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Technician cut my fiber cable

Today, my neighbors got AT&T Fiber services installed. The technician decided for whatever reason to cut my line going into house, I call ATT and they not have anything for tomorrow at first time... I decide to go to my neighbors and they have the cell for the technician I text him and going to

Questions

 • AT&T Fiber Installation

44

7

0

Cancel Home Smart

How do I cancel Home Smart. I do not want or need it.  

Questions

 • AT&T Fiber Installation

11

0

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Set up my Internet and Wifi

I recently decided to switch to AT&T internet and WIFI for my home, and I am seriously considering not switching and staying with Spectrum. I was shipped a box to set up my internet, and there are no physical instructions, so I have to use the phone and Smart Home App. Why does everything have t

Questions

 • AT&T Fiber Installation

25

2

0

cant get fiber internet hooked up

I have a new built home and apparently, the att hand hole for my lot was buried or destroyed during the land leveling for my house. I have had three different service come out and tell me the same thing. A contract crew was supposed to be coming out to dig for a new hand hole but i havent heard from

Questions

 • AT&T Fiber Installation

26

2

0

Does anyone suggest AT&T Fiber Internet 1000?

So I moved to a new place and found out that AT&T Fiber Internet is available at my address for $49.99/mo plus the equipment for $10/mo which makes it $59.99/mo. It says the installation fee is waived, and now I’m a click away to getting it. I feel like this is probably too good to be true, so I

Questions

 • AT&T Fiber Installation

71

4

0

Fiber Install truck roll

Bought a house previously had AT&T fiber. But, large renovatin including new driveway -> old fiber line no longer connected.  I have laid conduit for you, need to arrange a truck roll.  SHould I just order on web and call 1-800-288-2020 or a better way to arrange?

Questions

 • AT&T Fiber Installation

41

5

0

How is fiber optic added to an account

Is there a new device needed to install fiber optic 1000

Questions

 • AT&T Fiber Installation

21

1

0

Accepted Solution

Official Solution

AT&T Fiber go straight into the home?

I am scheduled to get AT&T 300 Mbps fiber tomorrow and I have several questions: 1.  Does the fiber come all the way into the home?  2.  I haven't gotten any info on anything that I have to do to prepare?  3.  Does the "fiber" come all the way inside?  4. 

Questions

 • AT&T Fiber Installation

84

8

0

Closed

como instalar ATT internet security suites en mi computadora con windows 8?

Cuando voy al sitio de att para instalarlo dice que solo para high speed internet y DSL costumers

Questions

 • AT&T Fiber Installation

3

1

0

Closed

ATT internet security suites by Mc affe

I cant install the antivirus in my windows * loptop

Questions

 • AT&T Fiber Installation

10

1

0

Not getting download speed (<2mbps) from my gateway

Speed to my router is +900mbps. Speed to my devices is snail pace (<2mbps). Something is blocking the output speed. Any guesses?

Questions

 • AT&T Fiber Installation

30

1

0

Fiber upgrade - promised to be in my area in 6 months from install which was 18 months ago

We were told that fiber would be available within 6 months when our service started in March 2019. Covid hit and we all worked from home for several months.  I haven't heard anything more about fiber availability and I don't know how to get answers. How can I speak to a live person about ge

Questions

 • AT&T Fiber Installation

18

2

0

AT&T fiber cable expedited

Hello, We had our fiber installed back on June 12th and we live in a set of townhomes and recently the landscape people cut our fiber lines September 28th.  The cables and flags run through out neighbors yard and they may have removed the flags.  Our technicians was able to come out

Questions

 • AT&T Fiber Installation

26

1

0

Fiber - is it mandatory

We received a flyer in our mailbox yesterday, which is a completely different issue. The ‘offer’ is basic fiber at $35 per month with some caveats. Yes, fiber would be nice but that is a huge price hike for something that is only marginally better than what we currently have. as far as putting the

Questions

 • AT&T Fiber Installation

58

8

0

Closed

ATT Fiber - Browser working, Windows Update and Various Game Clients Not Connecting

New Fiber installed, everything works flawlessly, but on my hardwired desktop Windows computer I am having issues with Windows Update, Malwarebytes Update, and Various Game Clients (Battle.Net). Already have gone through and repaired and restored windows services and network adapters (and settings)

Questions

 • AT&T Fiber Installation

9

1

0

Fiber installed, Windows Update and other services not working

After my fiber installation, Windows Update, Various game clients, and Malwarebytes Update refuse to connect or work. My browser loads pages and plays content just fine. I already reset and repaired Windows Telemetry to rule out that issue, curious if any settings by default on the device may be con

Questions

 • AT&T Fiber Installation

14

0

0

Accepted Solution

Official Solution

The AT&T Fiber bury person hit my pool enclosure with his machine and caused property damage. What number can I call about this?

I had AT&T fiber installed several weeks ago and someone came out to bury the cable it last Tuesday. He came to my door to tell me that he was done and that the cable was buried, but he didn't mention that he had hit the corner of my pool enclosure with his machine and damaged it.  I disco

Questions

 • AT&T Fiber Installation

25

2

0

Internet availability

When is internet going to be available on Mann Rd south of Southport? I have lived in this area for 4 years. I find it quite astonishing that I live inside Marion county in 2021 and still have no internet options. How is this acceptable?

Questions

 • AT&T Fiber Installation

25

3

0

Self install troubleshoot...not working

I followed the steps to self install modem. Broadband light is blinking red. It offers troubleshooting help but when I click on button it does nothing. No further help.

Questions

 • AT&T Fiber Installation

45

5

0

Accepted Solution

Official Solution

I would like to run 2" conduit in the attic for the fiber line

fiber is being installed in my area now and I will make the change from current ATT DSL as soon as it is ready. I would like to run 2" conduit in the attic for the fiber line and wanted to know if this will only run to a wireless router provided by ATT or if I need to have fiber "drops" in each room

Questions

 • AT&T Fiber Installation

82

2

0

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