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AT&T International Day Pass with eSim

I have a new iPad Pro 5th Generation with an eSim card. On a recent trip to the UK I signed up for AT&T International Day Pass but was unable to get a signal.  On calling AT&T for help the agent said Day Pass doesn't work with an eSim.  This doesn't seem right.  Does anyone k

Questions

 • Wireless Account

19

5

0

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Official Solution

Removing wires and ATT (BELL) phone box outside home

Hello, I don't currently use a landline and would like the old bell box and wires removed from outside my home. Thank you,Vanessa

Questions

 • AT&T Phone Equipment

44

2

0

Accepted Solution

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Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

Questions

 • Wireless Account

16

4

0

Accepted Solution

Information about SIM cards used at ATT

Looking for some information about SIM cards used at ATT. I was informed that the first four numbers on a SIM card, could tell you who the service provider was. Is this accurate?I have a family member looking to purchase a new phone. She was told that if she found a unlocked carrier device that was

Questions

 • Tones, Games, Videos, More...

19

3

0

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mesh wifi using wired connection

I have ATT WiF modem BGW210-700, and AirTies 4920 (airi 4920).I configured a mesh wifi, but connection speed is much slower then through BGW210. Is there any way to configure a mesh network using wired connection between units, so that I could get higher wifi speed through AirTies 4920? Please adv

Questions

 • AT&T Fiber Installation

38

4

0

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Unsure which cable to connect to BGW210

A few years ago, AT&T installed fiber to my house. Then I switched to cable.  Now I want to switch back to AT&T.  The new AT&T installation kit I've just received has the BGW210. The house is wired with CAT5E from all the rooms to a central location. The AT&T box inside

Questions

 • AT&T Fiber Equipment

50

4

0

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US AT&T Account to be paid with Canadian credit card

I need to get a US mobile account for my daughter while she is there and want to have it autobilled to my Canadian credit card .... is this possible I also have paypal - is it possible to use that - it uses my Canaian bank/credit accounts

Questions

 • Wireless Account

18

3

0

Accepted Solution

New iPhone 13 never connected to cellular data—PDP authentication failure, among other issues

iPhone 13 Running 15.2.1 I recently upgraded from iPhone XS to iPhone 13. My phone works fine on WiFi and also can make phone calls and texts. My phone shows I’m connected to 4G at full service, however, I can’t access cellular data nor access my voicemail. Both issues have persisted since I set

Questions

 • Data & Messaging Features, Internet Tethering

162

31

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Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

 • Phones, Tablets & Devices

18

4

0

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Scam call?

Is the following a scam? Receiving phone calls stating: “Hi there. I am calling you from AT&T DIRECTV to let you know that your existing account is qualified for 50% off in order to avail the discount, kindly call us back at (different numbers) from eight am till nine pm. PST. Thank you and have

Questions

 • WatchTV Account & Billing

59

2

0

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ZTE Blade 10 VOLTE

Hello, I have a ZTE Blade 10 that is not on the list for compatibility with the 5g upgrade in February. I am currently connected via VOLTE, so I am guessing the incompatibility is due to something else or maybe the phone doesn't support the required volte band with the 5g upgrade.  Wanted to

Questions

 • Phones, Tablets & Devices

16

1

0

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Suspension of one line temp

Can I suspend my daughters phone which I pay for & reactivate it shorty afterwards?

Questions

 • Account Features

12

1

0

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Switch from postpaid to prepaid

I am trying to transfer my phone number from postpaid account to prepaid. This phone number was under company account but once I left the comapny number was transferred to my personal account. I spoke to many representatives in both prepaid/pospaid departments and nobody could help. Postpaid custom

Questions

 • More AT&T PREPAID Discussions

19

2

0

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Honeywell Thermostat Not Working Since Fiber Internet Installed

My Honeywell smart thermostat was working fine the morning of the install of our new fiber internet service. That evening we updated the wifi network on the unit to connect to the new ISP. Now whenever the temp reaches the set temp for the heater to turn on the AC turns on instead, which isn't much

Questions

 • AT&T Fiber Installation

29

7

0

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1st Gen apple pen pairing with iPad pro 12.9

They sold me an iPad pro 12.9 and a 1st Gen pencil but I can't seem to pair them. Are they able to pair?

Questions

 • Apple

40

1

0

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Late fees...?

My bill is due on January 14th. I don't think I can make a payment this week but when I get paid next Tuesday, January 18th at 6:30PM central time I can pay the full bill. I was wondering how much the late fees would be and if my service would be suspended until then, because I don't have WiFi or a

Questions

 • Wireless Billing

141

2

0

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AT&T prepaid plans to use overseas

I bought an AT&T prepaid plan package when I was in USA. I am currently out of USA and I need the number to be activated to use for some of my business purpose. I am finding difficulties in using the same number in Sri Lanka and its not working. Please provide me a suggestion

Questions

 • Plans & Features

77

2

0

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Intercom on TL90076 handset won't work

I have an AT&T TL96547 cordless phone base with TL90076 handsets. One of the handsets is malfunctioning -- it cannot connect to make or receive intercom connections. The seven other handsets all work fine. What can I do to perhaps reset this one handset and see if it can work -- or are there any

Questions

 • AT&T Phone Equipment

24

3

0

Accepted Solution

I cannot transfer from a postpaid to a prepaid plan in Nevada

I tried to convert from a postpaid to a prepaid plan. I called the 611 and they told me they cannot do it via phone and asked me to go to a AT&T coporate store. But all the AT&T stores in Nevada say they stop providing any services for prepaid account. So if I want to keep my previous number

Questions

 • More AT&T PREPAID Discussions

14

4

0

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Upgrading 3g phone with a gifted iphone SE

I'm on a prepaid plan and currently using a 3g phone from ATT. I was given an iphone SE that my DIL upgraded from that's also an ATT phone. I want to use the iphone to replace the 3g phone but don't know how to go about it. The iphone's sim card is much smaller and the phone is locked via ATT. All m

Questions

 • Phones, Tablets & Devices

176

8

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