My fiber internet was installed almost 6 weeks ago. The cable is still sitting above ground. The AT&T installer told me it would be buried within 2-3 weeks. Is there a number I can call to get this taken care of?

I received a call from AT&T last week wanting to schedule a time to send one of their techs out to my house to disconnect my DSL Extreme 6.0 mbps service which I've had since April 2006 through Friday, July 28, 2023 when I switched to AT&T's fiber 300mbps service because AT&T told me las

Hello Everyone, Just had my AT&T Fiber1000 installed, and my plan is to run the connection to other locations in my house using a switch. BTW, I'm a complete Newbie when it comes to working with Ethernet cable. I've done simple electrical work around my home with house cable, but that's obvious

My rabbit got hungry and chewed the optic cord down to the wires and the wifi stopped working well. I need help on who to call to replace the cord.

I am moving apartment units within the same complex that offers att fiber. My old unit had the full service box with ONT/power cord plug-in that worked with my BGW210 box. New unit, however, only has the fiber jack port with an ONT port nearby (all pictures below). Can I still unplug from old unit a

Is there a way I can request fiber for my neighborhood? We do not have an HOA but I know everyone in our neighborhood can benefit from fiber.

Ordered fiber, got confirmation my house qualifies for it. My house has no ports or wall connections. Will they send a technician out along with the equipment or do I need to request a tech to come setup my house for fiber?

Hi, I just had an AT&T installer set us up with 1 gigabit fiber service. He ran an extra cable back out and into my basement where I plan to set up an Ethernet switch to route the fiber to other locations in my house. He told me most of the cheaper switches (like the 8-port Tp-Link I bought) ar

I have a Netgear Nighthawk RAX75 router connected to the AT&T (Nokia BGW329-505 fiber modem. I have 4 IP cameras connected via Ethernet cables to the Netgear router.  How should I configure the Nokia modem so that I can access the router from both LAN and WAN?  Additionally, I am runn

We are renting a house and pre-ordered the fiber optic service. When we got to the house the fiber optic cord is disconnected with no plug on the end.  is the plug part a simple part they will have at the AT&T store or is a technician going to have to come out?  

We recently had a new ATT fiber modem installed at our business. We have been provided a static IP block with 5 usable IPs on /29 subnet, a network base IP, router IP, and broadcast IP.  I chose one of the usable IPs for our firewall and configured the WAN port on the firewall.  However,

Been trying to get ATT Fiber since June 3, 2023. Due to the distance from the road they need a 3rd party to lay the extra line first (ATT fiber is already at the street in front of our house).  The issue is they keep saying they are waiting on the 3rd party contractor, but no one can confirm a

So I just signed up for ATT, from Sonic, but the issue is that in my building Sonic rents the line from ATT, and Sonic say they can't switch it off because ATT needs 30 days to turn it off. The ATT tech says I can't do setup myself (ATT sent me a modem) and they will send a tech. Has anyone been

I had fiber installation scheduled on July 1, 2023 and when the technician came he said he couldn’t complete the job because the pipe underground needed to be moved so he could access. Apparently when my new development was built, they adjusted the sidewalk right over the fiber pipe. The technician

We had Fiber installed a couple days ago. I was out of town, my partner was there. He asked the installer to install the cable and the modem in or adjacent to the existing cable outlet. He was watching the installer do his thing inside, outside, inside, outside. Then my partner had to be o

The house to our West and East has fiber available but we do not. There is a fiber box in front of our property with the neighbors address on it.  At&t flags were placed up our driveway and to our house but we are told that there is no fiber available and they will not send anyone out to f

My neighbor recently switched to ATT and the technician ran the line along the top of our fence. They came by 2 days ago to dig in our backyard to bury the line but we weren’t home. I spoke with them through the doorbell camera and told them I have a lock on my gate and they do not have permission t

For you to suspend my account as a force tactic to make me schedule a switch from copper to fiber was an insulting and disrespectful act to a 20+ years customer.  You chose to do this on a Sunday when I was unable to receive any assistance and therefore unable to function in my household as nee

I accidentally broke my buried fiber cable from AT&T. I'm wondering if anyone knows where this cable leads to, either the AT&T tower or a split box? Since calling a technician can be costly, I'm considering fixing it myself. Is it possible to repair the cable on my own or replace it using a

I live in a Master Planned community and it appears one half of the community has 5 gig ATT and the other half has 1 gig. Given that this is the same Master Planned community would it be reasonable to assume the other half will be upgraded to 5 gig relatively soon? There are about 800 homes in the c