
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Getting an temporary error when turning on for connecting while in the field
Questions
•
Phones, Tablets & Devices
Hello, for over 2 weeks I have been waiting for a block removal via the abuse_rbl@abuse-att.net with no avail. Im a systems engineer for a services company who recently migrated a couple of our datacenters and now all mail bound to AT&T domains is being bounced by prodigy.net relays. I am assumi
Questions
•
AT&T Internet Security
I am closing on a parcel of land that had a ATT easement from 1900s (land easement says Souther Bell Telephone and Telegraph Company). The city is asking to but a 8ft sidewalk in the area and I need to get written permission (or denial) from ATT to proceed with the hotel project. This is the require
Questions
•
Landline Phone Troubleshooting
Everytime I try to access the Calls feature of AT&T's ActiveArmor app, I receive an error message stating "We hit a snag: That was unexpected. Let's try again." It is not blocking any calls and not allowing me to reverse look up numbers. I have tried deactivating the app to uninstall, then reins
Questions
•
Android
I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer. I could also see if it had spam usually indicating the number(s). This way I did not have to worry about using my minutes on my 35 cent a minute plan to
Questions
•
More AT&T PREPAID Discussions
HBO Max says that it can't verify my subscription. It says on my att that I have HBO max included. I have tried to trouble shooting and it is not working.
Questions
•
Account Features
I am unable to get text messages from what I assume are system generated texts from 6-digit numbers. I cannot get into my sbcglobal email account because I am asked to verify its me by putting in a code. I never get the code. When asked for this same information when I go in to pay my bills I don't
Questions
•
AT&T Mail Login & Security
Just received 4 Galaxy S23 phones, 1 Ultra, 2 Plus, and 1 Regular. 1 of the Plus phones, when I look in my contacts, the contact for that phone shows that AT&T Video call is available. Looking at the contacts for the other 3 phones, including from the 1 Plus phone that can receive AT&T Vi
Questions
•
Data & Messaging Features, Internet Tethering
I had ATT FIBER installed today. But, the technician unplugged my cable and put the fiber drop in its place! Now no cable. Removing another company's gear and replacing it with yours, big no no.
Questions
•
AT&T Fiber Installation
Hello, When I’m using the Wi-Fi on my phone and I go to search something on safari or even google app it keeps redirecting me to a DNS error assist URL and I’ve read others having this issue a couple years ago and I tried the links to turn this off on AT&T but 1. The links don’t work and 2
Questions
•
AT&T Internet Security
Every time i want to check my email i have to reset my password everytime i want to log in. It only happens on my desktop computer. It works perfectly on my phone with no issue. I dont want to see a response of just use your phone that is not a fix.
Questions
•
AT&T Mail Login & Security
52.20.255.8 is blacklisted by AT&T. It's kind of spurious given that we only started using this IP in production 17 days ago. I reported this issue on 3/3 and have yet to hear anything or see the block removed We host a 20+ year old business internal email domain on this serve
Questions
•
AT&T Internet Security
This problem appears to be the aftermath of the sale of Yahoo to Verizon. I have created the new at&t password key MS apps. Currently 1. The email works correctly from a direct web browser ie Edge, but outlook MS mail app's doesn't sync. 2. From time to time an email will get through and s
Questions
•
AT&T Mail Setup
Whenever I try to login to my router, I can view anything but text that says 500 Internal Server Error I have tried clearing my chrome browser's cache and even used another browser(microsoft edge), but it still said the same thing. Do I need to reset the router? Is this an issue with AT&
Questions
•
AT&T Fiber Equipment
I am receiving emails from my new att email account in Outlook 2007 on my laptop but can't send emails. I have no problems using my smartphone or IPAD.
Questions
•
AT&T Mail Setup
We are currently working on a new project located at 6335 & 6365 15 Mile Road. We are in the process of having the electrical pole removed in the middle of the site and we understand that you may have service currently to this site. We would like to have any existing service removed
Questions
•
AT&T Internet Equipment
They have been digging fiber optic in my neighborhood, last week they made a hole across the front of my driveway to my neighbors. They came back and put a thin layer of blacktop over it, but not enough now there is a ditch for water in front of my new driveway and all the way across to my neighbor'
Questions
•
AT&T Fiber Installation
I moved into a new construction home and on the date of my scheduled installation the tech said that the line had been damaged and would need to be repaired. This was on February 17, 2023. He said that it would be repaired within two weeks. I have yet to be contacted about this and I have called the
Questions
•
AT&T Fiber Installation
How do I submit a request to have the att green pole either removed or buried under ground? We possibly want to update our landscaping and this could cause an issue. Internet has already been established in the home. Thank you.
Questions
•
AT&T Internet Equipment
Hey guys ...so I noticed that the new S23 line of phones now has the RCS features provided by JIBE mobile on Google messages compared to the S22 lineup that had the RCS features provided by ATT themselves . I personally have the S22 Ultra and mine says provided by ATT and I still have issues to this
Questions
•
Samsung