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Upgrade to fiber

Who do I call to request a upgrade to my internet?

Questions

 • AT&T Fiber Ordering

28

4

0

Accepted Solution

Internet Availablity

Is there anything I can do to help make Fiber available in my area? Columbia, TN 38401

Questions

 • AT&T Internet Plans

29

8

0

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Fiber

Hello there there is a subdivision that they are building near my house a main fiber trunk line that business or residential can not have access to runs right by it. I was wondering if they would probably invest in the 206 home subdivision for fiber or if they would use something like spectrum commu

Questions

 • AT&T Fiber Installation

19

1

0

Accepted Solution

a50 phone

can i use a a50 phone model number sm-a505g after february 2022? i think its a 3-4g thanks pat

Questions

 • Samsung

11

1

0

Accepted Solution

Official Solution

Do I get a refund after cancelling?

I cancel my account in the middle of the billing period. Do I get a refund for the period I don’t use?

Questions

 • Wireless Billing

21

2

0

Accepted Solution

Official Solution

How do I keep my old phone number with an upgrade

I just upgraded an iphone 6S to iphone 11. The new phone came with its own phone number. I was able to activate the phone and transfer all the contents of the old phone to the new one. I was told when I made the upgrade that I could switch the phone numbers when I got the phone; however, I haven't b

Questions

 • Apple

19

5

0

Accepted Solution

Why doesn't 'Information' reflect content on Olympics channel.

I'm watching Grand Prix Figure Skating on the Olympics channel but the Information block shows Skiing Cup. This disconnect has become typical. International competitions often air overnight, but I can't tell by the Information in the Guide what I need to record. It's very frustrating.

Questions

 • Watching U-verse TV

22

2

0

Accepted Solution

No internet, Unlimted plan

This all started Monday morning. Very spotty connection. I had to drive back after Thanksgiving and my GPS app barley worked. I get back and it seems that I have no internet, even if the phone shows i have 5G or 4G. it also has bars with nothing beside them when I'm inside? I have never had this iss

Questions

 • Samsung

16

1

0

Accepted Solution

Official Solution

Probably a stupid question about data

So is there a way for me to disable high speed data and just use AT&T’s standard “you’ve used up all your data” speed until I need my high speed for something? With as stingy as these companies are, I am sick and tired of half my monthly allowance of high speed being used up by video ads playing on

Questions

 • Data & Messaging Features, Internet Tethering

12

1

0

Accepted Solution

Official Solution

What Is a One-time charge U-verse Restoral Charge?

I was charged $35 I believe for One-time charge U-verse Restoral Charge. I have no idea what that is. I only have internet.

Questions

 • AT&T Internet Account

26

1

0

Accepted Solution

Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

 • Android

45

14

0

Accepted Solution

AT&T Internet Not available

I have AT&T phone lines that run to me Why can’t I get Internet through AT&T???

Questions

 • AT&T Internet Installation

29

3

0

Accepted Solution

Official Solution

If I change PLAN services providers can I keep my iPhone plan with ATT

ATT service in my area is horrible. But I still have several payments on my phone. Want to keep phone plan but switch service providers.

Questions

 • Apple

20

2

0

Accepted Solution

Official Solution

Being charged twice

I accidentally paid my bill twice without realizing that I had done so..Is there anyway that I can be refunded?

Questions

 • Wireless Billing

13

1

0

Accepted Solution

Official Solution

How do I cancel my internet service?

I would like to cancel my internet service, but keep my phone service. They are bundled together under one account. It's a pretty old account. Thanks

Questions

 • AT&T Internet Plans

126

6

0

Accepted Solution

Official Solution

Can’t receive phone calls if they aren’t in my contacts. Otherwise they go to voicemail

All calls that aren’t in my contacts go straight to voicemail.

Questions

 • Apple

13

1

0

Accepted Solution

No credits for June/July online promo

In June/2021 I saw a promo online on the ATT page to get $250 credit per device if we moved over from a competitor and the limit was $500 per account. We were trying to move 4 lines from a competitor to ATT online, but for some reason we were unable to transfer the devices from one account to anothe

Questions

 • Wireless Billing

19

3

0

Accepted Solution

Still Pending Unlock Request Issue

Hi: Unfortunately as I can see "Pending"unlock status is very frequent,I submitted my unlock request (Edited as per community guidelines) since October 20 and over month I still waiting,on the other hand I cannot send a new request in anyway,could someone help solve this please?

Questions

 • Apple

15

3

0

Accepted Solution

Why do I keep getting an error code when trying to log into my att account?

I received my normal email saying my ATT bill is ready for viewing, but I am unable to log in. I keep getting an error message.  However, I can log in on my iPhone just fine.  I need to retrieve my bill.

Questions

 • AT&T Internet Account

18

5

0

Accepted Solution

Deleted messages

I deleted messages on an iPhone 8+ about 2 years ago but I’ve gotten a newer phone since. I can’t use an iCloud backup, I’m wondering if anyone can help me get them back because it’s very important I’ve been trying since. I know there has to be some sort of way because how does the police get them l

Questions

 • Apple

11

2

0

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