Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (244)
Accepted Solution
Official Solution
Acquiring port pin
I have tried calling *port and utilizing instructions on att web site and neither work for me. How do I acquire the 6 digit pin to port out of ATT? I've been told it's my account pin but it's 4 digits. I don't want to screw up and create a multiple day fiasco trying to port. Any help would be apprec
Questions
• Account & Usage
Affordable Connectivity Program
Hello, I got accepted for the ACP and wanted to know what steps to take next. I had called the AT&T store for help and also the customer service number but didn’t receive any helpful help. I have a prepaid line and would like to start the ACP so I can make a payment soon. Thank you.
Questions
• Account & Usage
Why has ATT gone down so much since Randal Stevenson left and the service now (Edited per community guidelines)
I have been with ATT for over 20 years and I used to be an employee as well. I am so disappointed at the customer service and lack of ability and effort with the people they now use for 3rd rate customer using prepaid and contracted plans, #Fire John Stankey and all employees not doing their job o
Questions
• Account & Usage
Only have 8gb of 16gb promotion showing up in account
Hi, I just signed up for the $300 double data promotion but in my account it only shows 8gb of data remaining:
Questions
• Account & Usage
Will my ACP benefits carry over to my new plan if I switch plans the day my phone expires?
I need to know if my ACP benefits will carry over if I switch my plan and pay the difference the day my plan renews in other words will I be without a phone till it renews?
Questions
• Account & Usage
How do I use my existing prepaid number on a wireless plan
This service is so frustrating beyond belief, the reps on the phone are completely useless in addressing this issue. One of them said its possible to transfer, and when I get there they say "oh, we can't do that". The rep live chat on the website said that I have to call the prepaid department, and
Questions
• Account & Usage
Accepted Solution
Official Solution
I downgraded my prepaid plan today, now I have no service and the site is demanding a payment to start my "new service."
I've just changed my prepaid plan from Unlimited MAX to a less expensive one, $30 Monthly Plan. My Unlimited plan renews via auto-pay on the 16th, but I decided to go ahead and renew today. Now my service is off and the website is asking for a $30 payment to start my "new" service, even though I sti
Questions
• Account & Usage
Paid bill, data/call/text not working
Hi. Yesterday was my autopayment that I missed so I paid the balance due last night ($35). I've restarted my phone a couple times but my data/calls/texts are still not working. How do I fix this? Thank you
Questions
• Account & Usage
To hold my number from a deactivated card
I have an AT&T prepaid account deactivated more than 2 months ago by accident and it cannot be restarted. So it seems like that I need to purchase another card. However, I would like to retain the number of my previous card (as some of my other accounts are linked to it). Could I transfer my old
Questions
• Account & Usage
Accepted Solution
Official Solution
Mobile data not working
Hi, just want to ask why my mobile data is not working? I check my account and I still have 5gb. Does at&t mobile data doesn’t work on Iphone 8plus?
Questions
• Account & Usage
Unable to make a payment on time
Hello! I am the owner wireless# since 2008 with Rate Plan: Pay As You Go (prepaid). Every three months I pay $25 to keep my plan active for next three months.My last payment $27.70 was Apr 12, 2022 with new Current Balance - $434.85 and new Balance Expires - July 10, 2022.Today is July 09, 2022. Du
Questions
• Account & Usage
Accepted Solution
Official Solution
Transfer my number
I need to transfer my number to a new service
Questions
• Account & Usage
I Received a text from488-8
I received this text from the number: 488-8. It seems spammy or phishy. Is this a legitimate text from ATT Prepaid? “AT&T Free Message: Hello! Thanks for your call/chat with AT&T. Please answer 4 survey questions we'll text you about your Customer Service experience. Survey t
Questions
• Account & Usage
Not receiving SMS or MMS from Verizon (and providers that use Verizon networks)
For those that have been able to resolve the issue in not being able to receive SMS/MMS/texts from non-iPhone users on Verizon’s network (but they are able to receive texts from you), how did you resolve this issue? AT&T customer service is garbage. I guarantee you an AT&T rep will commen
Questions
• Account & Usage
Accepted Solution
Official Solution
cancel my plan
My bank is taking money from my account, but I am not using my cel phone since December 2021
Questions
• Account & Usage
Gophone credit
If i transfer my prepaid number to another provider, what will happen with my remaining balance?
Questions
• Account & Usage
SIM CARD PREPAID NOT WORKS
Good afternoon, a few days ago I purchased a prepaid sim card and activated it with the unlimited plan. I have tried it on different cell phones but none of them receive signal. I want a solution or a refund of my money.
Questions
• Account & Usage
Accepted Solution
Official Solution
Credit
Can I use the credit I have on my internet account and put it on my prepaid cell bill
Questions
• Account & Usage
Issues with double data
I bought the 16GB plan and received only the 8GB . Called customer service and they keep turning me around. Did anyone experience this? What did you do to resolve it.
Questions
• Account & Usage