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Where do I find my account number?

I want to access the help desk but it requires me to know my account number. How do I find it? I have a prepaid plan with no paper billing on my iPhone 7. Even the purchase receipt fails to include it.

Questions

 • Account & Usage

6

1

0

Old text messages reappearing after every system update

Whenever I have to update the system software on my Galaxy S21, after it is completed and reboots, I get old messages from one particular person in my Contacts who also happens to have AT&T as their cellular provider. I do not get any of my replies, just that person's old text messages re-recei

Questions

 • Samsung

2.8K

35

Email to Text Error

I am the network administrator for a surgical hospital. One of our systems sends out text messages via email with status updates for our patients. Recently I started to notice in the logs of the server that the AT&T system will accept the message but then responds with an 'Internal Error' right afte

Questions

 • Data & Messaging Features, Internet Tethering

4

0

0

Accepted Solution

Official Solution

What are some indications that a Uverse receiver is going bad?

After changing a channel, about 30 seconds later video/sound lock, goes to signal lost, then will come back in 2-5 minutes. EVERY time channel is changed. Can go to another channel right away, it is there, then locks, signal lost, will come back.

Questions

 • U-verse TV Equipment

37

4

Why is it so hard to connect to att.net email? I'm not talking about att.com. It is the att.net service that gives me trouble all the time

I'm not talking about att.com. It is the att.net service that gives me trouble all the time.  I am constantly having to struggle with passwords JUST for att.net account that I've had for about 20 years.  Is this now Yahoo's product?  If so, who do I contact there to make this work.

Questions

 • AT&T Internet Email & Security

11

1

0

My phone arrived damaged, what should I do?

So I got my phones while I was out of town delivered to my door. When I got home, not sure how long they had been there. But I noticed the box was kinda smashed looking or more like throw around. I didn't think much about it though. So today I finally get around to opening phone and setting it up an

Questions

 • Samsung

10

1

0

Weakest. Signal. Ever.

I'll say up front -- my house sits close to sea level, nestled at the bottom of the surrounding hills...and the nearest cell tower is about 300 feet higher in elevation (good?) and about a mile and a half away (bad!) The image below represents a "good" day. Any ideas on what might be

Questions

 • Network Coverage

11

1

0

First Net is the worst

I had nothing but issues with both accounts. I have customer service reps that bounce me around or I get hung up on by the automatic system. Reps that don’t wanna really help you and just wanna get off the phone or say that can’t fix your problem but don’t elevate you to higher up. I  have been lect

Questions

 • Wireless Billing

7

1

0

received unexpected Chromecast devices supposedly from AT&T -- is this legit?

Two boxes arrived by UPS with a Chromecast in each, from "ATT RLO 13500 Independence Pkwy, Fort Worth, TX 76177". The paper inside says it was part of Pixel promo. I did buy a Pixel phone from ATT many many months ago and was not aware of any Chromecast giveaway at the time. I imagine this is likely

Questions

 • Android

2.9K

8

0

Has anyone ordered Hypergig yet, preferably in Austin?

Just curious what the process looks like with upgrading to the 5gig plan. I ordered it yesterday and I've read they may send a tech out or remotely provision my current RG? I've got the BGW320 which does have a 5 gig port.

Questions

 • AT&T Fiber Ordering

19

6

0

Stop service keep phone# for new phone

Stolen phone forgot pin an associated email with phone number

Questions

 • Account & Usage

10

1

0

New Cell Booster not working very well

I got my new Cell Booster from AT&T this week to replace my 3G MicroCell, got it setup and activated with no problems, five solid white lights on it and showing as Activated and active in the Cell Booster app, but it isn't behaving how I expected. My house is on the edge of town and I only ge

Questions

 • 3G MicroCell™

10

1

0

Change account ID restriction

I am trying to have my AT&T account ID be mixed case, for additional security.  Currently, it is being programmatically converted to lower case only.  Example - if I want my account ID to be "[email scrubbed]" - the software programmatically changes it to "[email scrubbed]". Currently, the software

Questions

 • Wireless Account

12

3

0

WHEN WILL FIBER BE INSTALLED

They have laid the ground work for fiber to be installed in our area, but this was completed 5 weeks ago, but they have not come back run the fiber cable, we been waiting on this for 2 years to be completed, we would all like have good internet for change.

Questions

 • AT&T Fiber Installation

47

3

0

AT&T Wireless

Why can't I get Wireless/Wifi where I live? The Town four miles away can get it?? I don't understand why AT&T a Major Corporation/Business can't support the Rural areas in the United States . Please AT&T get with the Times..

Questions

 • AT&T Internet Installation

5

0

0

Closed

Fiber

You guys keep sending link , what don’t you answer the question, when is fiber going get finish being installed. Very simple question the griound work done, it putting fiber in the area. It would nice for once get some get answer

Questions

 • AT&T Fiber Installation

6

1

0

About to add my EBB

Turn my wifi back on

Questions

 • AT&T Internet Account

5

1

0

AT&T Service

Technician came to my residence January 17, 2022 for Internet power outage that left me without TV, etc. He stated I had an outdated router/modem and replaced it.  He also asked who did the wiring that was hanging out of my router loosely (red/white wires), I told him AT&T Technicians.&nbs

Questions

 • AT&T Internet Equipment

14

3

0

Blocked SIM

Hi you all, In which way i can rescue using my mobile phone?Considering that I used it in Argentina working with 2 different Argentine providers, from a day to another the smartphone stopped accepting local SIM.Using this page https://www.att.com/deviceunlock/ I received this message that blo

Questions

 • Wireless Account

4

0

0

I bought a bridge pay add-on (1gb) and it did not reactivate my service

Hi, earlier this afternoon I bought the 1GB bridge pay add-on, and even though it posted to my account and shows in my account history, it did not reactivate my service. How can this be resolved?

Questions

 • Plans & Features

5

1

0

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