If it wasn’t for the fact that ATT is the only option in my apartment building I would never have gone with them. Trying to get this wifi set up has been hands down the most miserable experience I have ever had with a telecom company in my entire life. The customer service team is useless, the appoi

Like the title says, I paid for the professional installation with AT&T and booked my appointment on June 16 for 8-10 am, but a technician never came and I need internet for my house as soon as possible.

Our fiber internet was installed 5/10. At that time, an appointment was made for the were to be buried by May 30. That didn’t happen. Since then, we have had 2 more appointment windows, and still one has buried our cable. I have called the buried wire center number countless times, and still no acti

Scheduled installation for 6/6/2023. Technician came out, but couldn't find the terminal on our block to make the connection to the house. Several houses in the neighborhood have ATT Fiber. ATT said they would send somebody out to locate the box, but we haven't heard a peep. Multiple phone calls

I got it 40 minutes ago, I set it up and is not working. I called the tech support department and I was told that the order was self-install and I have to wait until 11:59 bc today is the installation date. I don’t understand why do I have to wait until that time? Is that true? 

On or around April 28th, a dig crew in my adjacent neighbors yard cut one half of my house electrical line from the CenterPoint box located next to the cable box to my meter box. I contacted CenterPoint and they advised that the line was cut by apparent digging at the cable box location.  I ha

We are going into our fourth day without internet service in west part of sebastopol. On day one there was a text alert from AT&T that service would be restored in “24 to 25 hours “, and a second message the next day saying techs would have it fixed shortly. Since then it’s been silence and I ca

Hello - I was told since I only have an ATT wireless account to contact 1-800-288-2020 not 800-924-9420 to report the unburied lines. I have now been waiting on hold to speak to a customer service representative for 46 minutes.

I moved in a year ago to a new land which didn’t have any service for att internet but couple weeks ago I’ve been doing research on the internet availability page and some streets behind me are getting the green light to get internet installed already is there a way to know how much longer I’ll have

Someone came out on April 13th to start digging and all they did was leave a massive hole, we've called multiple times to see if anything can be done about it and we keep getting the same answer of "we will be out in about 7-10 days". Its been over 2 months now and its just getting quite frustrating

Let me start by saying I am not an AT&T customer.  AT&T is installing fiber cable in my neighborhood.  When running the fiber through my yard they broke my sewer line and then buried the break.  They did not try to let me know and they did not leave a note.  They just cov

The service was hooked up a week ago and the line is still laying all over the yard. Does anyone know how long before they come put it in the ground?

Im trying to set up my new service and it’s needing me to register my equipment. I don’t have my code it says it’s mailing it to my apartment but I need to set it up today

[Is there some sort of contact I should address this to?] I'm the HOA president of a small (6 unit) condo building in Palo Alto, CA. We're doing major renovations, the walls are open and it would be a perfect opportunity to improve our connectivity. Obviously this building is too small for the AT

For the last decade before I switched to AT&T Fiber, I used a QNAP NAS box over ethernet that I could always find on the local network by opening a browser and going to the hostname: NAS1.local:8080. If I used an IP scanner app it would always be the IP address closest to the router by pingtime

Not getting reliable speeds on ATT fiber, let me know if you would be interested in starting a (Edited per community guidelines) suit? Regards, John

My tenant called me to let me know AT&T was in the neighborhood laying fiber. They ripped up my driveway and damaged the main water line. It has been a few weeks and no one has come back to properly repair any of this mess. How am I supposed to get this fixed? I’ve been on the phone trying to re

Issue started 2 months ago. I was watching opening day MLB games first week of April with no problem. Around 2nd week of April, I started receiving an error when I started MLB TV app on Roku TV. I called tech support a handful of times to only go thru the same troubleshooting steps multiple times.

I have called several times. I have had appointments made and waited with nobody showing up. I have had every excuse in the world said to me. I even had a "manager" who told me he would personally follow the ticket and make sure it was taken care of in 24 to 48 hours. My tv and internet run off of t

I am a brand-new customer started service on 5/9/23. I was promised it was 1 Gig with the Fiber. Installer argued about the placement location of the Gateway and took off. It was 80 feet away near the garage. I work in my study where the speed was just 1/2 Gig. Had to call Customer Service on 5/25/2