Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (42.5K)

Most Recent

Accepted Solution

Official Solution

May I change the WI FI frequenzy on one device on my network

I need change frequenzy wi fi on I pad from 5 ghz to 2.4 ghz

Questions

 • AT&T Fiber Account

106

1

0

Accepted Solution

Official Solution

How to make bridge pay online

I need make a bridge pay payment

Questions

 • Wireless Billing

79

1

0

Accepted Solution

Government assistance discount

I heard I could get the discount if I’m also on state government assisted Heath plans like Medicaid. Is this true?

Questions

 • AT&T Internet Plans

29

1

0

Accepted Solution

Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

 • Apple

26

4

0

Accepted Solution

Linked Account- Shared Apple ID?

For some reason when my mom gets texts she gets the contacts names of how I name people and her contacts are on my phone and mine on hers. For example, for my dad's contact it's 'Dad' and for her it's usually my Dad's name. Yet when she gets texts it says Dad instead of his name. So basically the ma

Questions

 • Apple

12

1

0

Accepted Solution

Official Solution

Using my at&t prepaid sim card with a Sprint boost mobile model: CPLD-CPLD?

Need help on using my at&t sim card in a Sprint coolpad

Questions

 • Other Phones & Devices

17

1

0

Accepted Solution

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password. My login is correct as work on Website.

Questions

 • Troubleshoot

43

6

0

Accepted Solution

How does eSIM work

This past week, I received the android 12 update on the Galaxy s21 Ultra.  It now has eSIM.   Does this mean I can dump the SIMs card?  If so, what is the procedure?    If I switch to eSIM, will I be able to use the SIMs card in another phone and do a number sync?&n

Questions

 • Device Features

45

4

0

Accepted Solution

How do I FIle a Complaint For a AT&T Authorized Dealer and AT&T Customer service

Someone in Costco asked me what Internet that I am using. And then began selling the service of AT&T. He asked for my information to check if my community was covered by AT&T service. After a moment then I realized that he was placing an order for me. So I say no, I don't want to change the

Questions

 • AT&T Internet Account

32

2

0

Accepted Solution

Received message

I received msg stating AT&T wants me to test their products

Questions

 • Phone & Device Upgrades

18

3

0

Accepted Solution

Error Codes

When I try to log into my e-mail account (I have Outlook Windows 10 Home version) using my sbcglobal.net e-mail address (AT&T via Yahoo) I get 2 error codes: OX800CCOE (Outlook can't synchronize subscribed folders) and error OX800CC92 (e-mail server rejected your log-in). I have tried all of the

Questions

 • AT&T Internet Email & Security

17

2

0

Accepted Solution

Official Solution

Does AT&T offer any kind of Covid 19 bill assistance

Recently lost job and am fighting with employer to recieve unemployment benefits. Our local power company offers 1 time bill assistance up to $500 due to Covid. Was wondering if AT&T may do the same or similiar?

Questions

 • Wireless Billing

38

2

0

Accepted Solution

Official Solution

Applying prepaid card to phone

I'm attempting to apply a $50 prepaid card to my prepaid phone. Ido not have an account# or phone # yet assigned. Where do I get one?

Questions

 • Account & Usage

29

1

0

Accepted Solution

Official Solution

Where is the security key

Need router security key to set up new laptop

Questions

 • AT&T Internet Email & Security

53

3

0

Accepted Solution

Need help and I don't own a phone

I am trying to resurrect a long dormant landline phone number that I own with AT&T, and convert it over to a cell phone. Eventually I would rather go to another carrier with that number, how can I pull this number into being active and then port it over? Can i do those two actions as one move?I

Questions

 • AT&T Phone Account

29

1

0

Accepted Solution

My company mishandles at&t customer hard drives, is that illegal?

My workplace gets computers and laptops from either at&t or someone through at&t, we shred all the hard drives when the auditor comes around but otherwise the ssd's are taken to the managers office instead of the shred box or the room where they'd be wiped. Is this illegal?

Questions

 • Other Phones & Devices

37

12

0

Accepted Solution

4G LTE Mobile Broadband Disconnected

I am helping a friend debug why his 4G LTE mobile broadband is disconnected. He received this message. It is oddly dated 10/2019. Some forum posts speculate that this is a SIM issue but this is non-conclusive.

Questions

 • Other Phones & Devices

48

6

0

Accepted Solution

Redirected outgoing call, asked for account pin

I tried to make a call and got redirected to some customer service thing which told me my phone would stop working when they shut down 3G and that they were sending me a new S9. She asked for some basic information and then my account PIN, which I don't know off hand, so she sent me a temp PIN which

Questions

 • Phones, Tablets & Devices

42

7

0

Accepted Solution

Official Solution

Port forwarding not working all of a sudden?

I'm using the AT&T BGW320 ONT and running a Plex server. I have configured the 320 to forward ports 32400 (Plex) and 5000 (Ombi) to my server and it's been working perfectly for weeks and weeks. But, the past few days, something is broken. People are having problems making a reliable connection

Questions

 • AT&T Fiber Equipment

56

10

0

Accepted Solution

Official Solution

AT&T not giving transfer pin “sorry, cannot process…”

I am trying to port my number out from AT&T but I am unable to get the transfer pin number from either *PORT or my profile online or on the myAT&T app. I keep getting error messages with no further explanation. This extended to the point of having a threeway call with a Verizon AND AT&T

Questions

 • Wireless Account

55

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.