My neighbor recently switched to ATT and the technician ran the line along the top of our fence. They came by 2 days ago to dig in our backyard to bury the line but we weren’t home. I spoke with them through the doorbell camera and told them I have a lock on my gate and they do not have permission t

For you to suspend my account as a force tactic to make me schedule a switch from copper to fiber was an insulting and disrespectful act to a 20+ years customer.  You chose to do this on a Sunday when I was unable to receive any assistance and therefore unable to function in my household as nee

I accidentally broke my buried fiber cable from AT&T. I'm wondering if anyone knows where this cable leads to, either the AT&T tower or a split box? Since calling a technician can be costly, I'm considering fixing it myself. Is it possible to repair the cable on my own or replace it using a

I live in a Master Planned community and it appears one half of the community has 5 gig ATT and the other half has 1 gig. Given that this is the same Master Planned community would it be reasonable to assume the other half will be upgraded to 5 gig relatively soon? There are about 800 homes in the c

So last spring some contractors came down our street trenching new fiber. I chatted with them a sec when they were in front of our house and they told us they were running it for AT&T and how AT&T had them "deploying fiber like crazy all over the state". I asked for the heck of it if it was

About 6 months ago I got ATT fiber. They had to do some digging across the street but my service is now up and running. when they came back they burried the wire on my side of the street, left a pile (30 feet) of fiber cable across the street on the ground. They never came back and did anything with

Before AT&T fiber is installed must the home builder have conduit from the outside into the house in order to pull the fiber into the house? We are curious to see if AT&T will do this as we are not sure the builder has done this yet.

I am in a ZIP code in Gainesville that does NOT have AT&T fiber optic, but does have COX Cable, whom I dislike. I still have DSL, which doubles or triples my cost because a physical phone line is needed to supply DSL to my Home Internet. THAT is why I literally have contacted AT&T through va

One of us works remotely - from home - 100% of the time. We recently got ATT fiber installed and this internet will not connect to the work SQL server or upload any reports. The spectrum broadband does work and uploads to the work server with no issues. How is that possible? How could twice the band

Hello, I’m having AT&T install fiber as soon as I get a dig team out to run a line up to my house. Once it’s installed I plan to run additional lines from the router to other rooms in the house. The tech that came out said the main line bringing the signal into my house must go directly into th

I see that AT&T has put a cable on my property in order to get to my neighbors’. Research by an attorney shows there is no easement access granted to anyone. Not even utilities. AT&T is giving me the run around. It is difficult getting these guys to admit to their wrongdoing . How do I get t

I want to switch to ATT from Spectrum, but I'm a bit on the hook. I have a couple of questions. 1) does the price of 80$ for the 1 gig plan go up after some time? 2) is there any installation fee? 3) can they keep my current Spectrum cable line intact so I can switch back if I have some iss

We were replacing the siding on the side our house and the grey box came off the house and the fiber wire inside broke. We pulled out the green connector to try and take out that wire and replace it with the extra that is outside. We can’t figure out how the wire is threaded onto the inside connecto

Several months ago AT&T dug up our entire neighborhood. They installed very large in ground boxes in several yards, including mine. (I'd say these are 1.5x to 2x the size of the water meter box) Rumor was they were finally installing Fiber here. However, we still only have AT&T DSL available

Hi; i need to get a hold of your district office ,agent, rep or corp. for zip code north riverside il 60546 . i have been told at&t fiber available in my area but sales office or website gives no information. i spoke to my city they told me that the main fiber was al ready installed and was avai

My gateway receives the expected speeds, I have my channels splits, my 2.4 runs normally but my 5G barley gets 5mbps and we pay for fiber 500. The smart home app just tells me to change the channel and it works we get 500 Mbps but after 5 minutes my 5G goes back to barley getting 5mbps or less. We j

I followed all steps and got to the flashing green light stage but Smart Home Manager Activate button never turned blue. Router info says WIFI enabled but Broadband is down. Searched all AT&T resources but there are no solutions.  I have uninstalled, reinstalled, disconnected and reconnect

Hello, I’m having AT&T install fiber at my home tomorrow. If I ask and am willing to pay extra, will an installer run a cable to any additional rooms other than where he brings the signal in? Thanks. 

I have people living in my house who have off hours. What rooms will the tech need access to? Will he need to go into the bedrooms?

Will I pay more for this installation, is it needed?