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How to remove a line from an AT&T family plan and add it to its own individual plan?

I am on a family plan with AT&T but am not the account owner. I want to get off my family plan and get an individual plan (also with AT&T). How can I do that? I want to keep my number, and I don't want to dissolve the entire family plan - just take myself off. Thanks!

Questions

 • Wireless Account

23

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0

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taking my landline phone number with me to my new residence

I will be moving soon. I have a landline with Frontier where I live now. Where I'm moving to landlines are only offered by AT&T. I still want to have a landline, and I want to keep my current phone number. Can do?

Questions

 • Landline Phone Features

26

1

0

Accepted Solution

I was informed I'd get August month free due to the flood disaster in eastern KY

Due to the flooding in Eastern KY I was told that I were 2 get a month free of phone service due to the fact that I was affected to the disaster

Questions

 • More AT&T PREPAID Discussions

31

2

0

Accepted Solution

missing text messages

I need to receive messages from a 5 digit sender, such as 35433, but messages are not coming through. Is there a setup I need to complete, or something else?

Questions

 • Data & Messaging Features, Internet Tethering

32

3

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eSim and Charge

I am current have iPhone 12 with AT&T prepaid plan. I have the following questions: 1. Can I port my home phone number to AT&T prepaid using eSIM?  Basically, I will have one iPhone with 2 numbers. 2. If the answer in question is Yes, I will be charged whatever number I make/answer a

Questions

 • More AT&T PREPAID Discussions

163

1

0

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Using my att hotspot in Europe

Im traveling to europe in a month and wondering if i will be able to utilize my phones hotspot to connect my laptop. I work remote and need a connection to remote into my workstation in the states. The data being transferred is just input aside from the screen being streamed to my laptop. 20mb/s dow

Questions

 • Data & Messaging Features, Internet Tethering

72

1

0

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misplaced iphone

so i was wondering if there was any way att could help me find my phone its not lost or stolen just misplaced and its offline if there was some way att could tell me the last location it has then ill know where to look i cant afford another phone i just got that one and i know its not lost just dont

Questions

 • Apple

138

1

0

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Got a 5G phone but not getting 5G

Hello AT&T,      My folks put me on a family.  I  got a Samsung S22  which is a 5G Phone. I have no access to account. Keeps saying it is 4G LTE.  I can't understand the coverage map to see if it is in my area 5G. But I don't know what plan I have.  I fe

Questions

 • Network Coverage

124

3

0

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Puk code for straight talk

I need the puk code to unlock a samsung sgh 1257 The sim card in it is from straightalk and has my service on it already

Questions

 • Samsung

44

2

0

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Where can I get AT&T device repairs at an AT&T store?

Is it a genuine repair? Can I take my device to an AppleStore after repair? I believe AT&T employees are doing the repairs, but are they authorized technicians? I'd like to have my device repaired at the AT&T store, but I'm not sure if it's a genuine part or if the technician is the right pe

Questions

 • Apple

25

2

0

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Official Solution

AT&T Yahoo Email Sub Account mailbox unable to Synch

Suddenly, my AT&T Yahoo email sub account mailbox is unable to synch, while the main email account is working properly. I received the message "This mailbox is not synching with Yahoo and needs permission to resume.  This can happen because a security setting or password has changed." 

Questions

 • AT&T Mail Login & Security

23

1

0

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Official Solution

I'm being hired by at&t. I was told that I would have access to the discount for AT&T employees

My phone is with straight talk. It is a Samsung galaxy s9 AT&T phone. Since February I have not been able to get a call or make a call. I need to get back to AT&T soon. My start date is September 3 2022. Can I have the phone number ported to AT&T now?

Questions

 • Wireless Account

40

3

0

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Do I have to buy a new plan or keep my current one?

My phone is having problems so I’m going to buy another one and I was wondering whether or not I could keep my current plan for the new phone or buy another one

Questions

 • Wireless Account

22

1

0

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So...how exactly do I get my SIM card activated?

I left AT&T recently because they refuse to support my phone, but unfortunately no other provider gets service where I live so I finally broke down and bought a new phone and I have been trying to re-activate my AT&T service.  I went through the steps of selecting my plan and verifying that my new p

Questions

 • Wireless Account

27

1

0

Accepted Solution

AT&T sent me a Visa Debit reward card with ZERO balance -- I will be calling to cancel tomorrow morning because of this scam

I ordered AT&T Fiber with the promise of a $150 reward card. I received the card and called to activate it. After doing so, it said I had "zero balance." The card doesn't even register with the online rewards center (rewardcenter.att.com/reward). I have liked the service so far, but will have

Questions

 • AT&T Fiber Account

43

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If I cancel my landline phone service, will I still have internet access?

If I cancel my landline phone service, will I still have internet access?

Questions

 • Landline Phone Plans

76

19

0

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Official Solution

Cancellation of wireless account

I moved apartments and I wanted to transfer landline and internet. The Internet was transferred ok but not upgraded, which is fine for now. But when trying to transfer the landline number to a wireless account with AT&T it did not work.  So I canceled the wireless and number.  I have

Questions

 • Wireless Account

35

3

0

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Official Solution

I don't want to change my password every week

I have to change my At&T password several times a month. I get a message that my password is not recognized, or that I have tried logging in with it too many times.

Questions

 • AT&T Mail Login & Security

27

1

0

Accepted Solution

Official Solution

gateway replacement

Before I put the new router (gateway) in I want to know how much trouble I will have with my internet. Can I just change the router id and pw to my current settings be done with it

Questions

 • AT&T Internet Installation

161

1

0

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Official Solution

Block text message spam with Active Armor?

I occasionally get text message spams. Does Active Armor also block text message spams in addition to phone call spams? If so, how do I add/report a text message as spam and block the phone number without having to add the phone number manually in Active Armor? If I go into the call log to report th

Questions

 • Account Features

67

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