Hi, why would i be using canada roaming while in the panhadle of oklahoma? Also i am on the unlimited plan and keep getting warnings that i have used a crazy amount of data. After pulling my records I show only using 4 gigs of data for the entire month but att says I have used 36. How can this be?

I'm trying to help my elderly friend with her phone service. It stopped working within the last few days, so I logged into her prepaid account online and found it still had 4 months worth prepaid from the amount we had put on it earlier this year. After seeing that, I called the number only to find

I have $30 credited on my account can we take that and use it towards my bill and I pay the remaining balance

I purchased my prepaid SIM and $30 at an AT&T store. I used up all the data in 15 days and added $10 for 1GB of data online.  I wasn't charged the $10 immediately.  The account online showing $20 before I added the $10 of data.   It changed to $30 after I added the $10 data.

I purchased the $300 annual prepaid with SIM online.  I received the sim card, but when trying to call out on my phone it tells me that I need to purchase a plan. The instructions that came with SIM stating it should work after a few minutes.   Is this how it works?  I just don'

I bought a new phone and it’s through Verizon. It’s locked through Verizon. So I asked to port my number but AT&T said I had to reactivate the phone and then I can transfer the number. I activated the phone through their calling service and they charge me twice for the $30 plan (Ive tried callin

I have a Prepaid sim card and used it for about 1 month, and I find it another prepaid plan of 12 month is much better, but it can only applied online, so I get the 2nd prepaid sim card. The problem is I would like to keep the old number, cause it's difficult to change a phone number, is there any w

I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and

I have been at this for hours. I want a refund to my bank or a check in my hand.

I have been able to pull my payment history off of the website for expense purposes. A message populates currently indicating there is no record. Is there another way to obtain this information?

Hi, due to late payment, as I was in the EU, my mobile phone number's contract was canceled last week. is there any way to reverse my old mobile number instead of getting a new one? thanks in advance

I cannot sign up for some accounts using my AT&T Prepaid phone number. An error of "Invalid phone number" occurred. However, this is an activated phone number, and I can make phone calls or send text messages. And my friends who have the same plan did not get this problem.  Is there any po

I was having issues with my bank rejecting the payment. This has been fixed. My credit card account shows that a payment has been processed. This is not reflected on my AT&T account.  How can this be remedied, or, please provide a phone number that I can use to talk to a human that is ca

I'm from Europe and I'm coming to the USA for 18 days as a tourist. I'll be moving around Montana, Wyoming, Idaho and Canada. Is there any way to get prepaid service (mostly unlimited data) via eSIM before I enter the USA?

I got a new att prepaid service and set it up complete, but I can't make calls it hangs up immediately.

I have had AT&T prepaid for a couple years. I recently ported my number out to a other carrier for a few months (I thought the service was going to be better), but my AT&T prepaid account is still active. So I have active service for the account but I'm lacking a phone number for this AT&

Long story short - I switched providers. I ported my old # from ATT Prepaid to the new service I was using. This completely nixed ATT Prepaid and the SIM Card is no longer activated. However, I did this BEFORE cancelling AUTOPAY. I can't login to my PREPAID Account (VIA The Phone # and Password o

It's had a service I have the old sim but treated like it didn't .. also active military and this is. So stupid . At t release the lock they're old

My son who is on my emergency list has tried to call me several times and he said it went straight to voicemail. My ringer was on.  My phone was on the charger at my home. I was in ear shot.  What could it be?  I have an iPhone X.

I need to activate the sim I have outside of the US without any plans. Can I activate and add my iMessage and FaceTime ?