Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Hey i was wondering do you need root to do this any more? I want to install/run apps over wireless to stop all this cable switching. I have also read that it can cause some errors though? That was on old posts on this site, I was wondering is it reliable and easy to do now?
Questions
•
Other Phones & Devices
Accepted Solution
Hi everyone, I switched 2 lines over to AT&T in January 2023 and got a free iPhone 14 Pro (36 months of credits) for trading in an iPhone 12. Last week I switched over my personal wireless account to a newly created business account and paid off the iPhone 14 Pro. When trying to unlock online,
Questions
•
Wireless Account
Accepted Solution
(Edited to remove personal information). Want to make payment but don’t know the outstanding amount. Please call (Edited to remove personal information) Carol, or (Edited to remove personal information) James, or [email scrubbed] or just answer here. Her email is down. So we need info. Thx.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Att has a promotion for fiber where they will pay your early termination fees from another carrier if you switch over. I just switched from xfinity and wanted to know what the process is to get reimbursed for the early termination fee. Hopefully someone can help.
Questions
•
AT&T Fiber Account
Accepted Solution
see above
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I have an iPad Pro 12.9 2nd Gen, and I'd like to set up cellular service. However, Settings > General > Carrier states "AT&T 58.0" I have tried completely erasing and resetting the iPad, but the setting persists. I need to unlock it so I can use cellular service with another carrier. A com
Questions
•
Apple
Accepted Solution
I was tricked by ATT sales representative with some fake promotions for opening a new account. I was told clearly about the monthly bill I would receive based on all the promotions they promised to add to my new account. However, when I got the bill nothing was applied. After calling to customer ser
Questions
•
Wireless Billing
Accepted Solution
what's the meaning of fan id and I don't have 1
Questions
•
Online Account Access
Accepted Solution
Suddenly I'm not receiving calls or messages on my Pixel 7 Pro. I've had the phone for over a year with no problem like this. This is the fourth time in month that this has happened. I don't realize there's an issue until someone contacts me elsewhere to ask why I'm not responding...which is defeati
Questions
•
Android
Accepted Solution
Official Solution
Hi! We were looking to pass our WAN IP to our Palo Alto via our Meraki switch.We seem to be having issues getting all the correct settings to configure it into Passthrough/Bridge but what are all the settings I should look for when switching over to my WAN IP on my BGW320-500?
Questions
•
AT&T Fiber Equipment
Accepted Solution
I see similar questions but nothing recent: Just downloaded the Uverse app successfully and I have the Uverse U300 package which allows us to watch Baseball on Bally Sports channel 1753/1752 on our TV - however when I downloaded the app - those channels don't show up and channels closeby in the 170
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I'm trying to set up a Hurricane Electric IPv6 tunnel using an OPNsense system behind a BGW210-700 RG, but it turns out that despite disabling the packet filter and pretty much every other firewall option in the RG, it drops all incoming 6in4 (IP protocol 41) packets. The logs list the reason as "U
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I got a gmail say my phone number transfer complete,and it told me to restart my phone,and I do it but when I turn in back on the signal icon becomes transparent,and I can’t use the eSIM,can’t make a calls or receive calls and text,data.i am using AT&T prepaid and I was activate today
Questions
•
Account & Usage
Accepted Solution
I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph
Questions
•
Wireless Billing
Accepted Solution
Official Solution
what time zone is collections in?
Questions
•
Apple
Accepted Solution
I bought an Iphone 15 promax on fb marketplace and the seller said it can be unlocked cause it was paid off already. But when I tried unlocking the phone on the AT&T website, it showed that it still has balance left and that it cannot be unlocked. So I just got scammed and the seller will just r
Questions
•
Apple
Accepted Solution
Received approval and an unlock code for a Samsung note 8. The code is incorrect. Contacted AT&T support and they advised I would need to submit the request through ATT prepaid. As far as I can tell, ATT prepaid does not have a separate procedure for unlocking devices. So what do I do?
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I want to upgrade my at&t locked S7 to an unlocked S10e. So I remove the sim card in the s7 and put in the s10e and at&t will recognize my number and new phone? Then switch transfer the files in the s7 to the s10e? Will the at&t firmware that enables video calling be in the s10e then sin
Questions
•
Android