Hello. We've need to get our fiber optic cable buried but every time they say the company is coming out to bury it they never show up or leave without doing anything. The box near the road is damaged and is a hazard to the same children in our neighborhood. How can I get this resolved??

This is for a small business account. We have AT&T device model #: BGW320 (although there may be a "-" and more numbers/characters after this main model number). We're currently dynamic IN PASSTHROUGH MODE (on the AT&T device) but are about to purchase Static IPs (8 pack/5 usable) from AT&am

Hello, I have a BGW210 router and I just had it installed yesterday but it has not stayed on constantly, it keeps going out at least once every 30 minutes. The lights are green but the middle broadband keeps blinking and ive seen it red at least once.

I’ve been waiting for AT&T to provide me with an answer for installation on my new build home since 8/3/23. We tried to transfer service

Greetings, AT&T was out this afternoon to terminate our Fiber, set up the Sonic BGW320. The prior AT&T associate I spoke with a month ago to arrange the underground Fiber drop to our home assured me there was a way to configure the AT&T Fiber box so that our Firewall / Router would be

I'm buying a house and looking to move away from Spectrum but I need the internet for my job, so I'm worried about potential delays if my new address needs more than just a tech install in one day. Can I find out if the house already had one buried? It's in a qualifying area for sure. Thanks.

Our router shows our internet is working but, unable to connect home gaming & tv devices.

Comcast's contractors cut our and neighbors internet fiber. It has been a pain to get straight answers from our provider (AT&T). Customer service is a nightmare and can not give a date and or time of when this will be fixed. My wife has been told twice now that "if you don't like our answer, you

So I had a tech come on Monday august 7th to set up 2ghz fiber wifi they then left without it even working, and then said within the hour someone would come to finish the installation. No one ended up coming. I then called customer support and all they pretty much said was to use a hotspot and they

I just had my att fiber internet line buried but noticed they buried the temporary wire that was above ground for the last couple of weeks. Aren't they supposed to switch this out with a more sturdy underground cable that keeps out moisture, etc.? pic below

I'm moving into an apartment next week and they have a bundled connected community plan. I have talked to 7 people and no one has been able to help me. They just keep giving me different numbers to call and then they give me different numbers and the robot won't take me to the connected community pe

Called AT&T Fiber in June 2023 to set up fiber install to my house in Sandy Springs. Sequence of events: Jun 21: AT&T installers came out and could not find a line from the junction box, under and across the street to our yard Jun 26: Project Mgr set up a ticket to add fiber junction b

Going on the third week of my fiber install and still nothing. The original tech came out and put a box on the outside wall and inside wall.  After this he left the gateway modem and went outside to run the wire.  After about an hour he came back to tell me that we would have to have some

We have AT&T employees trespassing on our property daily, over 10 times a day. There is an easement adjacent to our property but the employees are disrespectful and constantly use our property to take a short cut to the easement. Who do I talk to about this? I want a cease and desist letter to b

I am an apartment owner and I don't have at&t fiber in my compound if I submit at&t fiber internet request form will you check the whole compound if it's eligible for at&t fiber and install at&t fiber in the whole compound

I do not use a home phone line and want to use the existing ethernet lines throughout my home for internet. I currently have ATT Fiber 1 Gig internet.  I am looking for instructions on how to remove the ethernet lines from the NID box outside my home.  Any help is greatly appreciated.&nbs

We began our installation paying for fiber optics. The tech showed up and said we can’t have it even though we had already paid for it. Then an att salesman walked into our house with no permission trying to sell us stuff we didn’t want. Then we had to move and they said we could t transfer service

we recently had a home built and when the installation agent came by we found out the junction boxes had been filled with dirt and rocks. Agent was unable to run cables so my family is now without internet and my wife and I work from home. Who do I need to contact to get fixed ASAP.

I had service transferred from my old address on July 14th, not one issue the previous 2.5 years at the last place. Connection was very inconsistent so July 19th I had a technician come out and replace the modem. The issue was not resolved. On July 29th I had another technician come out who replaced

I HAVE LEAKS IN MY SYSTEM FOR THE CREW INSTALLING FIBER OPTIC CABLE IN MY YARD AND DAMAGING MY SPRINKLER SYSTEM HELP PLEASE