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I need to get cancelled my contract

Dear AT&T,On September, 20 2021 I went to AT&T Store in Los Angeles, CA to get my phone-number. I told the guy, I’m a tourist in US and gonna use it only for two months.He gave me the number +1 (949) 345-5529. On November,15 I went to AT&T Store in Seattle, WA to stop my contract, becaus

Questions

 • Account & Usage

27

7

0

Accepted Solution

Changing bands on router

I'm looking to get a video doorbell. However, the cheaper ones say they use a 2.4ghz band and my internet at home is 5ghz.  That's how it was set up by the AT&T technician.  Can I change it 2.4ghz for the doorbell, is that an option?  If so, how?  Does the router (its the

Questions

 • AT&T Internet Equipment

10

1

0

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I need help with my bill

I recently had fraudulent activity with my business bank account which cause my AT&T bill to be returned because there was not enough funds in my account. I desperately need phone service not only to run my business. But also I need to be able to communicate with my bank regarding the fraudulen

Questions

 • Wireless Billing

14

1

0

Accepted Solution

Upgrade Fee Waiver criteria

What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?

Questions

 • Wireless Billing

27

3

0

Accepted Solution

Promotion void if thirdy party unlocks iphone?

Bought an iphone 13 pro max with trade-in offer $1000. Travelling out of US for a month. I can either take att international pass for $100 a month or get my phone factory unlocked for $50 from third party. (the third party is NOT a scammer). Would my offer be void if I factory unlock my device f

Questions

 • Phone & Device Upgrades

21

2

0

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Requesting Fiber Internet at home address

I live in Hayward, CA, AT&T claims 99% of my city has fiber... unfortunately my household is the unlucky 1% that doesn't have it. Hence I'd like to request neighborhood to get connected/access. Yes, I already checked the availability map. No, I don't want the 50 Mbps that's only avail.

Questions

 • AT&T Fiber Ordering

27

3

0

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NBA Team Pass

How can I order NBA Team Pass?

Questions

 • Watching U-verse TV

12

1

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Use ASUS Zen Wifi Router with ATT gateway

bought a ASUS Zen Wifi router to work with the ATT Gateway. I am a novice, so I need some guidance on how to connect the router to the gateway and how to use the ASUS router for wifi.  I am not a techy so if you can help, make it as simple as possible. Thanks

Questions

 • AT&T Fiber Equipment

40

10

0

Accepted Solution

Received equiptment

Hello, About 3 weeks ago I had the fiber service installed. Last week I requested a few of the  extenders as wifi signal was weak in some spots.  Well the came in, but they also sent me a new Gateway, fiber, ethernet cable, etc.  Almost like a self install kit or something. 

Questions

 • AT&T Fiber Equipment

28

2

0

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What is difference between WiFi Extender and Mesh WiFi?

I have WiFi dead spots in my house. Should I get an extender or the mesh WiFi ? I’m trying to understand the difference. on att accessory site they have Netgear RBK12 and RBK50 products. 

Questions

 • AT&T Internet Equipment

21

2

0

Accepted Solution

Why are all my posts being deleted!!

Why are all my posts being deleted?

Questions

 • Device Features

19

5

0

Accepted Solution

Installment Plan for Free Device

Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?

Questions

 • Wireless Billing

13

1

0

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why am i getting error code IA3 when trying to restore a mobile security plus subscription to my device?

I’m trying to get AT&T’s Mobile Security/Call Protect add-on off my phone, but it says it can’t be removed. I would prefer to simply get both apps from the Apple App store and pay for Plus on the Mobile Security, which will automatically enable Plus on Call Protect as well.AT&T trying to t

Questions

 • Account Features

7

1

0

Accepted Solution

How to enable VoLTE on a Moto Z2 Play phone

How do you enable VoLTE on a Moto Z2 Play phone? The device hardware itself supports it if I understand the documentation correctly. So is there a special software or configuration setting to make VoLTE work on the AT&T network?

Questions

 • Android

25

6

0

Accepted Solution

Unwanted calls all day long every day, my poor elderly mother who barley speaks English has to deal with it, I'm at work! I've done it all.

I've tried AT&T's remedies all of it. I've been with AT&T since the 80's PAC BELL Days. By far this is the end of the road for unwanted calls. I've never seen a mad house of (Edited per community guidelines). They will go to nothing they don't care to be rude. They don't understand the word NO, I'm

Questions

 • AT&T Phone Features

21

2

Accepted Solution

5G Service, Nokia XR20

I recently purchased a Nokia XR20, independent of AT&T. The phone is great.  No issues.  It is 5G capable but I am not sure if it is connecting to the 5G service in my local area.  I turned on the 5G preference in the options.  (I checked the map and I there is 5G in my area

Questions

 • Other Phones & Devices

37

5

0

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Technician Damaged wall

The technician that is in charge of internet installation has damaged a wall trying to move a closet that was nailed to the wall. I tried to contact to customer care (chat and phone) but no way to reach a person I charge of those issues. I do not know how to proceed.

Questions

 • AT&T Fiber Installation

30

3

0

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Need to be able to accept collect calls

What do I need to do to be able to

Questions

 • Wireless Billing

8

1

0

Accepted Solution

Closed

S21 Ultra Hacked Remotely by Unknown eSIM during AT&T OTA Update to One UI 4.0/Android 12

During the time AT&T was sending my phone the OTA update, I noticed something malicious. As soon as Device Care started this update, I noticed a new, unrecognized eSIM appear in the 2nd empty SIM slot of my Galaxy S21 Ultra!! This was DURING the update. The update did not apply properly. My phon

Questions

 • Data & Messaging Features, Internet Tethering

32

5

0

Accepted Solution

So I bought a phone on eBay...

I bought a phone on eBay over a year ago. Apparently I wasn’t paying attention to the details at the time because it was listed as an att phone and we are Verizon customers. However with this particular phone we had wanted to try cricket to see if their service was any better at our house... it wasn

Questions

 • Apple

19

2

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