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Compare Signal Strength from an iPad vs. Mobile Hotspot, such as Nighthawk

Has anyone compared signal strength of using my iPad Pro(Gen 5) as a hotspot vs. something like a dedicated Hotspot, such as the Nighthawk M6.  I am not worried about the number of users, but instead the signal strength for just me as I want to get better coverage. NOTE:  I am referrin

Questions

 • Other Phones & Devices

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order shipped to incorrect address and havent recieved refund nor replacement

i placed a order 2/16/22  for 3  phones and att sent the bill ,customer service agreemnent and installment plan papers for the phones to my home address meanwhile att  shipped the phones to incorrect address and havent reshipped them. meanwhile they had a company offer me 800 dollar

Questions

 • Other Phones & Devices

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ATT Turbo 2 Hotspot network status Disconected

I've use my hotspot for 4 months without any issues until now. On my account I still have a little over 40 gb of data and I have 8 day until it needs to be renewed yet I can't connected with it anymore. I plugged it to my pc to check the status through WebUI, and the network status shows DisConnecte

Questions

 • Other Phones & Devices

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Official Solution

Losing Ethernet internet from m6 wireless modem/router connected to nighthawk ax5 wireless router

I connected my nighthawk m6 AT&T wireless modem to my nighthawk ax5 wireless router with a Ethernet cable and I keep losing internet service on the ax5. The light on the ax5 shows that the Ethernet is connected. The m6 also shows that the Ethernet is connected but it’s like the internet connecti

Questions

 • Other Phones & Devices

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Can't call with Punkt MP02

Hello, The Punkt MP02 is supposed to be supported, per this document: https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf However, I am unable to make phone calls. I have mobile data turned off. I have VoLTE turned on. The signal is fine

Questions

 • Other Phones & Devices

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Closed

cell phone acct

I want to set up a post paid cell phone account

Questions

 • Other Phones & Devices

13

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Terms & Conditions Error: SSTNC-001: Make sure you've entered a valid 10-digit mobile number and 5-digit ZIP Code and try again.

I ordered two phones from an AT&T store. Everything looked fine until I saw a message "Before we can ship your order, please accept our terms and conditions." Doing so, I receive the above message. I tried the phone numbers from the two phones, and mine as the main account line. None work. Pleas

Questions

 • Other Phones & Devices

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AT&T net gear mifi device flashing orange

My AT&T netgear mifi device is flashing orange and won't turn on. I've tried holding down the power button for a few seconds multiple times and also pushing the power button quickly. I had the device plugged in overnight charging, thinking the battery was dead. But it didn't help. Still flashing

Questions

 • Other Phones & Devices

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AT&T HOMEBASE replacement

I have an AT&T Homebase unit that has insurance coverage on it and is defective what are my options?

Questions

 • Other Phones & Devices

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Unlook phone

So, i bougth a phone at the store, and now i am back Home in Europ. How Can i get my phone unlocked?- is it true it First Can get unlocked after 60 days activity? I called 800 288 2020, and I Can reach it… i hope you can help me.

Questions

 • Other Phones & Devices

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Compatibility with Xiaomi MI 9SE

Hello, I would like to know if your service will work on my device. My device is Xiaomi MI 9SE and it works on the 4G band.

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 • Other Phones & Devices

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Is cell tower down?

We have a cabin in the woods that is six miles (and in a hole) from an ATT tower. It is the only tower around and our location still requires a Wilson booster to have (decent) service at the cabin. A few days ago, I noticed I had no signal (-120db). Checking the booster it seemed to be working corre

Questions

 • Other Phones & Devices

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Outage

There is an outage in marshall county al

Questions

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13

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Accepted Solution

Official Solution

Temporary Deactivation for a limited time

Is it possible to deactivate an AT&T hot spot device (Turbo 2) for a 12 month period, then reactivate the device without losing the assigned "Phone" number? I am going out of the country for a year and won't need my device for that period

Questions

 • Other Phones & Devices

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Power issues

Is it safe to operate an AT&T Turbo hot spot 2 connected to a charger without a battery? I understand that constant A/C power to the device may damage the battery?

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 • Other Phones & Devices

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Landline cannot place calls to AT&T cellphone

We have landline in our office and we are unable to place calls to any AT&T cellphone. When calling any AT&T cellphone, we receive a busy signal.  We are able to call cellphones through other carriers.  We have cell service with AT&T.  I have confirmed that none of us hav

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 • Other Phones & Devices

7

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Accepted Solution

Official Solution

Device Unlock IN-PROGRESS

I have requested a device unlock on June 1 and again on June 9 and they are both requests are IN-PROGRESS. They are the same phone, and the phone should be eligible. Please help.

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 • Other Phones & Devices

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MR6500 IP Passthrough?

Does the MR6500 (M6 Pro) have a selection for IP Passthrough in its web interface? It's predecessors offer that option (MR1100 and MR 5X00).

Questions

 • Other Phones & Devices

16

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Official Solution

Smartphone not connecting to Wi-Fi - Tips & Solutions To Connect your Smart Device

Learn why your smartphone may not be connectin to Wi-Fi and how to fix that So, what are some of the causes that can prevent your smartphone from working on Wi-Fi when it was working in the past? We'll go over a few common ones below.   Before we get into this, if you have a device that is no

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 • Other Phones & Devices

13

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Official Solution

Switching phone plans

I was wondering if I can switch my iPhone 11, which is on a Version plan, on to an AT&T plan without having to buy a new phone?

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