Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (260)

Most Recent
Yard Repair after Fiber Installation

Hello. Hoping someone could assist.  AT&T recently came through my neighborhood laying cable for AT&T Fiber Internet. In doing so they dug up two patches of my yard.  When putting things back to how they were, Bermuda sod was planted instead of St. Augustine.  Perhaps not a b

Questions

 • AT&T Fiber Installation

143

1

0

Fiber installation and Broken pipe since over 2 months ago! AT&T hasn’t fixed it yet.

AT&T came to my house to get the fiber cable in the ground and broke a pipe and we have called at&t every week and nothing yet. The contractor company was suppose to come out but they closed the claim ticket. We called again and got it open and they said someone was going to contact. But aga

Questions

 • AT&T Fiber Installation

86

3

0

Fiber optic cable

My sprinkler system was damaged when at&t hired a third party to burry my fiber optic cable. I have gone to the store, contacted the sales rep., sent a text message to the person that buried the cable, text customer service and nothing has been done to fix the problem.  Who do I need to c

Questions

 • AT&T Fiber Installation

111

3

0

Are these boxes obsolete?

AT&T marked for fiber optic installation on Friday - I assume a contracted company. This is how they left the utility boxes in our backyard.

Questions

 • AT&T Fiber Installation

76

3

0

Internet

My husband and I have just moved into a brand new construction townhouse on 4/7/2022. I informed att that we need to transfer our services for that date. We moved in at 1:00 and the technician came at 2:00 to hook up our service in house. However he told us that it couldn’t be completed because of a

Questions

 • AT&T Fiber Installation

60

3

0

Install issues

Just had a house built in a new subdivision all the neighbors are hooked up but they keep telling me it is an outside issue.

Questions

 • AT&T Fiber Installation

55

1

0

Accepted Solution

Official Solution

Fiber Question

Can i get more info on what ATT is doing on fiber installs in my area then just the customer service “wait it out” response? I would like to know because we desperately need faster speeds than 50mbps.

Questions

 • AT&T Fiber Installation

139

9

0

Clearing of Tree Branches and Brush from House following Fiber Optic install

Hello, I live on Genessee Ave in Royal Oak Michigan. Last month ATT was out clearing trees and brush for the installation of fiber optic cables. The left over tree and brush debris was left in a pile on my yard and was not removed from my property at that time because it was too wet. I was told some

Questions

 • AT&T Fiber Installation

49

1

0

Underground fiber being run in my neighborhood

I'm starting to get paranoid over here. There were crews out here running fiber underground in my neighborhood.  They broke a water line about halfway down my street and I could see they ran this black looking cable on a spool up to that point.  They recently came back and now the orange

Questions

 • AT&T Fiber Installation

51

1

0

Accepted Solution

Official Solution

can the fiber optic cable be shortened at the box before burial?

The cable left to bury is too long for how we want it to cross our yard

Questions

 • AT&T Fiber Installation

68

1

0

Trees cut down during fiber optic cable installation

On Dec 2 or 3 a crew added fiber optic cable to the AT&T lines, cutting down trees and leaving them in my alley. They are young trees but not saplings and now I can't mow or maintain my alley. Does anyone who I can contact about getting them removed?

Questions

 • AT&T Fiber Installation

69

1

0

Fiber high ping

Is their anyway to fix high ping I got a 1gig connection and was wondering what I can do to fix my high ping

Questions

 • AT&T Fiber Installation

16

1

0

Accepted Solution

Official Solution

How do I delete a post

Want to delet post

Questions

 • AT&T Fiber Installation

46

1

0

Connect to Gateway

Connect my DirecTV and internet streaming

Questions

 • AT&T Fiber Installation

15

1

0

Closed

Fiber line broke inside connector-Where can I find a replacement?

AT&T isn't able to get me a service appointment when I'm available, so I'm taking matters into my own hands. I've circled the exact part I'm after. My fiber cable broke off inside the original and I cannot get it out or get the fiber to fit back in. I purchased a visual fault detector and some q

Questions

 • AT&T Fiber Installation

39

0

0

at&t installing fiber and now no wifi

When do I get my wifi connection back? I am a full time student and I have new work to do online every day. I need Internet but I have received no support from calling AT&T.

Questions

 • AT&T Fiber Installation

40

2

0

Accepted Solution

Official Solution

Property Damage while installing Fiber Optics

I live at [EDITED} New Albany Ohio 43054. I am not a direct Tv or ATT costumer. However, during a fiber optics install, Harris Hevener  Excavation not only damaged multiple places in my lawn (backfilling holes with gravel) they also damaged a French drain from my backyard to a nearby creek. &n

Questions

 • AT&T Fiber Installation

237

4

0

Water in backyard

ATT just recently came into my neighborhood and installed the basis for what will be ATT fiber. Crews were nice, did all the right things. All property repaired. They have since moved on from Wichita to somewhere else. A very nice Romanian gentlemen was the crew leader. However, yesterday I noticed

Questions

 • AT&T Fiber Installation

36

1

0

Just moved from 5 Mbps DSL to Gig Fiber.

Just bought a new house. Fiber ready to go as soon as we moved in. All I had to do was connect the BGW210 they sent to the fiber box. In my ATT app speed test it constantly shows my speed to the box is 900 Mbps plus. No matter what device or where in the house, none of my devices are registering ev

Questions

 • AT&T Fiber Installation

67

4

0

Closed

my HP laptop keeps disconnecting from my New Fiber WIFI

Very strange , Only one Laptop seems to suffer this WIFI disconnect After Fiber Installations. Facts: This Laptop is New and in great Shape. This Laptop was working Excellent with no Wifi Disconnect for the Past 9 Months , until this Past week when we upgraded to Fiber. I did all Basic 101 Troub

Questions

 • AT&T Fiber Installation

21

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.