
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
My Email account was hacked & after changing password, I have not received any email. I have checked email on phone & multiple PCs with the same result. How can I get my email working again? When someone sends me a message, it doesn’t bounce, but I never receive the message. I’ve even sent
Questions
•
AT&T Mail Login & Security
I have noticed that my security question answers aren't accepted, even though they are life events in which the answers would never change... Anyone else notice these no longer working since ATT took over the accounts?
Questions
•
AT&T Mail Login & Security
When a call is blocked I can get into the program to view and verify it should have been from the notification. I can scroll all around the free program. But after I exit, I can not get access. When I click on the app icon, it takes me to a pay or free request. There is a continue button but it does
Questions
•
Tones, Games, Videos, More...
Att prepaid affordable connectivity customer with autopay. I added funds to my account two days in advance of the due date. Never had a problem before. Now my phone is disconnected even though it shows, Due now: 0.00 dollars. Any help would be appreciated.
Questions
•
Plans & Features
SENT emails from 4-04-2020 through 3-09-2023 have gone missing from my SENT email folder! I definitely did not delete them or move them, and there's no way I could've inadvertently moved or deleted three years of sent emails without realizing it. I noticed they're also missing when I look at the sen
Questions
•
AT&T Mail Features
I put a question on her earlier but have yet to receive a reply. My Visual Voicemail stopped working and getting various errors but the latest is "mailbox has been locked (after too many bad login tries)". I have cleared the apps cache as was mentioned in previous. Anyone have any ideas
Questions
•
Other Phones & Devices
Hello I upgraded my service in October and had been requesting the return postage for months. In December I received a package from Pitney Bowes the had payment required before I could receive it . I returned because I wasn’t told it was from AT&T and it was return package. In Janua
Questions
•
Apple
I shared my frustration yesterday. Someone else comments on my post and they get a response and I get ignored. That adds to my frustration! I’m asking for help. I’ve tried the online chat, the 800 number and reached back out to my store. I’ve been waiting for a week on my store. Today, I finally re
Questions
•
Wireless Billing
Can you tell us about your experience of traveling to the airport?
Questions
•
Community lounge
We still are not receiving verification texts on our phones. This applies to multiple companies on 3 phones on our account. The only place I have received a text verification code is from AT&T. I can not receive these texts from my bank, my credit cards and various other on-line entities.
Questions
•
Android
I can’t get the identity protection to take my phone email address or anything. I have remove the app downloaded the app tried it twice.
Questions
•
Apple
There has been a mobile service outage that started on the 13th and has affected both my personal and work mobile. I can't make calls because if I do happen to have a signal it either won't go through or it drops after a few minutes. Pretty hard to join virtual meetings and make business call
Questions
•
Network Coverage
My computer was hacked, my network was hacked, my house was repeatedly broken into, my phone was hacked. I lost all my accounts, had to get new debit cards 3 times, tried upgrading my Note 8 to a Fold3, but the Fold3 is corrupt now, too. I've tried resetting my phone. Samsung reset my phone when I h
Questions
•
Android
Is this email for real? I never signed up for this service, though I do have an AT&T cell phone wireless plan. I want to stop getting these emails from [email scrubbed]. But, I don't see anything in my account when I log into my AT&T account. About your vehicle's wireless
Questions
•
AT&T Mail Login & Security
The txt.att.net service has been failing with error 450 4.2.0: service temporarily unavailable. For the past 10+ days we are having issues with sending emails to text using *@txt.att.net. In this time period 95% of the messages sent to *@txt.att.net have failed with the following reasons before
Questions
•
Data & Messaging Features, Internet Tethering
Apparently my straighttalk phone number is on the Straighttalk AT&T - so it's impossible to port to AT&T. Can anyone confirm that this information is correct? The rep @ AT&T recommended that I go to Verizon for a month and then come back to AT&T. lol. No. There has to be ano
Questions
•
Phone & Device Upgrades
Network tab in Google Chrome dev tools displays an HTTP 500 status code response on the page when selecting a line/device to upgrade. Pasting the technical details below with my phone number redacted. Anyone familiar? All attempts at technical support through phone/chat/email have been unf
Questions
•
Samsung
On February 7th, my service was interrupted shortly before noon due to a landscaping (Wise Landscaping) employee, contracted by my HOA, cutting tree roots, several other wires, one of which was my fiber optic internet wire outside of my property fence. AT&T had a technician assess the damage o
Questions
•
AT&T Fiber Account