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Internet 1000 fiber installation delayed indefinitely in Chicago

No one at at&t support is able to give me an estimate on how long it is going to take for fiber to be installed in my apartment. I was told it is an "external agency" technical problem. What does that mean? Original installation was planned for last week, I got a call in the morning that ther

Questions

 • AT&T Fiber Installation

66

8

Active Service In My address

I just received the gateway and i am not able to active my internet service, i live here since Feb 2020. Thanks for your recent order!It looks like the address you gave us already has our service under a different customer's name. We need to confirm that the service is no longer needed by our pre

Questions

 • AT&T Fiber Installation

32

1

constant rescheduling with installation issues

I've been trying to set up AT&T fiber internet at my new home for more than a week now. The first appointment, the tech said he could not find the wire since the conduit was blocked. Since it's a new home, I called the plumber on the warranty out and he confirmed nothing was blocking the conduit

Questions

 • AT&T Fiber Installation

21

1

0

What should I do in my new build home for AT&T Fiber?

We're currently building a new home and the neighborhood has fiber and our address already pulls up that it's fiber capable on At&ts website to order. However, I'm wondering if anyone knows what we should do to our new build to make sure the AT&T Fiber is easy to install and where we want it

Questions

 • AT&T Fiber Installation

33

2

0

Closed

Damaged Yard from Installation

Technicians dug up my front yard which has caused my grass to die and huge holes are in my yard, as a result of the fiber installation. Could someone provide a valid telephone to discuss my issue?

Questions

 • AT&T Fiber Installation

13

1

0

Getting fiber

I have the same problem spectrum is only available and AT&T is across the way. We have a whole subdivision that would like it so I don’t know why or where to put in a request that our subdivision would like it

Questions

 • AT&T Fiber Installation

38

1

0

Unburied fiber line

Had fiber for over 3 months, all my neighbors had their fiber buried except mine. Neighbors starting to complain and it’s hard to reach the install department.

Questions

 • AT&T Fiber Installation

37

1

0

Accepted Solution

Official Solution

Deep Hole/dead grass in Yard from fiber installation

Who would I contact regarding a huge hole in my yard/dead grass from where my yard was dug up to install fiber? Additionally, I'd like to know why my yard was dug up since AT&T isn't my cable or internet provider?

Questions

 • AT&T Fiber Installation

159

8

0

Hi-Rise Residential Bldg (Mixed Use) ATT Standards

We are in a design build project and are currently looking for ATT's Communication Standards. This would include requiresments for Conduit from property line to MPOE, MPOE size requirements (wallspace/floor space), Riser/Backbone Cabling requirements to each unit. We are in the Los Angeles County/

Questions

 • AT&T Fiber Installation

12

1

0

Apartment Complex in Redlands, CA - ATT Utility Existing?

Hello, there is a hotel building at (address to be provided in a direct message) which is across the street from recently developed apartment complexes (address/name to be provided in a direct message). We were wondering if ATT has any buried utility lines in the vicinity. If so, we would like to

Questions

 • AT&T Fiber Installation

13

2

0

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