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How do you file a complaint against AT&T billing practices?

I called AT&T in 9/2021 to cancel my services & have my number ported to a different carrier. The rep assisted me through the process. I take responsibility for not noticing sooner but I just realized today 1/16/2022 that I was still being charged $70+ a month starting in October. I called c

Questions

 • Wireless Billing

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Green Screen iPhone 12

My daughter’s iPhone 12 suddenly stopped working. The screen turned greenish - she could still see a little bit of the Home Screen through the light green tint…then it went back to normal for a little bit and then back to green…then eventually it went to a black screen and would not power off. The p

Questions

 • Apple

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Transfer Upgrade Eligibility but I still have installments left

I have an iPhone 12 Pro and still have installments left on my plan. My husband has an iPhone XS and is upgrade eligible. I want the iPhone 13 Pro, so I upgraded my husbands line and got the iPhone 13 Pro. He is okay with switching phones so that I can use the iPhone 13 Pro and he will use the iPho

Questions

 • Apple

10

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Phone re-authorized at retail store, but still not connecting to network.

I ordered a phone online and received it in the mail. The phone did connect to the network for a short while and then was locked out due to no retail activation.  So, I went to a store location and they "successfully activated" by scanning at the checkout register.  However, I still can n

Questions

 • Account & Usage

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Accepted Solution

Home phone no longer working after installing mesh network

We installed a Netgear Mesh Wifi System today, with ATT Fiber internet and voice in the house. In other parts of these forums, I found instructions on how to put the ATT router on IP Passthrough, etc: https://forums.att.com/conversations/att-fiber-equipment/set-up-netgear-router-with-att-fiber/5e5be

Questions

 • AT&T Phone Features

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Can I add the imo discount to my prepaid AT&T?

I have prepaid att can the imo discount be added to that?

Questions

 • More AT&T PREPAID Discussions

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AT&T Air 4921 Wi-fi extender will no longer pair with BGW 320 Gateway.

From time to time, my son's computer (upstairs) loses wifi connection. The extender is up in his room to and I usually just have to restart it in the smart home app.  Today, when it happened, the extender showed as offline in the app so I could not restart it.    Tried restarting it

Questions

 • AT&T Internet Equipment

14

3

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Connecting Google wifi Device

Hello, I would like to connect my own Google wifi Device instead of AT&T device to save $10 rent per month. Please advice how this can be done.  

Questions

 • AT&T Fiber Equipment

11

1

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Accepted Solution

At&t did not honor contract agreement pr promotion RaechelleKuntryMcfadden is my contract name im getting an attorney

I was presented a package that gave me unlimited high-speed  on all of my devices for a set price on 1 Harmon spark  and 2 broadbands  each running me $25 per month for the data plan plus I pay on each of the devices every month.  6 tablets with unlimited high-speed for $10 each for the data plus i

Questions

 • Other Phones & Devices

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Why does my AutoPay isn't ready?

I have applied for Autopay for 2 months, but my bill is still not automatically paid, I pay an extra $5 per month for this, what is the reason?

Questions

 • AT&T Fiber Account

15

3

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Accepted Solution

Trade-Ins

Hello and thank you for providing this forum. I recently purchased an iPhone 13 Pro for full price--even though I have been an AT&T customer for decades and I am supposedly eligible for an upgrade. No price break! The in-store rep said some people buy a good used phone for $100-$200 just to trad

Questions

 • Wireless Billing

13

2

0

Accepted Solution

Scam or ligit?

Does AT&T send text to their customers phones? I receive these texts that I am suspicious of.  The last one shows sending number is 332-262-8093 and the text reads:  AT&T:  Your bill has been paid.  See receipt here and get a random free item mkbe8.com/eM2tkl4JzX

Questions

 • Data & Messaging Features, Internet Tethering

12

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Prodigy Account being Closed due to version upgrade?

ve received two emails indication that my version needs to be updated. I feel this is phishing.  Am I correct?: Dear User,   Your Mail version is outdated. Failure to Upgrade to the newest AT&T/Yahoo Mail 18.5.2 now will result to a permanent

Questions

 • AT&T Internet Email & Security

18

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Pay One's Bill

One's bank account is no listed. Therefore, one cannot pay online with that feature.

Questions

 • Wireless Billing

11

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Accepted Solution

Fiber Installation in our neighborhood.

How long does it take to install the fiber network once they start digging and laying the cables?

Questions

 • AT&T Fiber Installation

29

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Elderly Discount

Just read that ATT offered someone a 25% elderly (over age 65) discount, Does ATT provide elderly discounts, if so to which services (prepaid, postpaid etc) and how much of a discount

Questions

 • Plans & Features

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Accepted Solution

5G phone service

Seems most of the ATT prepaid plans do not have 5G service. How significant not having 5G service

Questions

 • Plans & Features

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Accepted Solution

Price Matching

Several cell phone companies offer discounted 5G cell phones for persons to switch from ATT to their company. Does ATT offer any price matching for the customer to stay with their company? ATT does not offer a lot of discounted  5G cell phones for their prepaid customers.

Questions

 • Other Phones & Devices

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Autopay

Several of the prepaid plans provide a discount for having autopay. Is there any discount for having autopay for the $40 a month plan. If there was a $10 discount for autopay for the $40 a month plan making it $30 a month then ACP would provide 15 gb data a month rather then 5 gb a month

Questions

 • Wireless Billing

9

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Accepted Solution

Bill

Can I have more time to pay a prepaid bill

Questions

 • More AT&T PREPAID Discussions

9

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