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AT&T box on my property and I need it removed or underground

I do not have AT&T service and want the box moved or put out of sight. Tech said he reported it over a month ago and it would be resolved within a couple of weeks. Nothing has been done and I want it moved off my property or lowered to ground level.

Questions

 • AT&T Fiber Installation

55

2

0

Reimbursement contact

Claim # (Edited to remove personal information)/ Broken Sprinkler when they instill the box for fiber internet. this happened May 20/22 . I received a case # (Edited to remove personal information) to repair that, which i did on 7/1/22 , Labor cast $200 and parts $41.06 . now Iam asking for reimbur

Questions

 • AT&T Fiber Installation

32

1

0

Request AT&T for Our Subdivision

Our HOA would like to have AT&T service installed in our subdivision. We are in Titusville, Florida, and currently, we only have Spectrum available. Is there a way to formally request that AT&T install lines in our subdivision? Thank you for your help!

Questions

 • AT&T Fiber Installation

27

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0

Accepted Solution

AT&T Fiber at Delaney Park Oakley CA 94561

I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav

Questions

 • AT&T Fiber Installation

36

3

0

Cut my main water line Charlotte NC

I don’t have or nor did I request AT&T services… recently got off work and picking my kid from daycare and a door tag from AT&T was left on my door that read “While digging in your yard we knicked you water service line” you can call 800-288-2020 to submit a claim” this was unacceptable. I’m

Questions

 • AT&T Fiber Installation

76

5

0

Accepted Solution

I'm using ATT fiber do I need to buy separate connection for my new home?

HI ATT team, We used to have an ATT fiber connection, but my mom bought a house near the same street and we need an internet connection there. We can't send direct signals there through wifi, so should we buy new internet services or expand the previous one? Thanks

Questions

 • AT&T Fiber Installation

43

1

0

Bring Fiber in to a neighbourhood

I just bought a lot and will build in the next year or so. Everyone in the community hates their internet options and wishes ATT Fiber would come in to the neighbourhood. How can we get in contact with ATT to request them to bring Fiber in to the community. There are 82 lots ranging from 1-7 acres w

Questions

 • AT&T Fiber Installation

62

4

0

ATT left a hole in my back yard.

A new fiber line is being installed through my back yard. A large whole was dug up and has been left open for a few months.  When will this be filled in?

Questions

 • AT&T Fiber Installation

40

4

0

New construction - no help from ATT

My mother recently moved into a new construction home. The home is already wired for ATT, yet we are unable to get anyone at ATT to establish service because her address is not in the ATT database. She is receiving other mail and deliveries at the address, so it does exist. We are extremely frustrat

Questions

 • AT&T Fiber Installation

24

1

0

Can these connectors be fished through conduit?

Can the green connectors on the fiber supplying this ONT be fished through several feet of conduit having an internal diameter of 0.50" (12.7mm)? What about 0.698" (17.72mm)? With either of these conduits being considered, there would be one 90 degree sweep elbow in it.   Thanks in

Questions

 • AT&T Fiber Installation

25

0

0

Missing Wire (presumed fiber line)

I went to set up my new internet gateway this weekend, and during the install I notice my ONT did not have a green wire as it showed in the install example picture. When I went to plug in the wires I did have the power light was green, the PON light was off, the alarm light was red, and the data lig

Questions

 • AT&T Fiber Installation

46

4

0

Accepted Solution

New fiber install--work inside house

I understand that, even doing a self-install kit myself, an AT&T tech still would have to come inside my house to install the AT&T fiber plate to which the ONT would connect. Would it be out of the question for me to provide and install a weatherproof enclosure with a high rating for ingres

Questions

 • AT&T Fiber Installation

70

1

0

Property Damage to plumbing, AT&T won't help

I can't find anyone to take responsibility for the damage AT&T did to my property. I am being told it was done by subcontractors, however it was being done under the AT&T's name and they and their subcontractors deny responsibility and refuse to help. I don't even use AT&T, . Here is eve

Questions

 • AT&T Fiber Installation

35

1

0

Accepted Solution

Upcoming fiber installation is marked outside of easement.

I'm David. I live in Hockley, TX.  The last few days ATT has been trenching for installation of fiber optics.  Yesterday they marked my yard to show where they are going to trench across my property for service to other parts of the neighborhood.  This is not a problem because there

Questions

 • AT&T Fiber Installation

59

2

0

AT&T is blocking my website as spam

I just became aware that AT&T is blocking my website as SPAM. This is ridiculous. How can I stop having my website marked as SPAM when people are the AT&T service?

Questions

 • AT&T Fiber Installation

44

2

0

Internet - new install

Called and made service request for new install - internet service. Set up appointment on Tuesday (8 to noon). No one showed. Called customer rep. Told that we are still on schedule. By 3 pm, no one shows. Called again, was told they could not make it on this date and re-scheduled for Thursday ( tod

Questions

 • AT&T Fiber Installation

67

4

0

Fiber installation

The manager for my install was to call me back regarding having my fiber cable ran underground instead of aerially to my home. Now he will not respond to calls or text messages! How can I get a answer from someone? Byron J. Indianapolis, IN

Questions

 • AT&T Fiber Installation

48

2

0

Why no fiber in Daly City?

I am moving next month and leased a home in Daly City 94015 - one block away from SF coast side - and did not even think of checking if there was Fiber in the area - assuming the whole Bay Area is pretty much covered at this point!? But nope, no fiber service, and no bars at all for AT&T cell s

Questions

 • AT&T Fiber Installation

61

5

0

Fiber not available at my address, but web site says it is -- how to contact someone to assess?

Sorry if this has been asked and answered. The AT&T web site insists that my address is eligible for fiber, probably because the surrounding neighborhoods all have it.  But technicians have come out twice and, in fact, fiber is NOT available without some level of construction because of th

Questions

 • AT&T Fiber Installation

33

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0

Accepted Solution

Official Solution

Suspicious call and email about remote support

I got a call from 866-681-1201 this morning claiming to be following up about an issue I’ve had setting up my wifi. She had my information such as phone number and email which made it more believable. However, I have a technician scheduled to come tomorrow and she was saying they may be able to reso

Questions

 • AT&T Fiber Installation

170

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