Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (43K)

Most Recent

Accepted Solution

Official Solution

Next activation policy Id : 23

Hello, my iphone 6 is locked to AT&T US and says next activation policy id is 23. I want to unlock it to be used internationally, what can I do? Thanks

Questions

 • Apple

30

1

0

Accepted Solution

Official Solution

Free ATT Email Accounts Suddenly Disabled?

My mother no longer needed AT&T service but kept her email address as AT&T offered that for free. The email account stopped working today.  She called support and was told that a memo was sent today that AT&T would no longer support free email accounts.  Support said that the

Questions

 • AT&T Internet Email & Security

48

6

0

Accepted Solution

Official Solution

I need more time on bill payment

I need more time on bill payment

Questions

 • Wireless Billing

18

1

0

Accepted Solution

Official Solution

Child Safety Medical Data Plan

My 4 year old daughter was diagnosed with Type 1 Diabetes. The technology to manage the disease is amazing, including a continuous glucose monitor (CGM).  Her CGM is connected to an app on a smart phone.  That app feeds information to her caregivers via a caregiver app.  This provide

Questions

 • Data & Messaging Features, Internet Tethering

24

5

Accepted Solution

Official Solution

Denied phone unlock for 60 days

I am in a situation where I need my phone unlocked and I am being denied by AT&T even though I have paid it off.

Questions

 • Apple

35

6

0

Accepted Solution

Official Solution

Unlock request denied

I'm a current ATT customer with 5 lines, none of which are using my old iPhone 6S that I am trying to unlock to sell. I submitted an unlock request and it was denied:  "We can't unlock this device because it's currently active on another AT&T customer's account."  Only people that hav

Questions

 • Apple

29

4

0

Accepted Solution

Official Solution

Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

 • Account Features

46

10

Accepted Solution

Official Solution

iPhone 7 trade in for iPhone 13

Hi my dad used to have T-Mobile for my phone but I just switched to AT&T and started my own unlimited plan, I believe I started it on dec 28th and right now it’s Jan, 3rd. I have an iPhone 7 and I want to do some type of trade in credits for the iPhone 13. I also have an old IPhone SE, so I was

Questions

 • Phone & Device Upgrades

41

5

0

Accepted Solution

Official Solution

How can you tell if WiFi 6 is enabled on the BGW320?

Hi I have the BGW320, how can I tell if WiFi 6 is enabled on the device?

Questions

 • AT&T Fiber Equipment

42

2

0

Accepted Solution

Official Solution

Need record of calls made from landline please

Hello, I hope someone can help me. I have tried many different avenues and have been unsuccessful. I need the actual phone numbers called from my landline. I can see the statements but there are no numbers there. Thank you

Questions

 • AT&T Phone Account

107

10

0

Accepted Solution

Official Solution

Smart TV connects to WIFI network but not internet

We recently moved to a new house and have ATT fiber internet. We have had no trouble connecting any devices to the internet except our one older Samsung Smart TV, that previously had no issues.  It will connect to the wireless network, but will not connect to the internet, and the TV gives a m

Questions

 • AT&T Fiber Account

57

10

Accepted Solution

ATT Prepaid Activation Issues

I recently purchased two prepaid $30 dollar plans and two prepaid phones as Christmas presents for my children. The phones worked well for about two days and then they stopped being able to make calls or texts. When I try to make a call I get told by the automated voice that My "service activation f

Questions

 • Wireless Account

28

3

0

Accepted Solution

Official Solution

Removing existing equipment

I purchased a house and the previous owners had ATT digital installed. I do not have ATT service anymore. What can I do to get ATT to remove the old equipment and uninstall the wires in my house?

Questions

 • Other

90

1

0

Accepted Solution

Official Solution

Any tips, tricks, or good advice for lowering the cost of the fold 3?

I am really wanting a Galaxy Fold 3 & will be upgrading from an S20 5G.  I would like to get the price as low as possible so if you have any suggestions I would really appreciate you sharing.

Questions

 • Samsung

24

3

0

Accepted Solution

Official Solution

Please assist with an english speaking customer executive

I am a disabled veteran with a hearing loss. Is there any way I can talk to someone who speaks clear English that I can understand? Thanks

Questions

 • Wireless Account

32

2

0

Accepted Solution

Official Solution

Question about unlock device

I created a request to unlock a phone I bought to use with a Mexican sim but I have not received the code yet, can I cancel the request? I want to return the phone so they can exchange it for another one.

Questions

 • Samsung

28

5

0

Accepted Solution

Official Solution

Incoming calls go straight to Voice mail

Incoming calls go straight to Voice mail, except husband's calls, which ring my phone.  I have a Galaxy Note 10 Plus, was out of the country for 3 months with my phone mostly on airplane mode. Have now returned. Even AT&T callbacks go to VM.  Any suggestions? 

Questions

 • Samsung

38

3

0

Accepted Solution

Official Solution

DLC Battery Blinking green

I replaced my DLC 100 battery a couple of days ago and the indicator has been flashing green since.  Dashboard does not indicate any problems but in the past the battery indicator stayed solid green.

Questions

 • Troubleshoot

41

6

0

Accepted Solution

Official Solution

Fiber Hardware Possibilities

I've not yet made the switch to AT&T fiber but am considering it in the near future. Because of my existing home network infrastructure, I'd prefer to have a single RJ45 connection point and route internally on my own equipment or at the least, have an AT&T supplied router with, at a minimu

Questions

 • AT&T Fiber Equipment

73

2

0

Accepted Solution

Official Solution

Where to see usage?

I need tto know exactly what apps were being used on each line to figure out what's being used the most.

Questions

 • Data & Messaging Features, Internet Tethering

23

6

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.