading, the one and only option I have is Internet-18. For two people working from home, Internet-18 is just barely able to keep up with bandwidth demand (and many times it's n

Questions

 • AT&T Internet Plans

22

7

0

$10 internet

I qualify. How do i sign up

Questions

 • AT&T Internet Plans

11

1

0

Billing

Change billing option

Questions

 • AT&T Internet Plans

9

2

0

Since I qualify for the EBB (Emergency Broadband Benefit) program, how do I change my plan?

How do I change my plan since I qualify for EBB program?

Questions

 • AT&T Internet Plans

25

1

0

cost of fiber internet

How do I find the cost of only fiber internet if I drop my phone and television package?

Questions

 • AT&T Internet Plans

8

1

0

Eligiblity for Gift card

I recently upgraded from Access Att to Internet 500. is the gift card reward availiable only to new customers? or existing ones too? I was hoping i could be eligible for one of those $200 att visa gift cards.. att.com/explorefiber34

Questions

 • AT&T Internet Plans

14

2

0

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