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how to contact at&t fiber installation dept.

AT&T was to install fiber in my subdivision back in 2022, as of today they have not installed on my street. A friend of mine lives 2 miles away in the same subdivision and had fiber installed on his street a year ago.  How do I contact someone to find out when it will be installed.  I

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Port 25565 Still Closed After Port Forwarding And Changing Firewall Rules

Any info on how to fix this? The router model is BGW210-700. The port has been forwarded in the router settings, both inbound and outbound rules have been added for both TCP and UDP in my firewall. Have tested the port on port checking sites such as yougetsignal while the server is running and no lu

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40

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Accepted Solution

Fiber 300 install issues

I have a problem with my Fiber 300 mbs service install that is going on now and I am hoping the is a way to resolve the issue. Some history.  I have been a long ATT internet customer first with DSL the copper U-verse when it became available.   Recently ATT installed fiber in my nei

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Water Damage Responsibility

Who is responsible for repairs to water damage inside my house that was caused by water coming into my garage wall from the AT&T conduit going from the green box in the yard into my garage wall? The green box was installed uphill from my house and water has been flowing into my garage wall throu

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29

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New Home - Please Turn on AT&T Fiber

At the end of March, I moved to a new build community in Charlotte, NC. When I was looking at the homes in January, the builder assured me that AT&T had already laid the line for Fiber and it would be on and ready for my move in. It is now towards the end of April and AT&T has still not turn

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Fiber installation into existing conduit

I ordered fiber internet, which was installed last summer. The burial was, simply, terrible. It's buried in our backyard an average of about 2" deep, with several sections well above the ground for several feet at a time. Because of unrelated reasons, we have to regrade our backyard, which will inv

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At&T Fiber-Internet 1000 never running fast

Ever since I got the gigabit Internet from AT&T fiber, I've never gotten really fast speeds. I just dealt with it but I probably won't it much longer. I purposely test it on devices time to time, that can take really high speeds also.  I've been through all the troubleshooting through the

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video doorbell cant find the internet, how to create a network with just 2.4

How can I create network in my account that only handle 2.4 ghz.?

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22

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Accepted Solution

Fiber Optic Installation Date / New Construction / Lennar Community / O-Neal Village PH 5

Hello, I work for Lennar Homes. We have an issue that I need to speak about regarding the install of the ATT fiber optic line at this property listed in the subject line. Can someone with management please call me this morning. I need a bit of information upon the install date. 

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46

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Construction Project - Convert from Overhead Fiber/Copper to Buried

My property currently has telephone poles in the rear of the property, carrying electric (ComEd), copper and fiber AT&T service, and Comcast cable TV/internet service. As part of an upcoming construction project, I plan to have these telephone poles removed and the overhead AT&T service bur

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Trying to get in contact with someone from NC Mapping department

Hello,  I am trying to contact a representative who can help me get a map of the lines in Asheville North Carolina. I have an address and a picture of the area. I work for a surveying company.  Thanks!  

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Closed

Internet connection delay

Hi, We took a new connection for our new home. they have provided the wiring and stuff so fast. I appreciate it. But they need to connect the main line to provide the internet. for that need some underground work. its been 3 days every call with the customer service say same answer that "technician

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24

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Need underground cabling.

Hi, We took a new connection for our new home. they have provided the wiring and stuff so fast. I appreciate it. But they need to connect the main line to provide the internet. for that need some underground work. its been 3 days every call with the customer service say same answer that "technician

Questions

74

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Fiber Optic In My Area

Hi we currently have Spectrum internet and it (Edited per community guidelines). We work and live in Moraine, Ohio as we own our business. We were hoping to get Fiber Optic but it is not available in our area. Can you please let me know how we can get it in our area? Thanks,  Beth

Questions

39

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Can you place a shed under fiber line that runs from utility pole to house?

I am wanting to relocate my shed in the backyard. Where I want to place it is under the fiber line that runs overhead from the utility pole to my house. Is it ok. To put a shed under a fiber line and is there a minimum distance that needs to be between the top of the roof of the shed and the fiber l

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34

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Accepted Solution

Underground Fiber Terminal identification help

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

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38

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Refused service even though next door neighbor has.

Hello, to whom it may concern. I have a new construction build and have been with att for 9 plus years. I wanted to switch my service to my new house. My next door neighbor 20 feet from me has service with you. I was denied service and told its not available and they would not install. No other opt

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Fiber Under Driveway

Is there a reason when this line is buried, they can remove the wood from this expansion joint and run the line underneath?

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35

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AT&T installed fiber cable in my backyard at, 77382. They did not cover the trench correctly and now it has caused a sink hole.

AT&T installed fiber cable in my backyard at my house in the Woodlands, Texas, 77382. They did not cover the dug up trench correctly and now it has caused a sinkhole.

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Please!

Please get internet working in my apartment building! I live in the Reno Building in River Rouge Michigan. Also we want the fiber too. Please get this established as soon as possible. Thank you for reading my comment.

Questions

29

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