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Damage to our community during AT&T fiber optic install

In October of this year a contractor working for AT&T fiber damaged several pipes and sprinkler heads at homeowner sites, some of which they repaired during the process but at least three sprinkler heads destroyed during the trenching have not yet been repaired. They were reported on October 26,

Questions

 • AT&T Fiber Installation

8

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Why waste time marking a path to bury fiber lines when they can't follow them.

Why can't the person burying fiber not follow white lines that the ATT clearly lays out where to bury the fiber line. This is crap.

Questions

 • AT&T Fiber Installation

27

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How do I file a complaint about utility digging in my yard.

Utility digging and installing a large box in front yard not easement. Also painted my side walk and driveway.  

Questions

 • AT&T Fiber Installation

34

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In Home Expert

Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to supervise/manage an installation THEN try to sale you a

Questions

 • AT&T Fiber Installation

24

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0

Retrenching private driveway (with utility having easement rights) - Who pays?

If a customer lives on a 300ft private driveway (3 residences are located along this driveway) of which the utility companies have easement rights, would att cover the cost of re-trenching the driveway to install fiber-optic, or would the property owners have to pay for the installation? Property

Questions

 • AT&T Fiber Installation

13

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fiber

when is fiber going to be available at my address. I have seen them working and laying the line but it still shows unavailable in my neighbor hood

Questions

 • AT&T Fiber Installation

18

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AT&T Fiber Availability

AT&T ran a fiber line right through my front yard maybe 6 or 8 months ago. When will this service be available?

Questions

 • AT&T Fiber Installation

35

2

0

AT&T FIBER for my neighborhood

AT&T FIBER is not available for my neighborhood currently. I live in Northern San Diego County and our community is served by Cox. Their service and speeds are terrible. A large number of my neighbors work from home and need high speed internet. The neighborhood node gets overloaded and all our

Questions

 • AT&T Fiber Installation

20

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0

Accepted Solution

AT&T never showed up

I’m a new customer and the fiber was already installed in the house I just moved into. When pluggin in the gateway to the fiber box, the PON light is not lit and the alarm light is red. Called customer service and the tech was supposed to be here between 8-12 but now it is an hour later and I’ve alr

Questions

 • AT&T Fiber Installation

26

1

0

Move fiber outlet to another room

Is that possible and do I have to call to make a order, I was going to run CAT6 but the area in the basement has become a problem, too many beams that are unreachable. How much does it usually cost? Thanks!!

Questions

 • AT&T Fiber Installation

43

3

0

can I connect my PS4 by ethernet cable to the primary TVbox (DVR) ?

We have ATT uverse and wifi. Our modem and gateway device is installed in a hall closet. The TV converter box is in a spare bedroom and is connected via ethernet cable from a wall outlet, which I suspect is connected to the gateway and or modem devices. Is it possible to place an ethernet cable spli

Questions

 • AT&T Fiber Installation

45

7

0

home internet

just moved into a house in maysville ky and called at&t to see about internet the first time i called was after my shift around 1am a call rep answered and was going to submit my order something happened and he said he would call me back long story short he never called me back… next day i call

Questions

 • AT&T Fiber Installation

19

1

Fiber internet

I have requested fiber service for over 5 years but I am told "Fiber is not available in your area." 1. The AT&T fiber backbone runs across my front yard (AT&T field tech told me this while out on a repair in my neighborhood).2. The fiber node is 4.5 blocks up the street.3. The copper wire

Questions

 • AT&T Fiber Installation

40

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Why did your contractor drive his truck well into my yard and leave their trash and cable in my yard?

Why did your contractor drive his truck in my yard and leave their trash and cable in my yard? I have on video your contractor driving up my driveway and down the side of my house pulling a cable. And they left a large spool of cable up against my tree along with their trash in my yard far outside t

Questions

 • AT&T Fiber Installation

35

2

0

ATT Fiber Internet Install Cancellation - Facility Issues

I was scheduled for fiber internet, but my appointment was canceled with very little explanation. I was just told there was a facility issue. What does this mean? Do I need to cancel my ATT internet and go with another provider? The previous owners of the home had ATT and the equipment is still in t

Questions

 • AT&T Fiber Installation

31

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At&t Fiber Installation

Does anyone know how At&t does their fiber installation for homes? Do they use the phone port or is there a different system as it is fiber?

Questions

 • AT&T Fiber Installation

58

3

0

Issue with setting up fiber 300 in apartment

All, Got my box to set up my fiber 300 w/AT&T. I received all cables appropriate for the kit and they sent the BGW210-700 gateway. However my apartment already has cables installed but the way it was done leaves me no option to run it to the gateway. Would I unplug their ONT cable and plug mine

Questions

 • AT&T Fiber Installation

28

2

0

Fiber Installation in our neighborhood - Monclova Ohio

We received some notification that AT&T would be installing fiber cable in our area. There was not any defined time or location of the installation and recently our yard was marked for existing utilities.  How long do we need to keep the flags in place? Could you provide updates to the

Questions

 • AT&T Fiber Installation

25

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Accepted Solution

Why does AT&T refuse to run your fiber line the way you want them too in your house and refuse to put the 320 fiber modem in the garage?

As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr

Questions

 • AT&T Fiber Installation

101

1

0

Accepted Solution

Buried Wire problems - with the Buried wire department

My initial install in September went as expected - the wire was above ground and I was told they buried wire crew would be out in about a couple of weeks. They were out in about a week (Yay) and buried most of the wire except for by the "Box" by the street was not buried... I was told they did not

Questions

 • AT&T Fiber Installation

39

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