Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (461)

Activity

Accepted Solution

My Client's website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. My client is a large, reputable e-comm site. We just changed their URL to better match their branding and now AT&T customers are getting a message the the site has malware and is being blocked. Please let me kn

Questions

 • AT&T Internet Features

21

3

0

Accepted Solution

AT&T did not deliver reward cards as promised

Hi, I signed up for att fiber in Dec 2021. I was promised 3 reward cards for $50, $150, and $250.  I contacted the chat support from my account several times after 6 weeks of installation and they promised that it escalated and I will get the cards soon,  In March 2022 I got an email

Questions

 • AT&T Fiber Ordering

58

9

0

Accepted Solution

No cellular service.

When ATT updated the network (no 3g), they provided me with the Motivate smartphone to handle the new network conditions. It appears that this phone does not meet the minimum network requirements. Why would ATT provide me with this device in February 2022, knowing that it would never work on the upd

Questions

 • Android

27

1

0

Accepted Solution

ATT Automatic Port Forwarding?

I am writing an application that needs scalable and automatic port forwarding. Is it possible to open ports through a script on the ATT NVG599 Router? If not, is there a way to open a range of (like 200) ports without having to make each one individually

Questions

 • AT&T Fiber Equipment

27

3

0

Accepted Solution

Can new customers use their own routers?

I’ll be moving soon and saw AT&T covers my rate and wondered if I can use my own router?

Questions

 • AT&T Fiber Equipment

52

6

0

Accepted Solution

Official Solution

2 numbers on one phone

We had two AT&T business land lines and transferred to two iphone 12s, but I want both numbers to ring on each phone? I have tried call forwarding and that does not work. Can this be done?

Questions

 • Device Features

53

7

0

Accepted Solution

Official Solution

International Day Plan

If 2 of us are traveling internationally, do we both have to sign up for the International Day Pass? Our phones are under the same account.  If I sign up one phone for $10 a day, will the second phone automatically receive the $5 a day discount?

Questions

 • Apple

89

3

0

Accepted Solution

AT&T Fiber service out in Durham, NC

My AT&T Fiber internet has been down since Friday, June 17 2022. I have called a few times and am told there is some damage, somewhere, and that service should be restored by Tuesday. This seems a bit unusual to me. In the 5 years that I have had this service I have never experienced an outage o

Questions

 • AT&T Fiber Account

183

8

0

Accepted Solution

Unethical representative

There is a third party rep that is adding lines to peoples accounts without their consent or knowledge. They come in to upgrade their phones but instead of upgrading he adds a line to the account and orders the phone on it. He then instructs them to come back in and see him when they receive the pho

Questions

 • Wireless Account

99

18

0

Accepted Solution

Official Solution

Locked Out of old email

At one point my yahoo email (Sbcglobal.net email) was transitioned to AT&T, however I have not been able to access that email at all. Is there somewhere I can go to get even temporary access to this account?

Questions

 • AT&T Mail Login & Security

33

3

0

Accepted Solution

I need a call history (log) for my phone for 04/28/2022.

This may be evidence in a court case of mine. I have to have it. I know there is a way for AT&T to locate this and mail or email me a copy of my call history for only 1day-April 28, 2022.  I expect a response back.  Everyone has been beating around the bush and I want something done.

Questions

 • Data & Messaging Features, Internet Tethering

18

1

0

Accepted Solution

Official Solution

Issue with @bellsouth.net domain

I cannot send nor can I receive emails from other @bellsouth.net domain users.

Questions

 • AT&T Mail Setup

37

4

0

Accepted Solution

Official Solution

What plans include Hotspot

Changing my plan so i have a hotspot to use

Questions

 • Plans & Features

22

1

0

Accepted Solution

Official Solution

Cruise data plans

Has anyone taken heavy data users (teenagers) on a cruise and used the 200 MB cruise data plan? Wondering if it is enough for a 4 day cruise. I have a daughter who is on youtube and instagram constantly. The cruise ship has a wifi plan with 1000 MB. Anybody with experience with either of thes

Questions

 • Data & Messaging Features, Internet Tethering

22

1

0

Accepted Solution

Official Solution

How/where do I get a vpn to limit my child’s time and content?

I want to limit my child’s access to inappropriate websites etc and I was told I need a vpn to do it, but not how or where I get one!

Questions

 • Account Features

11

1

0

Accepted Solution

Official Solution

Anybody having problems with Numbersync

My Galaxy watch is connecting to my pgone qith numbersync. Went into a store they were unable to help. Is there an issue with the service

Questions

 • Account Features

61

4

0

Accepted Solution

Charged someone elses bill

I’ve been on the phone for hours trying to figure out why I was charged 209.16. After being transferred to 4 different departments, I was told my cc was charged for someone else’s bill!  I still have not bern refunded. I’ve never had this happen with any other company! I wish another company w

Questions

 • Wireless Billing

26

3

0

Accepted Solution

How to complain about service?

I am so upset with the customer service at this company I don't know where to begin. Back in August 2021 I called At&T to find a landline for a friend of mine in Pine Hill, NJ.  She would lose her phone service when her cable, Comcast, lost power and she wanted a landline.  AT&T (

Questions

 • Wireless Billing

64

9

0

Accepted Solution

I bought my iPhone from AT&T

I just wanted to know how do I activate my phone to work in another country in another SIM card?

Questions

 • Apple

19

1

0

Accepted Solution

BGW320-505 Gateway periodically drops many IoT Devices

Arrgh. It just happened again.  I have U-verse Gigabyte fiber service. Every week or two, my BGW320-505 does something and drops many of my smart home devices (thermostats, smart lights, smart plugs, etc).  If I'm lucky, most them eventually reconnect (over a day or two).  Sometim

Questions

 • AT&T Fiber Equipment

127

21

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.