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Business portal missing options

Ive been dealing with att business portal since it was installed 6 months ago. The option I need are not visible in my portal. Ive talked to 30 people over 6 months and no one seems to have any clue why. I have 5 lines in my business. All have individual numbers. For some reason, they all share a vo

Questions

30

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TERRIBLE, TERRIBLE CUSTOMER SERVICE and no response from "supervisors" as promised

Our small family-owned business has used AT&T for 14+ years now. We renew/renegotiate our contract EVERY October because most all AT&T customer knows they will easily double your price and say the promotion ran out if you don't renew annually.  Every year it takes several hours on the

Questions

40

1

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how do i get a repair order to at&t to get my landline repait

no dial tone, cannot call out, no one can call me

Questions

76

1

0

Accepted Solution

Official Solution

Porting landline number to a cell phone

How can I Port a landline number to a cell phone?

Questions

92

3

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Cannot cancel landline

I made a cancellation with a confirmation number (D9838XXXX) via customer service over the phone last month. However, I received a bill statement. Called customer service again (800-288-2020), and the lady (employee ID RE4XXX) said, "your landline is not disconnected yet. Will you pay the new bill o

Questions

36

1

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landline repair

Suddenly, my normal landline phone isn't working and i get no dial tone, and my telephone screen on a portable phone says "no line" (305-858-5640) Yesterday a lady at AT&T said that she would upgrade my internet speed from 24 MPS to 50 MPS and that a tech would have to make an outside adjustmen

Questions

94

2

0

Accepted Solution

Official Solution

Is there a way to block spam calls automatically from a know list of known callers?

I am receiving over 30 calls per day of unsolicited calls and spam calls daily. I would like to block all unsolicited or unknown calls automatically.

Questions

290

1

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Help! Can't call 9-1-1. Misrouted to a time-waster.

I'm in Houston, TX and I have a landline. We dial 3-1-1 here to reach operators who can answer questions about city services and connect callers to city departments for more details.  It used to work well but in January, it started to simply ring for 4 minutes and 15 seconds, then hang up on m

Questions

42

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Business Account Landline Issue

I have a land line on a business account that needs to be repaired, and the technician has not shown up. It was a confirmed appointment and I have an ATT work order number.I am having a ridiculously bad time trying to call in and see what happened. I have been pushed around to different areas and th

Questions

32

1

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Phone number incorrectly associated to my home address

Our local police department has shown up to our home five times now reporting that 911 was called from a number connected to our address. We are not connected to this phone number in any way.  I've called AT&T support multiple times now and get nowhere with their help representatives. 

Questions

47

5

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Landline

Says to check line but looks OK. No dial tone.

Questions

68

4

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Remove Mobile hot spot from accout. How do I do it?

Have been trying for more than 6 months to get rid of the mobile hot spot you sent me when you could not fix the downed wires to my home. My goal is to get rid of the mobile hot spot and its related charges (please notice the activity on that line) and drop the line [Personal Information Removed] fr

Questions

49

4

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Code to fax with long distance service

What code do you enter before the 1-800. calling from AT&T line land phone. To send a fax

Questions

21

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Is phone urgency still relevant?

In today's world of mobile devices, is the sound of a ringing phone still as urgent as it was when a single landline was the norm in most homes? What are the reasons for this change, if any?

Questions

30

1

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Trying to activate the "Call Protect" feature

I'm attempting to activate the "Call Protect" feature to put a stop to the frequent spam calls from "unavailable caller". However, when I try to activate the feature on the designated page, I encounter a purple error message that reads "JSP Processing Failure, HTTP code 500". The page freezes as a r

Questions

28

1

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turning off sound on outgoing message but not incoming

I have turned off the ringer volume so I don't hear the phone ring. I want to hear only incoming messages, not my outgoing message every time someone calls. Is there a way to do that?

Questions

60

5

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No dial tone on landline

Hello. My landline doesn't have a dial tone. It is mute. Before this happened, I could hear a lot of noise on the phone. When I try to call my landline phone with my cell phone, I can hear the landline ringing sometimes, but not always, and it is a short ring. Any idea about what might be going

Questions

73

2

0

Accepted Solution

Official Solution

Change Caller ID

Change Caller ID of previous user of the number to my name. Have spent 12 hours on the phone with AT&T experts with no success.

Questions

113

2

0

Internet

Is anybody else having trouble with being billed twice a Month? I have one service and it seems as if I'm paying for the two service I had prior. When originally this bill was $89 a month. Seems now I'm paying $200 + per Month just for one freaking service. Overrated, and I'm beyond T- Off.

Questions

64

2

Call Protect feature work?

Trying to activate the “Call Protect” feature to stop some of the many many “unavailable caller” spam calls. When I get to the page to activate the feature, I get a purple JSP Processing Failure, HTTP code 500 error. Freezes the page.   Does anyone know if this feature works?  We do have

Questions

329

35

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