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Account closed, phone number given away, remaining balance taken WITHOUT ANY NOTICE

I received an email at the beginning of this month that my ATT wireless account was closed. My wireless plan has been canceled and I cannot even check my balance and payment history since I cannot login. My service was stopped, and according to my friend, somebody else was answering the phone when

Questions

 • Account & Usage

98

9

0

Prepaid account

My finance's phone is not working and we have been unable to get it fixed. We finally are able to get it fixed and now his account is disconnected.  I had been paying for his line since January of 2022 and it is now May 2022.  Is there anyway we can turn his phone back on with his same ph

Questions

 • Account & Usage

44

1

0

Google pixel 5 on AT&T?

We are travelling to the US and Mexico from the UK at the end of June for 16 nights and will be needing a local prepaid SIM for Google maps etc. Will my Google pixel 5 be compatible with the AT&T network as reading some threads it seems as though it might not be. 

Questions

 • Account & Usage

50

1

0

Why is ATT prepaid totally disconnecting accounts of customers who the system thinks their phones aren’t VoLTE capable?

Making customers jump through hoops, and in the case of people who never had their names on their account, totally losing their numbers. In some cases the customer has properly updated their phone in time, but the system is still killing their accounts. Postpaid and cricket are simply suspending lin

Questions

 • Account & Usage

108

5

0

Accepted Solution

Official Solution

Order SIM card online for Prepaid and click and collect

How can I order SIM card online for Prepaid and click and collect-- not wait for mail delivery?

Questions

 • Account & Usage

61

1

0

Prepaid SIM card, No Service

Hi, I started using my prepaid card in December and on my online account I set monthly payments to automatic. I haven't checked my account for a while and my phone/service was fine until May 6th when my service randomly cut out and I have no service anywhere. I tried to check my account today and it

Questions

 • Account & Usage

173

4

0

Issue with porting number and cancelling the request

entered a request to port my number from Tracfone to AT&T. The port request was completed by ATT prepaid could not activate on two brand new sim cards. so ported back to Tracfone. Asked AT&T to cancel the original port-in request. Problems is I cannot send/receive text messages or have an i

Questions

 • Account & Usage

131

5

0

Alerts

How do I delete alerts I receive? There is a message that I've had sitting in my Alerts folder for 6 months that is not relevant to me, an offer I'm not eligible for and even after having opened it still shows in my main account page as having 1 Alert, like if you don't open an email and your email

Questions

 • Account & Usage

22

3

Cancel auto overseas

I am permanently out of the US and want to cancel my autopay. 1. I tried to call the international support (with my at&t phone number) but failed (+1.408.962.1025). 2. I also can not get my bank/credit card to block the charge. Do I have other options? Is it possible to have any represent

Questions

 • Account & Usage

27

1

0

Reduce my Prepaid monthly charges whilst I am travelling

I am currently on At&t prepaid.i am traveling in South East Asia and will not be using the service for next 2 months. How can i reduce my monthly prepaid bill to the minimum. I can login to my account the lowest monthly fee shows USD30 per month. Do I have an option to hold on to the number by

Questions

 • Account & Usage

48

3

0

Closed

Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

Questions

 • Account & Usage

15

1

0

Having trouble trying to cancel autopay outside of the United States

I am currently out of the states and I have had multiple issues trying to cancel my prepaid autopay system. I tried logging into my account through both my number and email address, and it keeps telling me that the access has been denied.  Of course, I cannot receive any verification cod

Questions

 • Account & Usage

26

1

0

Irregular deactivation of Wireless Account

I was at one of AT&T stores last weekend addressing the issue that I had with my wireless account.Weeks ago, I received a text saying that I needed to upgrade my phone because AT&T's service would no longer work on my device as it supports the 3G. I called AT&T and one of the AT&T st

Questions

 • Account & Usage

41

2

0

Disconnected Prepaid Service

My account was disconnected on May 3, 2022 I’m assuming in regards to the phase out of the 3G service since everyone I’ve talked to thus far has only addressed that occurrence. I received no notice (meaning no warning text) prior to the disconnection. My service bill had just previously drafted and

Questions

 • Account & Usage

48

2

0

Horrible customer service leads to theft of $389.00 from the widow of an AT&T linesman!

I will try to keep this as succinct as possible, but I am so angry that there may be a ramble coming in regards to this issue! My mother is the 75 year old disabled widow of an AT&T linesman. My father worked out of the Norwalk,CT office for his entire phone work career. The reason I tell you t

Questions

 • Account & Usage

30

1

0

Accepted Solution

Official Solution

Finding Account number.

Where does one find their Account number?

Questions

 • Account & Usage

26

1

0

Why did AT&T charge my card/account 3 times and my service is still off?

So AT&T charged my account 3 times and when talking to the representative he kept telling me my card was being declined. Than said please hold while I transfer you to our specialist iit hung up on me.

Questions

 • Account & Usage

31

2

0

Account number & pin

Why can't I find out my account number and pin to apply for lifeline support?

Questions

 • Account & Usage

17

1

0

Accepted Solution

Official Solution

Why isn’t internet roaming working

I’ve inserted my prepaid sim & get internet access when wifi is available but not when I’m out

Questions

 • Account & Usage

326

12

0

Data use in Canada

I have the 12-month 8GB prepaid plan. Does my plan allow using LTE data in Canada? Do I need to open data roaming?

Questions

 • Account & Usage

53

1

0

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