ATT installed 5G in my neighborhood and offered a new subscription to me. The ATT representative showed me how switching would save me money. Told me I would have a 2 week free trial of internet and Direct TV. It turns out that I do not get all the channels they told me I would without adding more s

Hello, I was looking at places on rent.com for places with AT&T Fiber available. Now, I know how it goes with checking if cable or fiber is available, it says it's available, but isn't always the case even though you put a specific address in, sometimes it just means it's down the street just ou

We have had issues since we switched to att fiber. Get a message on the TV saying no internet connection. We have to reboot the tv to fix it but no problems with any other device.

AT&T came and buried my fiber line. They inadvertently cut the lines going to my HVAC system. So now I don't have AC. How do I go about escalating this issue? Obviously not my fault the installation was done poorly. Would like to be reimbursed for the HVAC costs. 

I use my laptop for everything! I don't do apps on my phone. That said, I am trying to use Smart home manager on my laptop and add a website I don't want blocked. Really, this shouldn't be this difficult. When I click on the link I found in form icloudpin or something to that fact I get a 404 error

Originally had internet 25 with the gateway on the living room fireplace mantle. Upgraded to fiber and had the tech move the gateway to a front office.(Didn’t like all the clutter on the mantle). Unfortunately the mantle seems to be the better location. The red ont Jack was installed in the office.

I have a hanging ATT service line across my driveway, cutting off access to my home. ATT said they WON'T come to fix it (even though it's a safety hazard. The reason is insane! They'll ONLY come out, if I'll upgrade to the new "ATT Fiber optic line" We do not want it, because installers need to come

Can you advise me on where to set up my AirTies units? Take a look at the picture I made: I've got the AT&T Fiber modem setup at the back of the house where the Fiber drop is. To get a sense of scale, the house is big -- like 50 feet long. AT&T gave me 3 AirTies MESH units. How w

I am in a new development. The underground cables are already run but every time I call customer service the front line reps telling me they've "escalated" the issue to inquire about service and I never hear back from anyone.  This has been going on for more than a year.  Is anyone experi

I live on the third floor of a small apartment complex. Would it still be possible to have Fiber installed?

Hello, I am a representative of the board of my HOA. About a year ago, I was put in touch with someone local at AT&T regarding the fiber build out in my area. He didn't know if our subdivision was on a list, but I was told that for $10,000, AT&T would come install it. We are ready with th

I had a scheduled and got an confirmation yesterday that said you would come for installation today. I spent a PTO to be home as required but the Technician never called or showed up. Please contact me immediately as this was a waste of a PTO Day as well as very unprofessional not to contact me.

We had family members have to move in with us due to job loss and pandemic. Now we have too many cars for driveway and need to expand driveway. An ATT box is sitting right in the way of the planned driveway. Need information regarding size and location of ATT easement. Have checked with city and cou

Had my services transferred to my new address on 8/10/2023. Hooked everything up but no internet. Troubleshot the issue with tech support and they sent out a technician 8/14/2023. He said everything is wired correctly, but this is an issue with the back end office. They told him to tell me that the

I just moved into a new construction home on a NC beach island. Yay, right? The house is two stories with 9 foot ceilings, and sits on pilings 8 feet up from ground level.  It is an inverted floor plan with the main living area at the upper level.  During construction, I showed the electr

I filed a claim over a month ago. The status update link I was given doesn't work.  Sedgewick will not call my back.  I've called at least 6 times.  This is ridiculous.  I am out $100, and the technician admitted he broke the wire.  My claim # is 1417077 Dana Denton 732

I am trying to reach the damage claim department for the last four weeks, (ATT installed fiber and cut the wires for my landscape lights when the bury the wire), however after i stay on hold and the answering system tells me to hold that "a representative will be with me shortly" , 30 minutes of hol

Cannot connect to AT&T 5G Network only shows LTE and no connection due to server so I have no internet and I been trying to get help for 3 days . I am so irritated with this experience. Idk why I was not informed of this before they sent me this IPhone 7 if it’s the problem then I need to KNOW T

I recently moved into a home that already had this AT&T service box. Our service has already been moved here and has been connected outside. My issue is when i try to plug either one of these cables into this PON port, it doesn't fit right. After closer inspection, it doesn't have normal eth

Hello, I have been trying to setup my AT&T account and Smart Home Manager. I have entered my account #, email address, and/or zip code several times on "don't have a user ID? create one" and it always says "This data is invalid. Please try again." I am completely frustrated and want access to