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FO Panel installation screw up

Literally. The technician mounted the fiber panel in the closet then the next day I discovered the very sharp screws came through the wall in the hallway creating a dangerous hazard. I hung a picture on the points to keep anyone from lacerating themselves. Since then, I've spent hours on hold trying

Questions

 • AT&T Fiber Installation

29

1

0

Service Box for Fiber

The area where ATT Fiber comes into our house doesn't have a service box like in the picture/video

Questions

 • AT&T Fiber Installation

36

1

0

Waiting on a technician for installation 3 days now.

As an existing customer of AT&T by phone, it makes sense to bundle internet. We added fiberoptic to our service plan and just had to wait for a technician to install the lines. Our appointment was set and no one showed up. The status link provided vis text stated the technician was delayed and

Questions

 • AT&T Fiber Installation

21

1

0

Shadow.tech service slow speeds and high latency

I am in southern california with fiber 1000 service. speedtest show about 900 down and 500 uphowever i get constant messages from the shadow service i have a laggy connection. happens on xbox as wellshadow did a speedtest to their datacenter in dallas and a traceroute. they found that the att server

Questions

 • AT&T Fiber Installation

45

4

0

Junction Box installation issue

AT&T had a crew come through my neighborhood to replace the lines from the poles to underground as part of their fiber offering. As part of the installation my yard was used to place a junction box.  The crew buried the box and left.  A few days later I was working in the back yard an

Questions

 • AT&T Fiber Installation

43

1

0

I need to know when you installed fyber optic in my land?

How can I know when exactly do you installed the fyber optic for internet in my land?

Questions

 • AT&T Fiber Installation

42

2

0

Ethernet Hardwiring

I was wondering if ATT had technicians that could come out and hardwire cat6 ethernet in my home. I have an extensive network of devices on a gigabyte line and I need some of them to be hardwired by going through the attic then down the walls. Please let me know if this service is available. Than

Questions

 • AT&T Fiber Installation

28

2

0

Why can't my new construction house get AT&T fiber while the old address shows it's possible?

To whom it may concern: I recently bought a newly constructed house in a subdivision. Even though my address did not show up at the moment due to new construction, I could see the AT&T fiber availability for the old addresses. Also, I could see that AT&T fiber is available for the houses an

Questions

 • AT&T Fiber Installation

51

3

0

Accepted Solution

Official Solution

Public IP

How do I properly use the public IPs I was assigned on my Router/Firewall? I have the Nokia fiber modem

Questions

 • AT&T Fiber Installation

66

7

0

How to get ATT to fix the damage they cause????? Has anyone ever been reimbursed for the damages they caused?

ATT Fiber contractors drilled straight through my sewer pipe. Evidence provided in pictures below. Same red pipes that crushed so many others and I have gotten the run around from ATT. I jumped through more hoops than I thought possible to get a claim number. I now have a claim number,(px84ci97) but

Questions

 • AT&T Fiber Installation

49

1

0

I regret switching to AT&T Fiber. BEWARE NO CONNECTION AND POOR SERVICE!

I am already regretting getting AT&T Fiber. I have had it a month. It went out Friday night. I had work Saturday and Sunday and a Test and Class Monday. I cannot study at my home and have to travel 30 minutes out of my way just to pay money to use the internet at a 24 hour coffee shop that is hi

Questions

 • AT&T Fiber Installation

140

7

Accepted Solution

Official Solution

Hypergig Upgrade

Hello, I currently have 1 gig fiber and it’s been terrific. Hypergig is now available in my area so I upgrade to 2 gig. I’m waiting for installation but am curious what that will entail. Will they need to run a new fiber drop from the alley? I currently have the white ONT (with power brick) in my

Questions

 • AT&T Fiber Installation

42

2

0

Fiber Installation: Horrible job, drilled into the house / bent panels to get the job done

How do I report a problem with installation of the fiber run to my house? Pre-fiber, I had a AT&T land-line. House is newer construction, and has an external "Phone" access panel, behind which is the AT&T NID for the land line. Day before my fiber installation, AT&T techs showed u

Questions

 • AT&T Fiber Installation

57

3

0

AT&T Crews Started Fiber Installation, Then Stopped. What’s Up?

There were little signs all over my neighborhood stating fiber was coming. I stopped to talk to one of the truck drivers to confirm my address was on their work order. They had plat maps and layouts of where the underground’s cables were going. My address was on their work order. There was a lot of

Questions

 • AT&T Fiber Installation

65

2

0

Port forward.

I been trying to port forward on my at&t modem 5268AC.But when I test the port, it said block on 25565. I am trying to open a Minecraft server for my friends.I follow the step of how to port forward, but it still said block on 25565.I even tried to setup a static ip address, but did not work.

Questions

 • AT&T Fiber Installation

38

5

0

Safety

Open fiber optic holes in Rippke Creek addition in Edmond OK.   Improperly fenced off holes not properly protected.  Small children in the neighborhoods, 1x3 and 2x4 ft holes with standing water in them.  Not safe for the little ones.   Fencing is stretched across the cent

Questions

 • AT&T Fiber Installation

21

1

0

Red flags in yard

I have red AT&T flags all over my front yard. Who do I contact to find out what they mean and when they can be removed?

Questions

 • AT&T Fiber Installation

33

1

0

McAfee Subscription

I am showing another email on my McAfee account. How do I change it?

Questions

 • AT&T Fiber Installation

17

1

0

Buried fiber line only 2 inches below lawn

Is it normal to bury the fiber line only 2 in below the lawn? I'm concerned that it could easily be cut or something like that. And one location weather is ground cover I see exposed wire right on top. Should I bury it myself a lot deeper or what? Thank you!

Questions

 • AT&T Fiber Installation

65

2

0

Construction/Eng department contact

I have been emailing a contact the power company provided without response. Ormond beach Florida. 32174 i have searched for a phone number without luck. There are low overhead lines at a construction entrance, that will need to be relocated. Lots of ATT locate flags for underground service. Nee

Questions

 • AT&T Fiber Installation

22

1

0

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