I have tried calling *port and utilizing instructions on att web site and neither work for me. How do I acquire the 6 digit pin to port out of ATT? I've been told it's my account pin but it's 4 digits. I don't want to screw up and create a multiple day fiasco trying to port. Any help would be apprec

Hello, I got accepted for the ACP and wanted to know what steps to take next. I had called the AT&T store for help and also the customer service number but didn’t receive any helpful help. I have a prepaid line and would like to start the ACP so I can make a payment soon. Thank you.

I have been with ATT for over 20 years and I used to be an employee as well. I am so disappointed at the customer service and lack of ability and effort with the people they now use for 3rd rate customer using prepaid and contracted plans, #Fire John Stankey and all employees not doing their job o

Hi, I just signed up for the $300 double data promotion but in my account it only shows 8gb of data remaining:

I need to know if my ACP benefits will carry over if I switch my plan and pay the difference the day my plan renews in other words will I be without a phone till it renews?

This service is so frustrating beyond belief, the reps on the phone are completely useless in addressing this issue. One of them said its possible to transfer, and when I get there they say "oh, we can't do that". The rep live chat on the website said that I have to call the prepaid department, and

I've just changed my prepaid plan from Unlimited MAX to a less expensive one, $30 Monthly Plan. My Unlimited plan renews via auto-pay on the 16th, but I decided to go ahead and renew today. Now my service is off and the website is asking for a $30 payment to start my "new" service, even though I sti

Hi. Yesterday was my autopayment that I missed so I paid the balance due last night ($35). I've restarted my phone a couple times but my data/calls/texts are still not working. How do I fix this? Thank you

I have an AT&T prepaid account deactivated more than 2 months ago by accident and it cannot be restarted. So it seems like that I need to purchase another card. However, I would like to retain the number of my previous card (as some of my other accounts are linked to it). Could I transfer my old

Hi, just want to ask why my mobile data is not working? I check my account and I still have 5gb. Does at&t mobile data doesn’t work on Iphone 8plus?

Hello! I am the owner wireless# since 2008 with Rate Plan: Pay As You Go (prepaid). Every three months I pay $25 to keep my plan active for next three months.My last payment $27.70 was Apr 12, 2022 with new Current Balance - $434.85 and new Balance Expires - July 10, 2022.Today is July 09, 2022. Du

I need to transfer my number to a new service

I received this text from the number: 488-8. It seems spammy or phishy. Is this a legitimate text from ATT Prepaid? “AT&T Free Message: Hello! Thanks for your call/chat with AT&T.  Please answer 4 survey questions we'll text you about your Customer Service experience.  Survey t

For free

For those that have been able to resolve the issue in not being able to receive SMS/MMS/texts from non-iPhone users on Verizon’s network (but they are able to receive texts from you), how did you resolve this issue? AT&T customer service is garbage. I guarantee you an AT&T rep will commen

My bank is taking money from my account, but I am not using my cel phone since December 2021

If i transfer my prepaid number to another provider, what will happen with my remaining balance?

Good afternoon, a few days ago I purchased a prepaid sim card and activated it with the unlimited plan. I have tried it on different cell phones but none of them receive signal. I want a solution or a refund of my money.

Can I use the credit I have on my internet account and put it on my prepaid cell bill

I bought the 16GB plan and received only the 8GB . Called customer service and they keep turning me around. Did anyone experience this? What did you do to resolve it.