I had ATT FIBER installed today. But, the technician unplugged my cable and put the fiber drop in its place! Now no cable. Removing another company's gear and replacing it with yours,  big no no.

AT&T's Internet Service is amazing, but there is a lack of quality of service in other areas. The technician came at the beginning of January to install the Internet at home and found he was to connect an external wire to the street. He left the wire unburied "temporarily" but 2 months after, th

They have been digging fiber optic in my neighborhood, last week they made a hole across the front of my driveway to my neighbors. They came back and put a thin layer of blacktop over it, but not enough now there is a ditch for water in front of my new driveway and all the way across to my neighbor'

I moved into a new construction home and on the date of my scheduled installation the tech said that the line had been damaged and would need to be repaired. This was on February 17, 2023. He said that it would be repaired within two weeks. I have yet to be contacted about this and I have called the

Sorry I got busy and did not accept the chat... can you resend a chat for utility availability letter for a new development? Thank you

I need to find out how to get an emergency repair on my fiber. The line got cut while fixing a drain outside. My problem is the line was literally 3 inches under the ground and not protected at all. I work from home and need the net to work and I don't have any time off I can take. They're telling m

I need to find out how to get an emergency repair on my fiber. The line got cut while fixing a drain outside. My problem is the line was literally 3 inches under the ground and not protected at all. I work from home and need the net to work and I don't have any time off I can take. They're telling m

We moved last week and wanted to transfer our AT&T internet service to the new house. Tech comes out to install the new gateway and it is not working. A few days later we get a new kit to do a self-install after canceling the old service account and creating a new one. It has been 2 days and eve

Hello! What's the appropriate route to have a fairly new (6 months?) fiber install relocated maybe 5 inches down? Also, does anybody know the cost for the service call? When the install tech came out, he had to put it up about 5 inches higher than my outlets because there was an old gas line

I bought this internet specifically so I can play on a professional level with little to no lag hince why I’m paying 1,500$ a month. So they install everything the equipment the Vyatta v150, I try to bridge the switch so I can use my own gaming router. Did many test I keep getting bad latency issues

I just moved in to an apartment blindfolded. My landlord said the previous tenant had att but when I got there the ont box was gone, only a black cabe with a green tip was sticking out. Now I can’t even schedule an appointment because customer service doesn’t understand that what I’m missing is the

As seen below in the image, Ive had 3 installations cancelled. One isnty listed anymore for some reason.In all 3 cases the installer shows up and says that they have to get the construction team out to my apartment complex because they added the ATT box but never finished routing it to each apartmen

Who do I call? Fiber optic cable was run on the telephones poles behind my house but it droops almost to the ground. It serves my house and my neighbor but from my pole up the line to the next pole, it hangs way down. Who do I call?

​Hi,​ ​Had a service call and the fiber I still not burned. I live in an apartment and it's in the walking path of the residents. Who can i contact to finish. The call has been completed almost 2 months ago. I can be reached at (Edited as per community guidelines) Candice Carpenter or email [emai

We are trying to resurrect the grass in front IN an effort to perk up our community views and home values. We are the corner lot and everyone can see this area. It took some money for the dirt and seed, but it took over 2 weeks of work and watering to get here. We were excited to see the growth and

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

​Back story: I had fiber installed 4-5 years ago and it's never gone down, not once.. until Friday when Comcast cut my line trenching in our neighborhood to lay their own fiber.​​The first picture is how my fiber was originally ran.. which was a single fiber straight into my living room through the

One laptop connects fine, and the other errors and won't open a browser. www.google.com refused to connect. The AT&T one shows ACCESS BLOCKED Access to this website has been blocked on your device due to the time of day or due to the amount of activity. To change this, contact the person who man

I am extremely frustrated and very, very upset. I have an exposed cable inside my backyard for more than 3 months, I have contacted several times some technicians have already come to my residence just to confirm the exposed cable but NEVER to solve the problem.It is truly absurd to have an exposed

Do installers run ground rods for residential internet?