I live in the 75219 zip code. There is fiber everywhere around me and AT&T has a node in close proximity. How can I get fiber to my residence? please help

This is the 3rd Saturday in a row I have had a tech scheduled to come out to my place and install fiber internet and no one shows up, no one calls or anything. I've called the customer service back both previous times, the first time they claimed the order was never finished, which I don't understan

I decided to purchase att fiber and was wondering if this will work. It looks extremely old so I’m not sure if I need to get in touch with a technician after I received the install kit in a couple of days.

My dog was barking at the ATT service installers at 11:00a CST in Fort Smith, AR. He was installing the neighbor's service. My dog was secured in our yard. My dog is 30 lbs. My dog never came close to the guy. My dog runs in screaming and buries his face into the carpet. His eyes are swollen and he

One installation scenario I foresee is the tech installing a fiber jack and connecting it to the gateway via a standard-length cable. What I am considering is later drilling a hole down into my crawlspace and running a 10-meter cable to my wiring closet, and moving the gateway there.  Are the

I built my house 3 years ago and was unable to get fiber. The max I'm able to get is 56 megabits per second. Oddly enough, the houses around me can get fiber. The house that's directly behind me that is a mere 40 ft away has fiber. I have filled out an address search request twice and no response. Y

I received the best customer service I ever have from the technician who came out to install my internet. He had to come back a second time to finish and was kind, helpful and went above and beyond! I didn’t receive a customer satisfaction survey to give him the 5 star review he deserves and would l

I would like to make a formal complaint to be documented in the event my community entrance is damaged. The HOA Board was not notified of the scheduled 9/22/23 digging. Digging equipment was staged overnight on 9/21/23. Then on 9/22/23 multiple large pickup trucks and additional equipment were park

Our AT&T fiber stopped working mid-day today. The steps the technician provided over the phone did not resolve the issue. AT&T said the earliest available to have an onsite technician come out is tomorrow at noon. My wife and I both work from home and heavily use the internet for our jobs. I

I have an AT & T fiber optic line running through my front yard, I know this because I had to have sewer repair work done and the line was marked. I called customer service and they told me that only dsl is available at my address. Can a fiber line be connected to my house?

So I had a tech say that there's fiber ran around my house but it has to go to a junction box or something like that I was promised multiple times that I was going to get fiber that the tech was going to install fiber that they would be out here in 24 hours why do you have people that lie like this

I am an AT&T and fiber optics newbie and I'm trying to get a basic understanding of what is involved in getting hooked up so that I can have wifi throughout the house. My understanding is that the fiber optic cable is brought into the house through an exterior wall and into the interior wall an

Wondering what the environmental limits are for a BGW320 gateway. Is installation in a garage (20° F to 120° F, say) advisable?

I need a contact to speak with someone about a project I'm doing for a large gas company in Nashville, TN which requires us to get a Letter of No Objection for encroaching upon an AT&T Fiber that runs along I-65. Please advise or direct me on which department or person I need to speak with abou

I have had my internet since 4/2023 and the exterior wire is still exposed. All of my neighbors have had theirs buried. Who do I need to contact to make this happen? Frustrated!

We recently moved to a new construction home in neighborhood with ATT fiber. On 8/31 ATT was scheduled to install our internet and setup a router. The technician who arrived said there was a problem with the cable on our cul-de-sac and that he could not complete the install and that a contractor wou

A week now I have tried to get my fiber internet installed, a week now I have been disconnected from the 800 hotline, disconnected from live chat, and every appointment I have made to get a repair tech to help set up my internet has been put on hold or cancelled due to an outage THERE IS NO OUTAGE

Have a new Internet Fiber coming up, and I'm having worries about how the tech can make my connection. Of course I can't be certain where the cable will enter the house until the tech gets here, but the location of the street junction box and other factors make me think it will likely come in on th

It would seem at a minimum communicating with the customer would be a priority. I watched the crew pull up and look at the road then drive off without doing anything. I suspect they were under the impression that they only had to bury the line in my yard and discovered they had to find a way to run

About to get Fiber Internet installed. Am wondering if my current gateway will continue to function during and after the tech connects the new gateway.  Would be nice if I had internet while I am completing the gateway self-install and testing and debugging all my device connections.  Or