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My phone was stolen.what do I do

Moto stylus

Questions

 • Other Phones & Devices

2

1

0

Lost gateway broadband connection immediately after technician visit.

I has 2 technician visits over 2 weeks. First was to replace gateway for speed increase. Second for an issue with the TV receivers. in both cases, right as the technician was leaving, I repeatedly lost broadband. Did this 2 or 3 times. In the first visit I was able to flag him down in the van b

Questions

 • AT&T Internet Equipment

4

1

0

New Account - Business assigned, but we're not a business

I was signed up under a business account, but we aren't a business. Our first phone bill I realized would be higher, however this is far more than double of what we were quoted would be expected to pay monthly. I'm not happy and when I called AT&T to fix the account issue, I was told it was fine

Questions

 • Wireless Billing

4

0

0

unlock request failing

hi, so i have a friend that is trying to unlock his phone, the problem is, his sister tried to request an unlock on unlock portal but did not confirm it on email, that was 1 week ago. at&t server is not resetting the request for the phone's imei in their server so when i try to request again, th

Questions

 • Apple

8

2

0

Internet out and no estimate of repair

My internet has been out since Saturday afternoon. After spending an hour on the phone, the only explanation I receive is "it should be fixed in 24 hours".  So, I call the next day and same response.  For a communications company, you'd think they would be more efficient.  They can't

Questions

 • AT&T Internet Equipment

5

1

0

how to unblock a blocked number

Two different persons have told me my number (edited per community guidelines) is blocked when they have tried to call me. I have not blocked their numbers.  

Questions

 • AT&T Phone Account

29

7

0

Accepted Solution

Official Solution

recieving phones and upgrades I did not order or authorize

I recieved a new phone in mail , then a second phone wifi adapter in mail did not order did not authorize note said would activate new and deactivate old with out any use or operation , some one does it remotely with out me or any consent Why , has any one else had this happen

Questions

 • Android

45

2

0

can't log into my bellsouth.net email account

I can't log into my email account. I tried to answer my security questions. It's saying that my answers are wrong even though they aren't. I keep going round and round in the same rat race. There's no options other than answer the security questions. I can't talk to anyone. Chat is virtual. I'm logg

Questions

 • AT&T Internet Email & Security

20

2

Suspended #

I suspended a number that was assigned to a LG free tablet. I no longer use the tablet or the number (again suspended) but am still charged $10 per month.  It would seem I'm paying for something I don't use any longer??? Can this charge be removed? 

Questions

 • Wireless Account

6

2

Email phishing

I received several emails from different adresses related with ATT despite not having purchased anything from ATT. Could it be an error in the address when sent or are they email phishing? The email adresses ended with i.e. attcustomercaresurvey.mbcampaign.com,   notifications.asurion.co

Questions

 • AT&T Internet Email & Security

7

1

0

Reward card fraud

my rewards cards wiped out from someone impersonating calling from ATT reward center and surprisingly they had all my information including address, phone number, reward card number and expiration date… except CVV number..ATT customer service very poor, wasted my 2-3 hours and no solution.

Questions

 • AT&T Fiber Account

2.4K

235

Sim card

I didn't receive a sim card with my devices. How do I get them?

Questions

 • Other Phones & Devices

10

2

0

Audio Sync issues with AT&T U-verse

I recently purchased a new Samsung (KS8000) UHD TV. I'm conecting to the TV via HDMI from the ATT wireless box and the audio is WAY out of sync. If i switch the audio settings from suround sound to Stereo on the ATT box the audio seems to sync fine. It's just when it's set to suround sound when the

Questions

 • Watching U-verse TV

6.9K

23

0

Accepted Solution

Official Solution

Cell booster not activated

I am installing the new 4g booster. Power and gps lights on. No 4g lights. Just keeps blinking. Tried rebooting and same thing

Questions

 • Phone & Device Upgrades

24

4

0

Pixelation issues on TV

Every day there are times when pixelation occurs on our TV’s. What causes this? I did the online TV fix and no issues were found. This is sooo annoying!  Do I need to try another provider? 

Questions

 • Watching U-verse TV

39

6

0

Shorts HD available with U-200+HD?

I'm not sure if this is a free preview or a glitch, but channel 1789 is now seemingly available in the U-200+HD package. It used to be part of the HD Premium tier. I checked other channels (HDNet Movies, MTV Live, the other RSNs and the premium movie channels and some of the Spanish-language chan

Questions

 • Watching U-verse TV

5

0

0

HOW TO SAVE VOICE MAIL GREETINGS ON WIRELESS HOME PHONE BASE

Originally was told nothing will change with my voicemail. Now I am being told I may loose my greetings.  Does anyone know if this is the case and how do I save them.  One is my mother's voice.  Another is my voice before, I started having tremors.

Questions

 • Other Phones & Devices

2

0

0

Reset tv pin

My tv lock me out and I have a pin to unlock the tv. I also don't have a masterpassword

Questions

 • Watching U-verse TV

11

1

0

How to remove block on an account

Daughter trying to replace SIM card but tech says there is an access block he can’t get past.

Questions

 • Online Account Access

9

1

0

Troubleshooting AT&T wireless internet

My AT&T wireless internet device usually has green lights indicating signal strength. A few hours ago they turned blue. Anyone know what that means? Nothing in the manual or online to help.

Questions

 • AT&T Internet Equipment

13

3

0

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