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S21 Ultra Hacked Remotely by Unknown eSIM during AT&T OTA Update to One UI 4.0/Android 12

During the time AT&T was sending my phone the OTA update, I noticed something malicious. As soon as Device Care started this update, I noticed a new, unrecognized eSIM appear in the 2nd empty SIM slot of my Galaxy S21 Ultra!! This was DURING the update. The update did not apply properly. My phon

Questions

 • Data & Messaging Features, Internet Tethering

32

5

0

Accepted Solution

Official Solution

Pay 50% my phone

I want to downgrade my phone they said I'll have to pay 50% of my phone to upgrade but I want to downgrade. Can I pay 50% of my phone then trade it in ,then turn around an add my unlocked phone to my plan?

Questions

 • AT&T Internet Plans

12

1

0

Accepted Solution

So I bought a phone on eBay...

I bought a phone on eBay over a year ago. Apparently I wasn’t paying attention to the details at the time because it was listed as an att phone and we are Verizon customers. However with this particular phone we had wanted to try cricket to see if their service was any better at our house... it wasn

Questions

 • Apple

19

2

0

Accepted Solution

at&T prepaid 12 month plan 8gb

hi, are there any taxes and fees on this plan? When i went to checkout online, there is an asterix saying the amount does not include taxes or fees.  Yes, even until the last step after entering the credit card the only taxes that appear are on the SIM card, and no fees. Also, if i go wi

Questions

 • Plans & Features

18

1

0

Accepted Solution

Is watch tv turning into direct tv stream

Hello I have the Unlimited &More(SM) Premium plan with HBO max. I was wondering since watch att TV is leaving. Does my plan move to direct tv stream? Or do I have to get a new plan? If I change plans will it affect my device?

Questions

 • Account Features

11

1

0

Accepted Solution

Official Solution

Entered Wrong Service Address

I created a new account today and entered the service address incorrectly. How do I fix this?

Questions

 • Phones, Tablets & Devices

4

1

0

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Official Solution

I am bringing my own phone and number

I am coming from Cricket. Can AT&T unlock my phone because Cricket will not. They don't unlock any phones.

Questions

 • More AT&T PREPAID Discussions

8

1

0

Accepted Solution

Official Solution

How can I unlock my phone

I hope they can fixed it

Questions

 • Phones, Tablets & Devices

5

1

0

Accepted Solution

Official Solution

My 2nd bill.

I'm a fairly new user with AT&T. I just got my 2nd bill and it says: Switcher promo 2 of 25: $10.00 one time credit. So does that mean next month it will say 3 of 25? What happens after the 25?

Questions

 • Wireless Billing

15

1

0

Accepted Solution

Trying to find a super simple phone to work with at&t

My new Kyocera Dura XE Epic phone no longer works. Will AGM M6 4G work with my AT&T plan?

Questions

 • Other Phones & Devices

13

1

0

Accepted Solution

see data, text, and talk logs

Why can I only see one of the three wireless lines numbers of text and minutes when I select "see data, text, and talk logs"?

Questions

 • Apple

26

3

0

Accepted Solution

Official Solution

I want to temporarily suspend a phone

I have several phones and want to temporarily suspended of them

Questions

 • Samsung

7

1

0

Accepted Solution

Audio problem on cell call.

When i am in mexico, i call an att phone in arizona, and she can hear me, but i can not hear her. When i am in arizona, the connection is fine, we both can hear each other.  She has an att cingular 4g flip, and i have an att sonim xp3800.  I only called (many times, same outcome) from the

Questions

 • Android

11

1

0

Accepted Solution

Official Solution

can use my phone as normal or I have to pay or upgrade my plan

I’m in mexico it’s any chance I can use my phone as normal or I have to pay or upgrade my plan

Questions

 • Wireless Account

85

3

0

Accepted Solution

Walmut.attlocal.net

Please tell me what walnut.attlocal.net would be? It shows up in my device list

Questions

 • AT&T Internet Email & Security

12

1

0

Accepted Solution

Charges for canceled devise

My wi-fi bill was payed and canceled..can u fix bill

Questions

 • AT&T Internet Account

13

1

0

Accepted Solution

Is my phone system trashed?

Just yesterday, my ATT 29385 3 phone Speakerphone started displaying the message "no line" on all three handsets. Am I in the market for new phones?

Questions

 • AT&T Phone Equipment

28

6

0

Accepted Solution

Prepaid Plan Unlock

i bought 5-6 months ago a Prepaid Plan with a phone bc i was on vaccation on USA, now im back to Chile and i want to use my Chilean Sim card on my phone so... i tried a lot of things and i cannot enter my account bc sends me a code for the american number and i cannot access to that messages here in

Questions

 • More AT&T PREPAID Discussions

19

2

0

Accepted Solution

Mf279 problem

So recently our mf279 router has stopped working. The power light, battery light and signal strength lights all turn on, but the wifi light has stopped working and I suspect that is our issue i have tried resetting the router and reseating the sims card and have done a factory reset but none of this

Questions

 • AT&T Internet Equipment

13

1

0

Accepted Solution

AT&T Thanks not working

I have been trying to sign into the weekly offers and promotions and keep getting this mess. “Looks like this access ID isn't eligible for AT&T THANKS.” I am a wireless customer in good standing and should be able to get the benefits. Any suggestions?  Thanks 

Questions

 • Account Features

120

6

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