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Suspicious call and email about remote support

I got a call from 866-681-1201 this morning claiming to be following up about an issue I’ve had setting up my wifi. She had my information such as phone number and email which made it more believable. However, I have a technician scheduled to come tomorrow and she was saying they may be able to reso

Questions

 • AT&T Fiber Installation

94

3

0

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DHCP - "reset list" to solve connection issues?

After 3 years of no issues with my ATT router, the last week or so I'm having trouble with some devices, usually phones or laptops, not connecting to the internet; I get a "connected but no Internet" message. Despite that, my smart devices like Amazon Echo, Firestick, etc., continue to work fine. &

Questions

 • AT&T Internet Equipment

41

5

0

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Property Damage from fiber install

Recent fiber installation at my house left my yard destroyed and a drain pipe crushed. I called 1-800-924-9420 (buried wire) and was advised that since I am not a customer, it would be 30-60 days for a contact back and no confirmation or email provided. I then called 1-855-365-4976 and was given a f

Questions

 • AT&T Fiber Installation

362

3

0

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At&t prepaid turbo hotspot 2 activation

Hello I recently purchased a AT&t prepaid turbo hotspot 2 at a local Walmart, however I'm having a hard time activating it I also purchase an AT&t prepaid $55 no annual contract card that has a PIN number the lady told me that they go together however I'm starting to think she gave me the wr

Questions

 • More AT&T PREPAID Discussions

23

1

0

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Family plans

Can I use family plan alone

Questions

 • Wireless Account

20

1

0

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Teacher Discount

How can I find out if the teacher discount has been activated on my account? I applied in store, completed the steps from the verification email, but haven't received any confirmation. In store, I was told what the per line price would be, but I don't see that price reflected on my statement. Note t

Questions

 • Wireless Billing

26

2

0

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Sbcglobal email account login help.

I need help signing into my sbcglobal account from a computer. I want to gain access and start moving everything to a new account. I have access on my mobile. All logins take me to AT&T.

Questions

 • AT&T Mail Login & Security

78

8

0

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Call usa from Cancun

Does my UNLIMTED EXTRA (SM) plan include Calling usa from Cancun ? 

Questions

 • Account Features

21

1

0

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Can I transfer a phone number on installments to another att account? TOBR inquiry.

Hello, I found this on the att website, and I don't know what exactly that means: "You must pay off any accessory installment plans associated with wireless lines you want to transfer." In my account, I have 3 lines, 1 phone number with installments and the other is a watch (with installm

Questions

 • Wireless Account

28

3

0

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Locked Out Of @sbcglobal.net Email Account

I am locked out of my @sbcglobal.net email account. I never changed the password but it is saying it is incorrect. I do not know the answers to the security questions so I am completely locked out.

Questions

 • AT&T Mail Login & Security

47

3

0

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Upgraded internet speed from 300 to 500, should gateway and/or router hardware be upgraded?

I just upgraded speed from 300 to 500, should gateway and/or router be upgraded? gateway model# 5268AC FXN WAP model# VEN501-at

Questions

 • AT&T Fiber Equipment

266

2

0

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Signing back into sbcglobal.net email

It will be a week tomorrow that we have been unable to get in. It says we have tried too many times. When I try to reset the password it want to send a code to my email to use but i can't get into email so that won't work. What do I do?

Questions

 • AT&T Mail Login & Security

37

3

0

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I need my hotspot

Could you please open my hotspot

Questions

 • Apple

58

2

0

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I need to reset my password

I am locked out of email. I need to reset my password

Questions

 • AT&T Mail Login & Security

34

1

0

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SIM card got damaged, need it replaced with same number. Can I do this from outside of the US?

I’ve been living outside of the US for a few years, and my current situation makes it so that I may not be able to go back for some time. About a year ago, my ATT SIM card got scratched, and my phone recognizes the number, but it’s damaged to the point where I can’t use it to connect to any network.

Questions

 • Account Features

46

1

0

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Wireless number disconnected from userID

Dear community, I would like to reload my prepaid card and tried to log in with my 10 digits. I could not access my accounts. I looked in my email and saw that on 28th of July I got an email that my wireless number is no longer associated with my userID. I tried to call me and got the message t

Questions

 • Account & Usage

67

7

0

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Switch from Landline to VOIP

Trying to find out some information on what is involved with switching our old landline phone to VOIP?

Questions

 • AT&T Phone Installation

134

1

0

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Spare battery for Cingular Flex

I'd like to buy a spare battery for my Cingular Flex 4G but have been unable to locate one online. By any chance does the Flip IV use the same battery as those are plentiful online?   Thanks for any pointers anyone can provide.

Questions

 • Other Phones & Devices

43

5

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Email locked

I moved to an area without at&t service about 2 years ago. All was good until my email became locked. No matter what I do it won't unlock or let me change my password. I can't find any support since I'm no longer a customer. Any assistance would be appreciated.

Questions

 • AT&T Mail Login & Security

24

3

0

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cable equipment abandoned

There is an empty steel cable spool that has been left abandoned by AT&T at the end of our street for months. It is an eyesore and needs to be removed. Essentially, a project was done and the crew left their "trash" - this spool - behind. We have tried to contact AT&T and everyone just wants

Questions

 • Community lounge

25

2

0

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