Today I went into a corporate AT&T store and asked specifically for a flip phone that supports GPS. An employee I spoke to showed me the "Singular Flip", which had Google Maps. I came back later to buy this phone, but there was a different employee this time. When I said I wanted to buy this pho

Hi, when I try and unlock this device by entering the IMEI number, I receive a message that it is not associated with the AT&T network. Any thoughts on how I can get this resolved? Thanks, Andre

I ordered a new iPhone for my mom and decided to return it back (unused) to get a different color. AT&T provided me with the prepaid return shipping label and I packed everything (same package box, same packing material) and dropped it off at USPS, but later I learned from AT&T that an old

​I was recently in one of the mobile stores (Embassy Row and 281 in San Antonio Texas with my Mom and Aunt to get some billing issues resolved as well as some other items and we were lucky enough to be helped by John W. ( Edited as per community guidelines). He was so patient and helpful. I know so

I have two paid Samsung A51 phones that were used in a post-paid plan and I switched carrier. We need to unlock these phones.  Submitted request online and got the following response: Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your re

I am wanting to buy a new phone that AT&T doesn't have listed on their white list and has no way of buying it from AT&T directly. However I really like the service I have with AT&T (phone, internet, etc.) and do not want to switch carriers. Is there a way to request a specific device

Hello I just brought a phone and a plan from you guys and it still doesn't connect to the att mobile network

The blue light on the Nighthawk LTE Mobile Hotspot Router is flashing but the screen does not come on when I click the button. I have tried holding down the button but nothing happens. I have tried unplugging it and pressing the button but nothing happens.

I'm trying to follow up on my trade-in problem and I can't call their number from outside the USA. The Link to their website doesn't work from outside the USA and the link to their chat app doesn't work from outside the USA.  Which is somewhat disappointing since I specifically switched to ATT

I upgraded and sent my trade in for credit to AT&T on 2/25/23. I show it has been received on 3/2 via the tracking link from AT&T, however, it doesn't show it is received when I look in my account. It still shows nothing has happened. I'm getting the generic answer that it will be credit 1-

Definitely this phone was paid for in full and owner got upgraded phone and has had their svc for way more than two or 3 billing cycles why can't it be unlocked then??

Hello, I just purchased a new iPhone 13 and case yesterday. The case ended up looking bad on the phone, so I'd like to return it. However, when purchased the lady did not put the phone case box in my bag. Can I still return it since it's 1 day old without the box? Thanks!

My phone pulls over 100 mbps on speed tests and I can tether other items, TV, work computer, etc with zero issues. However, my Netgear hotspot only pulls 60 mbps (when working), multiple devices have trouble connecting, says no internet connection on a regular basis and when "working" it is not capa

Hi, I buy lg velvet 5g (at&t) from a Pakistani market that is locked to operator. I didn't know the fact that its can't be used in Pakistan. I live in flood affected area and eagerly need to use phone service to surive. I have no resources to change this phone or buy another one. Please help how

Hi, I'm trying to unlock my Netgear Nighthawk MR1100 hotspot device. I bought it two years ago, for a trip in the U.S. and now I'm trying to unlock the carrier on it, in order to use it internacionally. When doing the unlock process, it seems it doesn't work (https://www.att.com/deviceunlock/).

Hello!I bought a surface duo with an at&t lock.I used the at&tunlock service to release it, but it doesn't move on with the warning "technical issue".I personally asked Microsoft about the issue, and a few days later they said it had been handled and recommended that they try the at&t un

i bought a google pixel 6a from a private party, almost everything is unlocked and all the research ive done on this particular phone (looking up the IMEI and all) nothing says its been stolen or anything. but the OEM bootloader is carrier locked and i dont currently use AT&T so ya basically you

I am getting high latency while gaming on PS5 using mr6110 Latency is better on 4g lte router iwfa-40

First of all, this is the very first time I make a complaint about a business online, and I am known to be patient. My hope is that by doing this, other people take notice and will not have to go through what I have been through, and because I’ve decided this may be the only option now after I had c

I ordered a new iPhone for my mom and decided to return it back (unused) to get a different color. AT&T provided me with the prepaid return shipping label and I packed everything (same package box, same packing material) and dropped it off at USPS, but later I learned from AT&T that an old