My internet went out yesterday afternoon and is still out. Online it’s showing there is no longer an outage in my area. My router is flashing red.

Does anyone know if there is someone to call or speak with about ATT connecting the nodes on the map (attached)? We are currently AT&T Fiber 1000 customers, and moving to a new address.  When I spoke with ATT, they said the only coverage available is 25mbps.  Looking at the coverage m

Last week the burried line crew burried a different line and left the temp line. I know they do not do any connections, but how long until the burried line is connected and the other line is removed? I've heard nothing from AT&T.

We have a small 10 house HOA, most if not all of us use ATT Fiber and most WFH. 4-6 times year someones line gets cut and some portion of us lose service, then when they run the temp line it sits for several weeks for the contractor to come out and get buried. When the contractors come to bury the n

Please forward to a Uverse area manager in Austin, Tx. They will want to pull GPS on whatever tech was driving transit van 1129927-116 with plate GHG6686. I work for the City of Austin and observed him today around 1:45pm maintaining speeds in excess of 90mph on hwy 183 while quickly changing lanes

We've been waiting for over 2 years to get Fiber at our address. Other people on our street have it, but we've yet to get it. I've seen AT&T trucks on our street multiple times, but we're still showing as "not available." Any chance of finding out when this might happen for us? It's causing p

My kids just moved down the road and got AT&T Fiber, so I was excited to check if it was available at my house. It was not. I even checked all of the neighbors addresses and it is just my block that does not have Fiber available, a block away on each side of me, and even across the street from m

Hello, I have an outside terminal that is located in far into our yard (20 ft from the property line. This was surely a mistake upon original installation) that needs to be moved to the property line for a corrugated ditch pipe installation. Who do I contact? Appreciate it. 

I have had 3 techs come out that were all repair and they all said to get a new install ticket to have someone change the line port on the box in the neighborhood. Every  atat rep on the chat keeps sending a repair.  Can someone please help me get a new install ticket so I can get the spe

I don't normally voice my complaints on the Internet. I prefer to discuss it over the phone. However, I have contacted AT&T five times by phone about my installation concerns, of which I was told twice that I would receive a supervisor call back regarding my concerns. As of today, 8/16/23, no on

I just moved into a new construction home. AT&T is the only internet provider who services this sub division. Within the last couple of weeks AT&T has paused instillation of new internet services due to a compatibility issue with the lines. They haven’t paused service for existing customers

Hello. We've need to get our fiber optic cable buried but every time they say the company is coming out to bury it they never show up or leave without doing anything. The box near the road is damaged and is a hazard to the same children in our neighborhood. How can I get this resolved??

This is for a small business account. We have AT&T device model #: BGW320 (although there may be a "-" and more numbers/characters after this main model number). We're currently dynamic IN PASSTHROUGH MODE (on the AT&T device) but are about to purchase Static IPs (8 pack/5 usable) from AT&am

Hello, I have a BGW210 router and I just had it installed yesterday but it has not stayed on constantly, it keeps going out at least once every 30 minutes. The lights are green but the middle broadband keeps blinking and ive seen it red at least once.

I’ve been waiting for AT&T to provide me with an answer for installation on my new build home since 8/3/23. We tried to transfer service

Greetings, AT&T was out this afternoon to terminate our Fiber, set up the Sonic BGW320. The prior AT&T associate I spoke with a month ago to arrange the underground Fiber drop to our home assured me there was a way to configure the AT&T Fiber box so that our Firewall / Router would be

I'm buying a house and looking to move away from Spectrum but I need the internet for my job, so I'm worried about potential delays if my new address needs more than just a tech install in one day. Can I find out if the house already had one buried? It's in a qualifying area for sure. Thanks.

Our router shows our internet is working but, unable to connect home gaming & tv devices.

Comcast's contractors cut our and neighbors internet fiber. It has been a pain to get straight answers from our provider (AT&T). Customer service is a nightmare and can not give a date and or time of when this will be fixed. My wife has been told twice now that "if you don't like our answer, you

So I had a tech come on Monday august 7th to set up 2ghz fiber wifi they then left without it even working, and then said within the hour someone would come to finish the installation. No one ended up coming. I then called customer support and all they pretty much said was to use a hotspot and they